This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On my way to work at 6:30am, my 2018 Subaru Crosstrek with eyesight may have had tiny rock create a pin sized chip in windshield. I park my car on the roof of a parking garage. When my shift was over at 7:30pm, I noticed a fracture about the size of one and a half dollar bills or close to 5 or 6 inches in length. The fracture was on the driver's side upper left hand corner. Called the dealership and they said to file a quote with my auto insurance. Since its not covered under the warranty.
My windshield got a big crack out of nowhere while I was driving on a highway. In addition my windshield wiper nozzles and pump have both been replaced due to problems cleaning window but continue to malfunction still and I can't see clearly because of it.
With the crack covering the eyesight system, the warning signal was always flashing and causing my steering to pull to one side. Since it was doing this it was causing the car to pull to one side or bring my tires costing me an additional $800 to replace the tires balance and alignment for my Crosstrek, plus the downtime that I had to takeoff from work to get my car worked on at the Subaru dealership.
Have asked Subaru to update their software to control the dash board. When the digital dash is set to the digital speedometer, and a call comes in, the dash displays :call in progress" and no longer shows the digital speedometer. Subaru has not made any software updates to their software.
- Stockton, CA, USA
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I was driving on highway 65 mph but did not see anything hit windshield. Small crack to start.. small spider web crack grew into a un-repairable 6-8 inches in 4 days.
In Nov 2017, at 700 miles, I had a remote start installed at the dealership. In May 2018, my remote start would not start the car & when it would the car would stall. Even without the remote start my car wouldn't start or it would start and shut off. I couldn't get it to function for 3 days. In addition, I was having issues with my radio. The radio would freeze up or it would not turn off, there were times the radio would keep running for close to 15 minutes even though the car was shut off. I took my car to dealership in May 2018 at 4136 miles & they stated my terminal connections were loose, they completed a radio update & that when the remote start was installed they didn't believe it was fully connected to the battery. Shortly after, my gps would lose connection a lot, my eye sight technology shuts off when I'm driving if it's foggy or rainy, my reverse auto brake has stopped my car even though there was nothing behind me, my car auto braked on the highway twice even though I was not near anyone & almost caused accidents, & my radio has frozen up, so I could not do anything but view a blue screen with white stars. I kept getting charged for starlink but it never worked, the icons wouldn't even light up on my screen for it. I brought my car in for numerous recalls in Feb 2020, my car had 13,790 miles. On May 20, 2020, my car would not start; my key fobs & remote start wouldn't work. A jumper box couldn't start my car; I had to have someone jump the car. The car ran rough & the odometer shut off & the screen changed while driving. Today, the car is dead again. I can only get into my car with emergency key, the car & electronics will not turn on & lights were blinking on the dashboard. My car has 17,132 miles & this is the 2nd time I am completely without a car for days. There is something seriously wrong with the battery & electrical components of this car.
The windshield chipped for no reason. Then it spread a crack across the passenger to the driver side. It was parked in a safe place and I did not drive it at all since I worked from home.
I have a security issue related to the 2018 Crosstrek and the door locking and unlocking system. This issue puts vehicle operators at risk and fails to protect the contents of the vehicle when unattended. We experience issues where the alarm would sound when opening the driver door. There is nothing in the documentation that described this so we went to search the internet for help. We discovered many people are having this issue. This happens when the vehicle is locked with the remote control but the driver door does not lock. The vehicle can be entered when unattended, the doors manually unlocked and the contents removed. It is also possible the door is not locked while operated. This exposes the occupants to the risk of unexpected entry from outside while they are operating the car. This situation occurs when the door handle is used to unlock and open the car in a single motion. The locking latch gets caught in an intermediate position and will not close. There is a notable difference in the sound made by the driver lock. The corrective action is to use the emergency key contained in the keyfob and turn the lock. I turned it to lock and unlock and restored normal operation, but this was after a long period of time where my wife and her packages were exposed. I believe a workaround is to not open the door in a single motion, but rather to touch the handle, pause while it unlocks. There are several steps I believe Subaru should take. First, I believe subary should notify customers of this condition, of the signs it exists and how to resolve it. The risk is real and they should be stated. Second, I believe the solenoid that locks the door is too weak to free itself, and Subaru should upgrade this part so that if this occurs, the next use of the lock corrects it. Third, I think Subaru should conduct tests of its own across all models.
When the sunroof is open - there is a blinding glare(on a sunny day) projected from the base 6.5 inch radio screen directly into the drivers eyes. Since this is a blinding condition it makes driving with the sunroof open extremely dangerous as it could blind the driver causing a accident - the radio screen should have either been coated with a non-reflective cover - or - tilted forward sothat sunlight is not projected directly into the drivers eyes. Wrote Subaru a letter - no response.
My sunroof exploded yesterday, 7/13/18, while I was driving on rt. 95. it made a hole through both layers of glass. Fortunately I had the sunshade pulled or the glass would have come into the car. No one was hurt but my roof can't be replaced until August because of the high demand for replacements. I was too shaken to think of taking a picture and it is now wrapped up tight at the dealer.
June 2, 2018. Purchased a new 2018 Subaru Crosstrek from my local Subaru dealership and drove the car home. The next day (June 3, 2018), on my first trip out to run errands the car stalled after going from reverse to drive at slow speed in a parking lot. The next day (June 4, 2018), the car stalled again twice in rapid succession under similar conditions in another parking lot. The same day (June 4, 2018), I drove the car to my local Subaru dealership for service. Subaru engineers evaluated a similar problem on other Crosstreks and determined that the issue was a software problem. 21 days later I am still waiting for a remedy.
The car battery was dead and recharged by Subaru roadside assist. We ran thecarfor 40 minutes. The following day the car battery was dead again. We called the rye dealership where we purchased the car and had it towed there. The person who charged the battery the first time told us that Subaru's having a lot of calls fordeadbatteries but notadmitting there's a problem
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- Pringle, PA, USA