This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bought my vehicle and was driving it home, had the defrost on cause the window kept fogging up when I heard a crack and the windshield cracked from the bottom up where the defroster is and they wont replace it, on top of the where U put gas in the car it stuck shut and they told me to pry it open N leave it open till they get a part but it is on back order so don't no when I will get it fixed that occurred this month on the gas opener 12/30/2015
I have a 2015 Subaru Legacy with 6000 miles on it. On Dec 8th, 2015, I took it to the dealer for routine service, I.e. oil change filter, tire rotation, system checks and fluid levels, etc. I waited for the car. I was told to come back and look at the windshield in the service bay. I was told that there was a crack (horseshoe shaped) around the center top of the windshield. The crack was not there when I brought it in because I had the car washed and I wiped off the windows myself prior to going up to the dealers. I would have noticed the crack. There is no ding or star shape mark that I can see on the window. It looks to me like the crack started on the inside around the rear view mirror area. I have read quite a few reports of unexplained cracks in Legacy and outbacks. 2015 models. It appears to be a windshield defect. I'm waiting for them to get back to me about replacing the windshield. They better not give me a hard time because I am their worst nightmare. The dealership that I went to is a reputable dealer, I just hope they do the right thing.
Three months into owning my new Subaru Legacy, a small pebble hit my windshield while I was driving at a low speed, resulting in a visible chip. It did not turn into a crack, so I didn't get it filled. However, the windshield has incurred multiple other chips from very small pieces of rock/gravel. I've never seen such a weak windshield, and it's seriously concerning. I have experienced other small issues with the car as well, including a strange pitch in the vehicle horn and a rattling noise coming from the driver's side window. All problems were reported to the dealer, but none were addressed.
Herd a small noise while driving at 50 miles/hr. Not seen any crack on the windshield. But after few hours, saw a chip mark and within one day the crack developed to 2foot length. The manufacturer sent me a letter saying that there was a manufacturing defects on the deicer area and cracks on this area is covered. My crack is little above this area and they say it is not covered. I do not understand this. Please advice me. Thanks koshy
I packed the car in the garage perfectly ok then in the morning it had a cracked windshield about 6 in. I had the car for 6 weeks and odometer was at 2100 mil. It cracked in the driver side up and now is almost in the other side in weird pather up and down and up and down. I went to dealership and they told me that was a very small chip therefore is not covered by bumper to bumper -). later I went to fast glass - they are not thrilled to change it - reason been they did a lot of new Subaru with original glass and then 1 -2 weeks later same people are back with a cracked windshield...they are willing to suport my claim.
- Reno, NV, USA
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Windshield suddenly developed a crack a few inches from the bottom toward the center closer to the passenger side. Vehicle was 3 months old at the time. There was no known stone hit and no obvious starting point for the crack. Crack spread over the next day across the entire windshield. Windshield had to be replaced at a cost of $500.
Windshield developed small crack. Grew over time. Subaru had new parts under national backorder. Numerous reports of cracks developing for no apparent reasons. See:legacygt.com/forums/
On July 13, 2015, in the morning I saw a crack that hadn't been on my windshield there the day before had started low in the passenger side, near the corner of my 9- month old 2015 Legacy. Over the next several days it grew inches a day, straight up and another crack towards the driving side. No obvious cause - no rock hit nor "star" to start it. The dealer in said windshields are on back order, and want $839 for the replacement and installation. I still haven't had it replaced, waiting to see if Subaru is going to take some responsibility, since the internet is filling up with similar accounts.
In the course of driving around our area, my wife & I parked our new 2015 Subaru Legacy for an hour to do some shopping. When we got back to the car, we couldn't help but notice a crack on the passenger side front windshield, where there hadn't been one before. We drove immediately to our local Subaru dealer, where they noticed a very small ding just below the right windshield wiper, with the aforementioned crack coming from the ding. From my personal experience of close to 50 years of driving, this is the first ever non-crash windshield problem I've had that's had a progressive crack, and this is a brand new car! I'm reading that I'm not the only one with this problem!
Our windshield developed a crack that grew over two days and now extends half the width of the windshield. We discovered this crack when getting into the car after it was parked. There is no obvious reason for this crack. We have no memory of hitting or being hit by any object. I understand that such spontaneous cracks have appeared on other Subaru outbacks and legacies.
Out of nowhere the windshield started to crack - started on the edge of the windshield on the passengerside about 8-10 inches from the bottom - at this point it has spread past the middle of the windshield leaving a horizontal crach that pretty much split my windshield in have - the winshield is currently on backorder with no eta as to when it will be available
Within a month of buying a brand new Subaru Legacy 2015, my windshield spontaneous cracked while driving on an open-air interstate away from other cars. At first I thought maybe a pebble hit the windshield, but upon later inspection I could not find a distinct starting point for the crack in the windshield crack (no dents or places where something might have hit my car). The crack initiated from the very bottom of the middle of the windshield and extended about 6-8 inches from the bottom of the windshield.
The windshield cracked from the lower passenger side. Three large cracks one of which is now almost all the way over in front of the driver. There was a chip where the crack started. The big problem is that the windshields are on back order with no idea how long it will be to get a replacement. I have had cars with rock chips before and usually get them filled, but this windshield cracked almost immediately while on a road trip. I think it is obvious that Subaru has a problem with poor quality windshields if they cannot make them fast enough to replace all the damaged ones. The car does have the eyesight system and there is no aftermarket windshield available.
When getting into the car in the afternoon, noticed a huge crack on the windshield starting between the wiper blades and going to the top of the windshield. There was no impact to have caused this. The car was parked in the open on a day where temperatures were mild. Looks like there are quite a few complaints in the Subaru forums complaining about the Subaru Legacy and outback which share the same platform. The issues discussed matches my specific case. Subaru should be encouraged to perform a recall.
Sudden loud cracking sound while traveling on interstate. Now there is a 3 foot winding crack across the windshield. No evidence of anything striking the glass. Replacement not available for 6 weeks. Dealer advises 500 windshields on backorder for 2015 Legacy.
Crack in windshield appeared without known cause. In searching the internet for similar incidents there are a number of new Subaru Legacy owners who have this same experience. The glass is on backorder so repairs may be several weeks out. Some of the owners have reported more than one cracked windshield on the same new vehicle.
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- Scottsbuef, IN, USA