This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had to replace the car-??s original windshield due to a stone hitting it on the highway- just bad luck and something that happens from time to time. Since then, we-??ve had TWO replacement windshields spontaneously crack without any impacts in the span of 3 weeks. Subaru has a major problem. These windshields are not supposed to be disposable, and no one has time or money enough to replace windshields on a weekly basis. There is clearly a defect in the windshields, their mounting, or something that needs to be corrected. This represents a major safety issue for drivers.
On 3/1/24, I had my original windshield replaced with Subaru dealership due to a crack. I paid out of pocket. On 4/21/24, the windshield cracked again for no reason. I don't recall anything hitting it. I took it to the Subaru dealership on 4/22/24, and they took no responsibility even though it was still under warranty. They claimed it was due to something hitting the windshield, but they did replace it for free because we were "loyal customers". On 4/30/24, it developed a substantial crack again. I remember some small pebble hitting the windshield but not hard enough to cause it to crack. I was DONE with Subaru so I took it to Safelite to get it replaced on 5/10/24. Again paying out of pocket. This is my third windshield replacement in less than two months. I feel that the Subaru brand windshield is defective. It cracks easily for no reason. I've never had this happen so frequently with any of my other cars I've owned.
UNKNOWN. A very small pebble flew up from the road onto the lower passenger's side windshield, creating a small chip, approximately 2 mm, in the glass. Within 10 minutes, the glass started to hairline crack leftward by about 4 inches. I parked the car and checked a few hours later, and the crack was deeper and over a foot in length. It continued to grow with the car was parked, and was about 18 inches when I left work several hours later. I marked the end point of the crack on the inside glass when I arrived home to see if the crack would stabilize in size. The car was parked overnight and the crack has continued to grow in length and appears deeper this morning. What should have been a small chip, that would have been easy to repair, has become a major crack in the glass, one that continues to grow and is obscuring visibility as a result. My cost estimate to replace the windshield is over $1,000. It's my opinion the glass is as weak in my model car as in other Subarus that have this known glass issue where the repairs were covered under warranty.
The windshield of my vehicle randomly cracked from the driver-??s side at the base of the windshield to about halfway across. Nothing hit the windshield whatsoever. I just heard a low sounding pop and discovered the crack.
On 17jul2022 a long crack appeared in the windshield(front). This can be dangerous as the windshield can break and impact my safety in the car as well as the safety of others around the car.
- Chicago, IL, USA
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Windshield developed small crack & expanded to windshield wide in a few hours. Cracked windshield & crack expansion is unsafe. Not reproduced or confirmed. Not inspected. No warning lamps.
The windshield has chipped and cracked excessively with no cause. I have a low mileage vehicle that has now experienced 4 separate incidents where the windshield chipped and/or cracked with very little impact. On one occasion, the car was stopped completely but suddenly the windshield popped and cracked directly in front of the driver. I am afraid to drive the car for fear that the windshield is a danger to me and my passengers.
While driving on the Highway a small stone struck the windshield of my 2019 Subaru Legacy resulting in an immediate 18 inch crack with separation of the external glass. This is the 3rd windshield that has failed on my Subaru. One previous failure resulted in glass cracked on both the outside and inside of the windshield in separate intercepting paths. I know that windshield failure has been common amongst Subarus since 2016 and I am wondering how this can still be unresolved. The failures are so immediately dramatic in length there is no repair possible and the safety integrity of the glass is compromised.
I own a 2019 Subaru Legacy. I am very shocked that I have experienced three major windshield cracks within only 18 months of purchasing the vehicle. The first one was only 5 months after I bought the car (02/07/20), the 2nd time was 7 months later (9/17/20), and the 3rd time was on May 1st, 2021. The cracks came out of nowhere; once while driving on a light traffic street, once while on the highway, and once while the car was parked. Replacing the windshield for the Subaru is very expensive! the company refuses to cover the cost. I had to pay $500 deductible, while my insurance paid over $300+. I have driven different types of cars for more than 40 years, such as Honda, Chevy, Volvo, and Ford, and not one of those vehicles ever had a windshield crack. This is the first time I have ever owned a Subaru and cannot believe the nightmare/expense in dealing with this problem within such a short period of time. I am convinced there is a defect either within the area of the frame of the car that holds the windshield or the glass is very poor quality, or both. It is not fair that Subaru is misleading customers into believing that their vehicles are some of the safest in the car industry. I hope enough Subaru owners who are dealing with the same problem are coming forward. Above all, I hope something is done to resolve this terrible problem soon.
Windshield cracked while driving - unsure if anything struck the window or not, but it started off as a 6 inch crack and in under 24 hours has spread to over 2 feet in length. I have read where my year/make/model is currently in a class action lawsuit due to faulty windshields and I would like it noted that I have also been impacted by the faulty oem windshields that Subaru is using.
I have a 2019 Subaru Legacy purchased in summer 2019. It is currently 2021, and I am dealing with my 3rd cracked windshield. I have been overly cautious about staying far from trucks, dirty vehicles, large vehicles and just generally keeping distance after the first time the windshield cracked. Despite all my efforts, I still ended up with a cracked windshield yet again. It is a serious safety issue, and I cannot continue to spend hundreds of dollars on regular windshield issues. This is while I am proactively trying to avoid this issue. 1st windshield crack was July 2019 - a rock hit my windshield 2nd windshield crack was September 2019 - just noticed a crack one morning, nothing actually hit my windshield to my knowledge. 3rd windshield crack was February 2021 - again, noticed a crack in the windshield in the afternoon, no noticeable impact occurred.
The windshield got hit by a very tiny object (likely a rock) and had a circular crack/chip at the left lower quadrant on 1/5/2021 when I was driving on a freeway. I took the car for windshield repair on 1/9/2021. Now the damaged area is bigger with more fine cracks. The windshield did not get hit again after 1/5/2021. The repair did not contain the damage.
I noticed today that my windshield has a crack that starts from what appears to be from the bottom towards the engine and shaped like the number seven. I do not see anywhere along the crack where a chip appears, which leads me to think it is some sort of pressure break. After reading the recent issues Subaru has had with faulty windshields I feel this is an exact example of that.
My Subaru Legacy windshield was damaged resulting in a crack 8/9/20 on the road. This was repaired. Another small object hit the windshield shortly after on 10/11/20 that was to big to repair and needed a windshield replacement. After that on 11/18/20 another pebble cracked the replacement windshield while on the road. Among all the cars I've had, this car has the most fragile windshield.
A D V E R T I S E M E N T S
- Columbia, MO, USA