This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield is very easily cracked or chipped from the smallest pebbles hitting it while going even 35 mph. With the adaptive cruise control, getting the windshield fixed and the sensors recalibrated could cost a fortune.
After starting the car and beginning to reverse away from my home, the rear view camera froze for 10 seconds, not showing any change in moving or stationary objects. This happened due to the driver screen interface/entertainment system crashing and rebooting. The crash/reboot usually happens if the car pairs by bluetooth with a phone that is in the house, and then gets out of range when the car backs away or drives away from the house. If it crashes while reversing, the screen either goes blank or freezes the rear view image in place. If the system crashes while driving forward then the reverse camera image is not affected. When the camera freezes while reversing, it is very dangerous since it gives the driver the false view that nothing is behind the car when there could be a child or object.
One day in August, I went to my car parked in the garage and noticed a crack coming up from the bottom of the windshield. I have had nothing hit the windshield in several months and never in that area. On 3 separate occasions after that, as I took the car out of the garage, I noticed it lengthening horizontal by about 3 inches each time.
After being parked outside in my drive way in Tahoe city during a snowy night, my windshield cracked in several places. I noticed the damage in the morning after removing the snow and turning on my vehicle. I have been reading online that this is a known issue but Subaru has not been recalling windshields. I confirmed with my Subaru service center that this issue is not under waranty.
Been driving Subaru for many years and have always loved them...until now. Got just over 11,300 miles on the car since I hardly drive it anymore due to the pandemic. While driving my first time out in weeks, a small pebble hit windshield on left side and the glass immediately cracked about 6" in length. By the time I got home it had traveled to about 9". this was a very small pebble that barely made a sound and that should have bounced off with no damage or at the very most, maybe left a chip but the cracked windshield should not have happened. The windshields are supposedly coated with a special something that deflects small rocks........yea, I don't think so! I see that there is a class action suit against Subaru for this very thing. No one will fix it to stop the traveling crack, they all say it must be replaced due to the safety features of the vehicle/glass. Well the windshield replacement is super expensive because of the "eyesight" feature and the cameras. These cars are not cheap and I would expect higher quality from Subaru. Very disappointed in the brand now.
- Channelview, TX, USA
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Windshield cracks easily and the cracks spread quickly. I've had 2 cracks so far on a 2019 vehicle from light pebble impact coming from the road. Cost estimate to replace is very high as the vehicle has eyesight. Subaru claims if you don't use the oem windshield eyesight may not work. Over $1000 to replace?? small crack happened first right after vehicle was purchased. Had it "repaired" since it was not a safety or vision issue. New crack is right in line of sight on drivers side.
No known issue occurred, yet the windshield started a crack from the drivers side edge and rapidly moved across the windshield about 12 inches. During highway driving it may have caught a pebble (don't recall this happening but I've experienced this with other cars), but still that wouldn't explain the rapid cracking.
I bought this car a little over a year ago. (bought June 2019 and currently September 2020). In January I was driving on the interstate and a heard a light "ting" on my windshield (I've had cars before this one, and I've never gotten a crack from something like that) and my windshield got a chip in it that in diameter was a little larger than a quarter. I got that fixed quickly after it happened. Then, 4 days ago I was driving on the interstate and this "ting" was a little louder. I didn't see any damage at first, but it was because it was behind my rearview mirror, and when I got out it was a crack about a foot long. I've been driving since I was 16 and I'm 23 now, and I've never had these things happen. To get two incidents in less than a year seems suspicious to me.
Windshield easily susceptible to rock chips compared to previous model Crosstrek (2014) driving the same roads. Have received 2 rock chips in windshield less than 1 month apart from another while driving on Suburban roads where speed limit is 55mph.
Windshield cracked for no reason, creating a long crack halfway down my windshield. Vehicle was stationary, parked on side street. Mileage was around 9,000 miles. 2019 Subaru Crosstrek
Noticed windshield was cracked starting where the defroster lines are. Defroster was not being used that day though as it was 100 degrees that day. Don't recall it happening while I was driving. Noticed it after I got in the car to drive home from work.
A small crack in the lower drivers side windshield appeared with no known reason. It has now spread larger. Only 2 drivers and both deny ever hearing a rock or reason for the windshield to crack. The car was parked in garage with no known crack and the next morning a crack appeared.
While driving on an interstate, a crack formed on my windshield. It started precisely at the base and went upward cleanly about 4 inches. No objects hit the windshield, and there were no prior cracks.
Very small rock hit windshield on the highway and caused a good sized chip. I understand that these windshields are under investigation for breaking too easily on this Subaru model.
There's a crack that starts about an inch from the passenger side edge ending near the rear view mirror. A small crack appeared on the edge the morning after a long trip and within the same day spread all the way to the center.
The windshield continuously accumulates small chips in the road-facing surface of the glass. Some chips from large rocks are to be expected, but there are far, far more small chips than can be accounted for by large rocks hitting the glass. These chips appear to occur when something as small as grit from road sanding (during snow) hits the windshield. This causes a safety issue because the vehicle is equipped with eyesight technology. When sunlight or headlights catch these chips at certain angles, light is reflected towards the eyesight cameras. This causes the eyesight system to suddenly alert that an object may be in front of the vehicle. On at least one occasion, this light reflection occurred for a long enough duration that the car applied the brakes in an effort to stop.
Sustained very small stone chip below passenger side of windshield. This occurred while driving and also spread further while driving to about 50% of the way up the passenger side of the windshield. I have also experienced more stone chips and cracks as a result of this windshield situation.
A D V E R T I S E M E N T S
- Milton, FL, USA