This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving to a friends house. When the engine started sputtering billowing blue smoke, the engine just stopped. I had it towed to my mechanics shop.maui fix auto 808-877-3731 Wailuku Maui Hawaii. He told me engine failed, extended warranty thru geico would not cover. I work as the equivalent of a park ranger. For the state of Hawaii being a first responder this is techically my 3 Subaru purchased from the dealer. This vehicle died at 60,000. Miles and 5 years I bought this car for reliability, to get to work and respond asap. My car is dead I wish some one in Subaru had -??love -?? like they do in commercials. I need help fixing my car please.
The passenger window switch on the drivers side door panel is loose and is jammed (will not depress). Nearly impossible to get passenger window to go down.
Dealer indicated control arm bushings needed to be replaced because they were cracked. I've owned about 20 cars and have never replaced a control arm bushing...much less on a car that is only a few years old (2018). I was told this needed to be fixed because the failing control arm bushings could cause me to lose control of the car. I realize things breakdown and need to be repaired, but as I said I've had about 20 cars over my lifetime and never replaced or been told that I needed to replace a control arm bushing. I question if that part is defective on Subaru Crosstrek (especially when I consider that my local mechanic indicated Subaru has had all kinds of problems with their control arm bushings).
Front hood latch opens while driving. This happens often. There is a secondary latch, so the hood does not swing fully open. But the first latch (connected to the open lever in the car) pops open by itself. I worry that secondary latch might fail, and front hood would open blocking vision. When I brought it to Subaru dealer in June 2023, they "cleaned and lubed hood latch" charging me for service. It still opens while driving. I am in the shop now. They say they will lube again. They would have to order a new latch and charge me over $200. Should I do this?
8/17/23 I left my vehicle on with the air conditioning running. Left on because my dogs were in the car. Came out of restaurant after 40 minutes & car was on fire inside the vehicle. Opened back door on drivers side & back seat was on fire. Black smoke coming out of the car. Car was put out by fire department. It could have blown up. Car is total loss. FD & PD investigated. No foul play. Unknown reason. Happened in Carthage NC 28327 notified State Farm insurance but haven-??t notified Subaru yet
Premature starter failure as noted in TSB 07-198-21 due to failed clutch in starter motor. Only had 35, 750 miles. Defective starter. Issue known to Subaru. Could leave drivers stranded and at risk. This known/ common starter motor failure problem should be a recall.
I was driving on Tuesday, January 17 and my steering made a pooping nose strug and swirl to the right then continue driving. I found it strange but this never happened. Then on Thursday, January 19, 2023, I put my vehicle into the driveway, my engine was not even off yet, my steering wheel to the left with key still in the ignition it locked. I know how to unlock my wheel but with this I can't this is the 4th time it has happened. It is freaking me out because every time my son is in the car. If this happens when I am driving it going to take the grace of God to save us. The first time was in Hartsdale, NY parking lot Subaru assistance was called, he made a report, 2nd time it happened by Trader Joes Larchmont, NY Police came out they made a report, 3rd time a Man in KeyFood Bronx, NY 2022, help me and 4th Time January 19, 2023 Entourage Automotive Corp tow was called. He wants to tow my car in the morning to Subaru Service because he says it too stiff and hard to turn. He had to lean his body on it and then turn it hard. I can't do that and it not suppose to do that. In December 21, 2022, my car was park under the port, when I went out the hand rest was wrinkled. When I took my car in for 4 tires I indicated this to Will the service guy and he said I could buy a new one and have it replace. It was strange he never hard of it. Well know through some research this is a big issue with vehciles from 2017 to 2022 and they have a cover for it now. but it should have been a recall to fix the ones it already happen too now.https://subaru.oemdtc.com/3574/2017-2021-subaru-center-console-armrest-cover-wrinkled-appearance My car is staining from the ceiling to the side of the upper doors, as well as water stains.
