This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Subaru Impreza. The contact received a recall notification for NHTSA campaign number: 18V772000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Bob baker Subaru (5500 paseo del norte, carlsbad, ca 92008) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Subaru Impreza. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bill rapp Subaru (3446 burnet ave, syracuse, NY 13206, (877) 351-6044) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Subaru Impreza. The contact received a recall notification for NHTSA campaign number: 18V772000 (engine and engine cooling). Kearny mesa Subaru (4797 convoy St, san diego, ca 92111, (858) 278-7100) initially stated that the part would become available in mid February of 2019, but then later stated mid March of 2019 as they had not ordered the part. A loaner vehicle was not offered. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Engine starter being damaged due to all the times the car has stalled due to valve spring. Dealer forced to pay $700 to fix when starter is fine but valve spring is the issue. Vehicle was in motion to a stop. Engine stalled.
Mikes garage in goshen did my inspection in Oct. Inspecting my car he let me know I needed a serpentine belt because it was cracked and would most likely last 3 months. On Nov 29th I drove home from chester and the car broke down. On Nov 30th I towed it to the mechanic and I rented a car. He told me it was the belt issue and I needed an oil change. Car was ready for pickup on 12/3. on 12/8 the car broke down in middletown and it was towed to Subaru. On 12/10 Subaru told me that the car diagnosis was a blown engine due to no oil. If I wanted to have it completely checked they would charge 1000 to take it apart and properly diagnosis it. I gave them the ok to do so. On 12/17 I went to mikes garage and showed him the estimate from Subaru and asked him what was going to be done on his part. He said he had cameras to see the proper oil change and what was supposed to be reliable for my engine since he did what was supposed to be done. He told me about the recall on my car and that I should look into it. Week of the 17th of December I called Subaru and a case was opened for me. She called me back on December 27th her name was Ms. Quinn and said they couldn't do anything for me because I had taken it to this outside mechanic. They offered me a 500 coupon towards a brand new car. Lol! the first week of Jan I reached out to Subaru again to speak to a mgr. After reviewing the case and reaching out to Subaru he stated that he could not assist because the engine had failed due to no oil per Subaru. He also stated that the recalled part was not broken in my Subaru. At this point I had already spoken to mike who stated he had an engine for me to place in car for 500. I gave him the ok out of desperation. Mike in goshen called Feb 1st to let me know car was done we picked it up on Saturday the 9th and on Tuesday the 12th the car had leaking fluids and currently is not drive-able.
- Liberty, NY, USA
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The contact owns a 2013 Subaru Impreza. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). Northtown Subaru (3930 sheridan dr, amherst, NY 14226, (716) 992-6547) was contacted and confirmed that the part was not available. The manufacturer was also made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Subaru issued a safety recall in December of 2018, on January 14 2019 I contacted heuberger Subaru of Colorado springs co. About this recall and was told that the part had to be ordered, and that it would take approximately 2 weeks for the part to come in. It is now February 18 2019 and I have yet to be contacted by the dealership about this recall. When trying to reach the service department it always goes to voice mail. On the 18th of February I contacted Subaru about this and was advised that a Subaru dealer approximately 40 miles from home had the parts, but it would be June of 2019 before I could get an appointment.how long is it going to take to have this recall addressed
The contact owns a 2013 Subaru Impreza. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Downtown Subaru of oakland (4133 broadway, oakland, ca 94611, (888) 893-6816) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Subaru Impreza. The contact stated that NHTSA campaign number: 18V772000 (engine) exceeded a reasonable amount of time for repair. The contact received the recall notification in October of 2018. Johnstons Subaru (243 dolon ave, middletown, NY 10940) stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Cannot get dealer (carter Subaru in ballard) to schedule repairs for recall wty-84 (NHTSA id 18V-772). A month ago they said they'd get back to me in a few days. Now they don't respond to voicemail or email messages.
The contact owns a 2013 Subaru Impreza. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Morrie's minnetonka Subaru (12520 wayzata blvd, minnetonka, mn 55305, (612) 395-4199) was contacted and confirmed that the parts would not be available for the recall remedy until August. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated the information on the other side of form is incorrect. Dealer did not have the parts for the recall. Dealer did not schedule the repair until August. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Subaru - the valve springs located inside of engine. Called two weeks ago for the parts and called again if the local repair shop knows when the part will be coming in. They had no idea. Called Subaru recall center. They have no idea how the parts are handled and how many are ready to shipped out for the repair shops.
The contact owns a 2013 Subaru Impreza. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hyman brothers Subaru (11960 midlothian turnpike, midlothian, va 23113, (804) 893-8900) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Subaru Impreza. The contact received a recall notice for NHTSA campaign number: 18V772000 (engine). Metric Subaru (1767 E jericho turnpike, huntington, NY 11743) and competition of smithtown (601 middle country rd, St james, NY 11780) stated that parts were unavailable for the repair. The manufacturer was contacted and also stated that parts were unavailable. The contact had not experienced a failure. Parts distribution disconnect.
Received a notice about safety recall (NHTSA id 18V-722) involving risk of valve spring failure that could lead to engine stalling and risk of crash. Called our local Subaru dealership in golden, co to have the issue resolved. Was told that the earliest that they could get to it would be may of 2020 (15 months). "too many cars are being recalled at the same time. 150 ahead of us in the queue for this repair." This translates to only 10 recall repairs performed per month. Said that they hope to move us earlier, but no promises were made. No comment about their liability should the failure occur during this over-one-year timeframe while waiting for this safety recall to be performed.
I received an 'important safety recall' notice regarding my vehicle's engine issue that needs to be resolved. Per the instructions on the notice, I called my local dealer to schedule an appointment. Despite the stressed importance of the safety issues regarding this recall in the letter received via mail, the person at the dealership seemed to have no real concern or care for my vehicle's or personal safety, and told me I could go on a waitlist for the next few months as they wait for the parts to come in. I tried discussing my dissatisfaction, worry, and upset with the person at Subaru, but all she said was that I had to wait. So I added my name to the waitlist, and contacted Subaru directly, per the letter's instructions. Same answer from Subaru, claiming that they cannot repair my vehicle because not one single dealership has the parts to do so. I reiterated that this mean I had to hope my car wouldn't have an issue resulting in my personal safety or injury, and they agreed that yes, that's all I can do. Absolutely ridiculous! if there is something dangerous enough about my vehicle that there is a nationwide recall, why is it that there is no rush to get these parts in to service those who have received your 'important safety recall' which states that 'you should immediately contact your Subaru retailer for an appointment to have this important repair preformed' as it is in regards to a 'defect' in the engine of the vehicle that Transport me and my family daily. Absolutely not okay. Good on Subaru for notifying me, but absolutely not okay to have us wait months for a repair on an engine defect and instruct us to just 'hope nothing happens' in the meantime.
The contact owns a 2013 Subaru Impreza. The contact received notification of NHTSA campaign number: 18V772000 (engine and engine cooling). Napleton's arlington heights Subaru (1555 East rand rd, arlington heights, il 60004, 847-255-5700) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Subaru Impreza. The contact received a recall notification for NHTSA campaign number: 18V772000 (engine and engine cooling). Napleton's arlington heights Subaru (1555 E rand rd, arlington heights, il 60004) stated that the part was not available when the contact called to schedule an appointment. A loaner vehicle was not offered. The dealer stated that the parts may not be available for several months. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The valve springs recall has been issued since 10/31 with no remedy. This could be a potentially harmful thing! would like an update or at least get my car fixed
A D V E R T I S E M E N T S
- Cardiss, CA, USA