This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield cracked rapidly (seconds) from left bottom to center of windshield beyond repair. Windshield did not have previous damage or was hit by foreign object, appears to be a stress crack. Local Subaru Dealer referred that this situation should be discussed with Subaru USA.
Car window cracked while parked at work. Heard there was recalls from the internet was wondering if my car is in the classification of defective windshield
The SUV developed the long crack across its windshield (see attachment) while parked in garage. There was no impact to cause the disintegration. There was a minor "star" damage at the bottom of the windshield, approx. 3/4 - 1 inch wide, no ding, that had occurred some two weeks prior, that I was about to get repaired. The concern here is quality of the glass that is easily damaged and disintegrates without impact.
My 3rd windshield needs to be replaced for cracking clear across. The first one shattered after a pine one fell from a tree and completely shattered the glass. Employer paid 1,000 (see pic)The next was hit by small pebbles and it instantly cracked one half of windshield. Insurance paid with 500 deductible. This time I heard a pop and a crack appeared from the bottom and continued to crack all the way across with several cracks starting from the original crack. An estimate of 1,000to fix it.
- Dixon, CA, USA
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We discovered a crack in the windshield this morning across the lower half of the passenger side. There was no sign of any impact, just the crack. The crack was not there when the vehicle was parked yesterday afternoon.
The windshield on the 2020 Subaru Forester, as reported by many other owners, is extremely brittle and prone to frequent chips/rapidly spreading cracks. Since purchasing new, I have had two chips that resulted in small cracks and one that resulted in a larger spiderweb crack. None of these were caused by stone/pebble impacts I would have expected to cause windshield damage. (I have lived in the same area with a Ford Ranger, Jeep Wrangler, Ford Escape, VW Sportwagen, and 2016 Forester, and never experienced any windshield chips needing repair with any of the others.) While getting my third crack repaired today, the technician stated that a disproportionate amount of his work in the last two years has been on late-model Subarus. The technician who completed the second chip repair around four months ago stayed the same -?" a high number of late-model Subarus with chips and cracks. My experience seems reflective of a high number of other Subaru owners, and is reflected in an ongoing class action case involving the increased fragility of recent Subaru-??s windshields.
I believe the SUBARU FORESTER 2020 WINDSHIELD is dangerous and is a system failure. In April, 2022 a piece of gravel hit the windshield--smaller than the size of a quarter. Within hours, the windshield had fractured so much that there was no way that I could continue to drive safely as the windshield flowered and split the driver's eye view. I reported the claim to insurance (USAA) and took the car on May 12, 2022 to Safelight to be repaired. After working on it for three hours, they couldn't get the EYESIGHT to calibrate. I drove for two weeks without those safety features until I could get to Safelight again. After 3 more hrs I was finally told to take it to the dealership to finalize repairs and again the EYESIGHT was not calibrated. Those safety features were not available until on June 6, 2022 the delearship calibrated EYESIGHT. Driving on July 20, 2022 a small piece of gravel hit the passenger corner and within 2 hrs, split the windshield again. I have NEVER had a windshield perform like this--it is very dangerous and I believe in a crash, the windshield would INJURE me rather than prevent impact. I am worried about my safety. I cannot afford to repair the windshield when it may happen again. In 44 years of driving, I have NEVER had a windshield that was so weak.
UNKNOWN - the windshield seems to have spontaneously cracked. It was parked overnight in an uncovered driveway, and now there is a large crack down the middle. There is no particular pattern to suggest impact (and regardless the driveway is not underneath any nearby trees or other structures).
While driving one day on the road I heard a pop noise and noticed a huge thin line crack in my windshield. This was directly in front of my line of vision while driving. It made it extremely difficult and dangerous to see while driving and light would reflect off the crack causing a glare. Yes, the problem has been confirmed by an independent service center and has been inspected by an independent party. There was no warning prior to this incident.
Front windshield cracked starting at passenger side to middle of windshield. Car was sitting in a parking lot when this happened. Subaru said they wont pay for it even though the original warranty is still current. Had to replace windshield, $1750.
While driving, a small pebble was believed to strike the front windshield (lower passenger side) because we heard a loud pop then noticed the windshield cracked immediately spanning the lower center of the windshield at least 18 inches from end to end. This crack negatively impacts driver visibility, distorting the view during both day and night driving. Insurance has not yet inspected the windshield.
Front windshield seems very susceptible to chips and cracks. Since I purchased the vehicle new on 4/16/2020, the following repaired have happened: 3/15/21- chip repaired $19 8/30/21- two chips repaired $19 9/8/21- front window replaced after the formation of a large crack $410.28 5/30/22- crack spread from a chip that occurred yesterday (not repaired yet)
Windshield has cracked in 2 different spots, one on the driver side and the other on the passenger side. The passenger side is a crack from the edge to the center of the windshield. I didn't see the item, it was so small it may have been a pebble, and barely heard the noise. I don't feel safe to drive it because I am worried the crack will go across the entire windshield making it unsafe to drive. I haven't filed a claim with my insurance company yet, but understand it is expensive to replace and get calibrated for the EyeSight camera.
2 small cracks on windshield, unknown cause, possible small pebble. Now extended to a large crack on my winshield effecting eyesite. Through research appears this year and model has been shown to have a defective windshield and previous lawsuits filed. Would like to know if this lawsuit can be used in my case or if I can file. Cost to replace is ~ $3,000 out of pocket. This is ridiculous.
The windshield cracked without any known trauma. The car was parked in a lot and when I came out the windshield had a large crack in it. The dealer where the car is serviced refused to see it stating they do not replace windshields.
Drove the car to my place of work. There were no rocks, chips or other hitting the windshield. Came out to the car in the parking lot at lunch and the was a crack that stretched from the lower passenger side to the middle of the windshield. The local Subaru dealer played "dumb" and acted like they had never seen this problem and then blamed it on a rock chip after learning we knew of the thousands of Subaru's with similar problems.
The vehicle is about 19 months old and has less than 15,000 miles. We were driving on the highway, passed a large truck, and a small rock got kicked up and hit the windshield near the top, just passenger-side of the eyesight camera. A 5 inch crack formed while we were driving and it grew another 2 inches before we made it to our destination. There is now a 7-in vertical crack in the windshield.
A D V E R T I S E M E N T S
- Conway, AR, USA