On Nov 9 2022 the owner was pulling into a parking space at a mall and the Subaru Crosstrek 2018 suddenly accelerated and slammed into the wall of a store. The airbags did not go off. The driver was going at a slow speed and putting on the brake. The driver and occupant suffered some impact from the seat belts but no other injuries. If pedestrians had been on the sidewalk in front of the parking space there could have been injuries. The wall was not damaged and no police report was filed.The incident was reported to the insurance company and the car was repaired for $11,710. On Jan 17 2023 the owner was pulling into a parking space at a mall and there was a quick sudden acceleration but not as forceful as before and putting on the brake stopped the car.
A crack developed on the front windshield of my 2018 Subaru crosstrek out of nowhere. There was no accident or incident of a object (rock, dirt, etc-??) that hit my windshield. I noticed the damage getting into my car that is parked inside a closed, locked garage.
My car was parked in the covered garage at the Denver airport. I left for 3 days and came back to a large crack in the windshield stemming from the lower driver side to the middle of the windshield. Nothing had hit it. It spontaneously cracked.
This issue has happen 2 other times one time last year where Suburu Tow Truck had to be called, 2nd time May 2022 in Larchmont, NY and a Police Office Had To Come Help Me. And, the 3rd time on July 4, 2022, in the super market of Key Food, Throggsneck, NY a stranger had to help me. When, I park my car and I turn off my ignition and the steering wheel is to the left it will lock. The manual says when the steering wheel locks to insert the key and slightly turn the wheel and it will unlock. Well I am not strong enough to do it. Usually, men come to assist me and they have trouble unlocking it. There is something definately not right. I should never have to go through so much trouble and why is my steering wheel locking. I also have issue with my car staining in various places. I don't eat in my car and my car is under a port in a shaded area. I have taking it to the dealer and reported it to suburu they said nothing. But, my car keeps staining. I had my car since 2017. And, I had multiple problems with it. The air conditioner doesn't cool enough, even when it is 70 degrees inside or out, the hose has be change multiple times, my tires rotors have always been black and I never take to a car wash i wash it at home and dry it wheel by wheel, and the back door does open properly and I have been hit in the head several times. I had computer problems where it keeps being reprogramed. But, the steering wheel is freaking me out I have a child and being lockout of my vehicle because I can't turn it on is very dangerous. Please assist. I have a video. it won't let me upload the video? Why [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This is the second time my windshield has spontaneously cracked since buying my 2018 Crosstrek. Both the first and this time, the windshield appears to crack for no apparent reason and the crack grows every day until it crosses the entire windshield. These are costly to repair and should NOT crack without any visible damage.
Cowl panel separates from windshield. Taken to dealer on 4/21/21, paid $410 for replacement, 8 months later, 12/11/21, noticed separation again. At dealer to have it replaced. Same issue reported with Impreza, NTSHA IDs: 11408233, 11193248. Cowl separation probably allows water intrusion into engine compartment, possible degradation of window seal and further fogging of windshield.
The third windshield we've had on this car cracked again for now reason. This is available for inspection, and we have documentation of the previous issues, including when Subaru paid part of the second one because they determined there was no reason the windshield should have cracked. Windshield cracked while in the driveway (we were in the car), determined unsafe to drive.The problem keeps occurring. Each windshield replacement has been performed by the dealership we bought the car from. The vehicle has been inspected by the State Farm insurance folks for payment of the first windshield repair. There was no warning for the crack.
UNKNOWN My Subaru has always had a little hesitation when accelerating. I brought this up to the dealer and they are telling me it is normal. However, in the last few months, it has gotten worse. Sometimes, when trying to accelerate into traffic, the car feels like it's going to stall or die, then it kicks in and I am able to accelerate. This is intermittent, so I never know when it's going to happen. This is a safety issue, since the hesitation could cause me to get hit.
Sunroof exploded while driving at highway speed. Nothing hit my car while driving, no cars were in front of me. Glass and debris fell on my while I was driving. The car was taken to the dealer for repair because local auto glass shops would not work on the sunroof. The car has been with the dealer for almost a week. They are telling me that there is not a sunroof glass available in the United States.
Out of nowhere my windshield had a 5 inch crack, from the bottom of the windshield on the passenger side. There is no chip, just a crack. There is nothing that I know of that caused this. I see online that there are a lot of problems with Subaru windshields cracking. I do not have a picture, just a copy of the receipt for replacement.
A D V E R T I S E M E N T S
- Kihei, HI, USA