This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The windshield on this vehicle cracks easily and with minimal damage. I have had to replace two windshields in the last year due to poor glass quality.
The windshield had a crack on the left bottom corner of the driver's side but no explained reason. There was no audible sound that led to the crack. I had to pay $500 to get the windshield replaced and the eyesight calibrated. Noticed the cracked windshield when the vehicle was parked at home.
A small crack (roughly 2 inches in length) appeared on my windshield on the bottom passenger side, while I was driving to work. I noticed it while parked at a red light, but it was not there when I had started driving. At first I thought it was something on my windshield because I hadn't been hit by anything, it just appeared. The crack spread considerably further before I arrived at work and I had to replace it the next day.
On two separate occasions I was startled by a loud pop kind of noise coming from the windshield area while driving. Absolutely nothing was around to cause this either time and nothing whatsoever has hit the windshield since I've owned this car. I am the sole driver. On both occasions, I was driving down a straight road going 50mph on my way to work (a 10 minute commute). The morning after the second occurrence, I got into my car to find a crack on the lower passenger side of my windshield about 2/3S of the way down and starting from the outer edge. There had been no crack or any hint that something would happen when I left my car the day before. How does a crack just appear overnight with absolutely nothing to cause it? I have never in my life had this happen. The car was absolutely stationary, no nearby trees or anything that could cause any impact. Due to covid, the crack sat for quite some time, when I finally got to make it to the suburu dealership where I bought my car, they denied my claim. The techs said they could find no chip or origination for the crack... (because there wasn't one) the techs agreed it should have been covered under the warranty but suburu still denied my claim. I'm now out $1103
- Wilton, NH, USA
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The contact owns a 2019 Subaru Legacy. The contact stated that while his vehicle was parked under a tree, an acorn had fallen from the tree and cracked the windshield on the driver side. The crack spread from the driver side spread and began to zig zag three inches down the windshield. The contact also stated that he discovered a crack on his front passenger side window that also zig zags from the upper right hand corner down to the middle bottom portion window. The contact called austin Subaru(8100 burnet rd, austin, tx 78757) where he was informed to bring in the vehcile to the dealer for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
There is an 18 inch crack in our windshield. We heard a soft 'pop' noise when we were driving straight on a level asphalt road at a low speed. No rocks or other objects hit the glass. We looked around to see what it was and we noticed the crack. It is about 18 inches long and starts at the edge of the glass on the passenger side of the vehicle.
Was driving to work when a tiny rock hit my windshield about 3 inches from passenger side of glass. It was about halfway up the windshield. The rock hit was barley audible, almost didn't notice it. When I got to work I inspected it and found the slightest scratch, no chip, not any signs of a crack. So I didn't worry about it. When I got in my car at lunch noticed a crack from side to side of windshield. I can take my fingernail and feel the crack on both sides. I feel this is a safety issue. What are you supposed to do on road trips, stop and get your glass replaced every time you get a chip. I do not feel this car is safe to drive when the windshield is cracked from side to side. Not to mention you can get a ticket or told to park the car when it is in the drivers view!
The windshield of the car cracked overnight, while in stationary, parked on the city street in a residential area. I parked my car in front my house on Sunday, Aug 11, 2019, and when I went out in the morning of Aug 12, 2019, the windshield was cracked. At that point, I have had the car for 10.5 months with a mileage of about 5500 miles. The crack started from the lower part of the windshield on the passenger side and extended to the middle of windshield, almost to the diver's side. I notified the dealership and was told that it's not covered by the company. I had to get it fixed at my own expense.
Front windshield has cracked twice within 6 months for no apparent reason as I was driving on the interstate. The cracks were both on the driver side, making it difficult to see while driving.
The contact owns a 2019 Subaru Legacy. The contact stated that the windshield cracked without impact. Subaru of muskegon (1878 E. sternberg rd muskegon, mi 49444, (888)575-4596) informed the insurance company that the windshield was not covered under warranty. The contact stated that the crack extended across the windshield. The manufacturer was not informed of te failure. The failure mileage was 29,000.
Driving down the expressway at a speed less that 50mph when my windshield cracked unexpectedly and seeming from nothing being flung toward the vehicle or dropping from the sky.
Defective windshiled - replaced by safelite -555 N mclean blvd elgin, il on August 16th.2019 car was leased on April 16th.2019 as brand new. Cost to replace was $539.04. Car was stationary when I spotted defective windshield.
The contact owns a 2019 Subaru Legacy. The contact stated that while parked in the driveway of the residence, the windshield cracked without being struck by a foreign object. The contact stated that the windshield cracked in three separate places while parked at the residence. The vehicle was taken to (St J auto Buick GMC 500 memorial dr, St johnsbury, vt 05819 (802) 748-1355) where it was inspected and repaired however, the failure recurred. The vehicle was taken to another dealer (white river Toyota 303 sykes mountain ave, white river junction, vt 05001 (802) 299-2800) who also repaired the windshield. The cause of the failure was not determined. The manufacturer was not made aware of the failure the failure mileage was approximately 12,663.
I'll be replacing my windshield for the second time within a year tomorrow and having it repaired overall for the third time within a year. The first replacement was due to a small pebble kicking up from the highway causing a small star crack in my line of sight forcing a replacement because the patch still caused line of sight issues. Less than a month later another small pebble caused a second crack. This time a patch was fine and luckily was free. This morning I came out to my car, which had been parked all weekend, and when I got in saw that there is a long J shaped crack starting from the top of the windshield near the passenger side eyesight camera going all the way down and around the dot matrix pattern that comes down the windshield near the rear view mirror. These windshields are terrible and I've never had an issue with a windshield before owning a Subaru. It's unfortunate because the rest of the car is great. If you're going to buy a Subaru probably prepare for an annual windshield replacement and get ready for that deductible.
While commuting from pueblo Colorado to Colorado springs one morning my windshield slowly started to crack. I drove home to pueblo about 12 hours later and by then the small crack spread across the entire windshield. I assumed the cold air is why it cracked.
A D V E R T I S E M E N T S
- Abilene, TX, USA