This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My windshield cracked when I used the washer fluid. It cracked from the bottom where the VIN number is and continued across the windshield. I went to the Subaru dealer in Portage Indiana, to have it fixed under the extended warranty I received from Subaru for faulty windshields the dealer told me that it cracked in the wrong spot, and would not be covered. The dealer agreed that the windshield crack was not from any type of impact.
I used my windshield washer fluid to wash my windshield and a crack appeared from the bottom driver side of my windshield. I took the car to a Subaru dealership to have the windshield replaced under the Subaru extended windshield warranty program since there was no impact. My claim was denied because the crack was too far towards the driver side of the car.
My 2015 Legacy developed a 8 inch crack on the bottom right of the windshield at passenger side last 2 days. No sign of rock hitting, it just chip & crack without any sound. Never have any windshield cracking experienced in my 40 years of driving, with other brand car. It should be a product problem, manufacturer should be under investigate for affected brand/year car. A recall and replacement should be provided to car owner.
I have a 2015 Legacy with 2 window cracks. I received a notice in the mail regarding extended warranty from Subaru that they would cover replacing the windshield. I took it to the dealer today and they said it is not covered that it looks like impact happened to windshield. When I dropped off the vehicle last night there was only 1 crack and today there are 2. there was no impact to the windshield and the dealer says they don't do it there. I need your help. The windshield was defective and Subaru admitted it but the dealers don't want to fix. I will also need the one site re calibrated once the window is replaced which they say is not covered. How could that be? they said I should file an insurance claim which seems like insurance fraud.
1) spontaneous cracks in windshield originating from deicer while car parked overnight 12/3/20 taken to Subaru 12/4/20. Subaru website search showed models with all weather package from my production date had defect in windshield cracking from deicer area & warranty extended 5 yrs which expired 4/20 Subaru may not cover $1000+ cost which involves recalibrating & testing eyesight after replacing windshield (2) eyesight frequently disabled from lights of oncoming vehicles at night or in inclement weather & all safety warnings, emergency braking, adaptive cruise control etc are disabled at time critically needed for driving at night and/or in inclement weather. Paid $400+ for tech to try to duplicate/diagnose problem with front eyesight camera with no solution & now problem is occurring regularly.
- Burke, VA, USA
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Sitting in parked vehicle, motor off, windows down heard a quick popping sound. I looked sitting in parked vehicle, engine off, windows down, heard a quick popping noise. A quick inspection, looking around saw nothing. About 20 minutes later driving home, top speed 35 mph, on a local community road, saw a hairpin crack starting from bottom of window, driver's side, going up across windshield and midway across. The window was clear except for crack. Called a reputable company to schedule appointment. The representative suggested I call the Subaru maintenance department as previous Subaru customers had recall on windshield. I call to learn VIN not a recall. I am extremely happy with my Subaru. I have taken the vehicle back to the Subaru dealer from whom I purchased every six month for oil change and all recommended mileage maintenance inspection. Due to low mileage, 26,433, could it be possible the windshield may be defective? thanking you in advance for a quick response.😊
The windshield is defective. It seems to crack and chip with any impact at all. Road salt at city speeds has caused chips. I have had the windshield replaced and the replacement Subaru glass is also defective.
The windshield spontaneously cracked starting at the bottom of the glass. Was first noticed after being parked in work parking lot and was approximately 6" long; in the morning while running an errand the crack expanded another 6" while the vehicle was parked.
I was driving down the road for my commute to class when I heard a loud pop kind of like a gun shot. This is when I noticed that my car was getting colder, and I saw that my sunroof had exploded. This had happened when I was going around 57mph up a hill with the closest person in front of me to be a good 1/2 or 1 mile away. As well as there not being any trees or anything above me, since I was in the left lane at the time.
Transmission slips, gas cap does not close/open properly and "sticks." Constant buzzing sound from windows even after they were replaced and the moonroof will not close properly when pressing the button for the first time. The moonroof will close and then open again.
Front windshield cracks spontaneously while driving. First occurred on 8/24/17 as described in their tsb with crack starting from the deicer. Dealer replaced under warranty. The newly replaced window cracked once again on 9/19/17. This time dealer refused to replace the windshield under warranty and it is not even a month old, insurance had to cover the costs. Oem is only option for glass with the eye-sight system. Eye-sight also requires calibration by dealership when glass is replaced. The windshield is a critical component to the SRS system when an airbag deploys. Using such fragile glass is a safety concern. High consumer cost when Subaru only covers the first incident. Many complaints from other owners and pending class action lawsuit (luong V. Subaru 4:17-cv-03160-ygr).
I was driving on the interstate at 65 mph when the car ahead of me must have kicked up a small pebble that hit the windshield. The pebble put a small chip in the passanger side windshield & within 1/2 an hour there was a crack about 6" long running towards the center of the windshield. When I went around a clover leaf exit to get off the interstate the windshield cracked another 6" towards the center of the windshield. The pebble was very small & should have made no more than a small chip in the windshield. I hope the crack will not continue to grow; the windshield must have some kind of manufacturing flaw in it. I hope it is still safe to drive the vehicle as I do not have the $500+ to replace the windshield at this time.?
I purchased the vehicle new in February 2015 and my windshield has required replacement three times. The slightest impact (e.g.: a small piece of gravel common on roadways) to the windshield results in huge cracks impeding my vision. The windshield does not simply chip; it always instantly cracks and requires replacement. I have replaced more windshields on this vehicle than all other vehicles I have ever owned combined. Because I have the Subaru eyesight system, I am required to replace with factory glass which is usually on back-order; this glass is clearly defective.
Went outside to wash the car and before I even got started I noticed a crack in the windshield. I looks like it started in the very center at the bottom and traveled up and then to the passenger's side. The crack is about 12 inches long. No impact, vehicle wasn't even moving. There was no crack the day before.
While traveling on the open interstate, the windshield started to crack. The crack started in the lower driver side corner, under the wiper blade. In less than 30 min, the crack extended up and over, in-front of the driver's view and extended to the center. From the outside, you can feel the crack. If you push on the windshield, you can tell that the windshield is weak, poor quality, and a obvious safety issue.
We have owned the car for 14 month's and have had to replace the windshield 6 times due to cracking. Other cars in the same household have never had to have their windshields replaced. There is obviously some kind of defect associated with this vehicle. Contacted Subaru dealer with no help.
1.5 months after purchasing car, noticed vertical ~1 inch crack (while driving, but only because I was driving into the sun) in windshield above steering wheel. There was no audible cracking noise windshield was on backorder, and got replaced. Noticed new crack in same area, on inside of windshield. (was driving into sun, but no audible noise) 12/11/2015 mileage 6323 replaced windshield 1/18/2015. Mileage 6508 parked vehicle under light, and notice approximately 3 inch scratch (vertical, in same area as the last 2. windshield was less than 12 hours old
A D V E R T I S E M E N T S
- Dyer, IN, USA