This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since purchasing 2020 Subaru Forester (35K miles) I have now had to replace THREE (3) windshield and have ONE (1) additional suboptimal windshield repair. Three incidents were immediately apparent from road debris from cars/trucks traveling in the opposite direction or passing. One appeared spontaneously. The cracks are all 12-24" long and curiously have only been in the areas directly in front of the driver's forward vision. Prior to this I have been without any auto insurance claims for over 40 years! 1. Windshield unsuitably sensitive to chipping and cracking. 2. Impairs driver vision and impairs use of Eye Sight technology. 3. All defects/damages have been confirmed by Safelite. 4. No other third party inspections have been required. 5. No warning lamps appeared before the incidents.
Large crack appeared in windshield. Car was parked at the time and was not hit by anything. Filed claim with insurance company and they are going to replace windshield. Called Evanston Subaru about incident about warranty coverage and they have not returned my call. I have read that this is a problem for Subarus.
I drove my car at lunchtime to get lunch and returned to work. There was no issue. Then less than 5 hours later when I left work around 5:30 pm and went to my car there was a large crack from the base of my windshield almost in the center. It doesn-??t go all the way to the top but curves in a sort of U shape. Obviously I now need a new windshield.
- Darien, CT, USA
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I got in my car one day and noticed a crack going up through the middle of my windshield - about 10 inches and went all the way to the bottom edge of the glass. After traveling a short distance (15ish min) and leaving it parked for a couple of hours, I came back and it had now turned horizontally across the windshield maybe 4-6 inches toward the driver's side. No impact or incident to cause the crack initially or that extended it.
The forester's windshield cracked over 2 feet. We brought it to the dealer for a warranty claim, and the dealer rejected it. They said the windshield was hit by something and caused the crack. I am not sure how big of an object has to hit the windshield to cause such a crack. Subaru is not taking any responsibility for their product's quality. This is a common problem for Subaru owners and should be addressed via recall.
I was driving in fine weather, in a smooth highway when a crack occurred in the windshield for no apparent reason. I initially thought a dust particle must have hit in the wrong place, but then was alerted to the fact that a windshield should not break for no apparent reason. I have owned cars for decades, and this is the first time that I have had a windshield crack, and in a nearly new car. It is a Forester 2020. I drove a Forester 2002 for nearly fifteen years with no issue ever. I have, upon research, found out that I am one of many people waiting for Subaru windshields for my same model, and that there is clearly a pattern that suggests an error in the making. I called Subaru of America and also my dealership and neither one seemed receptive to my concerns, nor showed any awareness of windshield issues. I did my own research after the glass company alerted me to the fact that there is a class action lawsuit for my very vehicle in process due to overwhelming problems with the windshields cracking for no apparent reason. I find this really concerning. Subaru markets itself for its all terrain vehicles, and while I only drive on roads and highways, they are vehicles supposedly designed to go through much rougher terrain. The problems with the windshields are a concerning safety alert for all the owners of these vehicles, and particularly for those who use them in a variety of terrains. I did find through my own research that there are indeed lawsuits currently in process for this very issue, and that prior models were already recalled as well.
I was driving from Gainesville Georgia to Stuart Florida and all of the sudden the windshield cracked from the top upper left corner to about 6 inches down. It continued to crack for about 18 inches or so within the next 24 hours. I only had the vehicle since September, 2020.
A cracked windshield - the second replacement windshield in two months - As in the case of the first replacement windshield, this second crack appeared as I was sitting in a parking space in a parking lot. No movement of my vehicle. I've spoken with representatives of the company which installed this windshield and this company claims no responsibility. This company is authorized by Subaru. I've spoken to the manager of the Subaru dealership from which I purchased the car. The dealership claims no responsibility. I am planning to write to Subaru's corporate offices.
My windshield cracked by itself overnight while the car was parking with no signs of any trauma to it. searching online there are multiple cases reported same problem i definitely believe there is a manufacturers defect with these windshields
my windshield has an edge crack starting yesterday. Rapidly, it has grown to 7~10 inches and it's still happening even when i'm not driving. I have not observed any obvious reasons for this to happen and it's now start impacting the front side visibility during driving.
The windshield on our 2020 Subaru Forester recently cracked, with no warning or obvious reasons for it to crack. When we began to try to repair it, we realized that because of the Eyesight technology connected to it, it would be a more expensive and complex replacement. We also found out that this was a common problem with this make and model, and that there had been other complaints about it. We are still trying to make an appointment to fix it, but the crack has grown longer and seems more dangerous now
The windshield has spontaneously developed a crack that begins at the bottom center edge and has advanced about 18 inches at this point, and is visibly advancing daily.
Subaru windshield hit with a tiny object, but resulting crack was over a foot long. I had to pay almost $800 to get a replacement. The crack is in my line of vision. No Subaru OEM windshield are available for replacement.
A D V E R T I S E M E N T S
- Genoa, NV, USA