This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle suffered a complete transmission failure without any warning signs. Transmission completely stoppped working in Downtown Atlanta during rush hour traffic leaving me stranded in middle of 7 lanes of traffic. Vehicle was towed to dealer and diagnosed failure was due to failed snap ring in transmission. It is a known problem in 22'-23' model year Ram 3500, 4500, 5500 trucks. Ram calls it the K1 snap ring TSB. reference attached spreadsheet. Over app. 40 day period 127 trucks have all been confirmed to have same exact issue. Ram has limited supply of repair parts available. Average time to get customers truck back on the road is currently averaging 37 days. my dealer told me to figure 2-3 months of down time. I was told service centers can only order 1 K1 TSB Parts kits every 7 days and they take roughly a month to receive. I was told there are 4 truck in his service center ahead of mine that still need same parts kits ordered. I have been trying for 7 days now (multiple times a day) to get a case agent from Ram customer care to return my calls. Still have not received a return phone call.
Transmission damaged on a brand new truck this is my 2nd truck this happens to they are both at the dealer with a transmission damage dealer is saying parts are in backorder and they have me without a worktruck 2 brand new truck. Dealer have had my truck for over 30 days since Feb 02
I was pulling our camper from Southern Wisconsin to North Central Oregon for work. While driving through a snow storm, in stop and go traffic outside of Minneapolis, I felt and heard a loud clunk. Vehicle lost gears 1-4, gears 5,6, and reverse were all that were available. It was a dangerous situation due to being stranded in the left lane on I-94 during snow storm with white out conditions. This could have been even worse had the transmission failed while going over the mountains to Oregon. Transmission failed at 9117 miles on 01/03/2023. Expected parts for repair estimated to be 03/22/2023. This is a much bigger problem than is being represented on here with reports. My truck is listed on a spread sheet put together by a fellow member of a Ram truck Facebook group that is tracking these failures. My truck was the third added to the list on 01/05/2023. There are now over 90 trucks on the spreadsheet since then. See spreadsheet attached. Link to living document is: https://docs.google.com/spreadsheets/d/1Xg18aVlccuIj0u6cV4dmxSg0JCR8BoAduc8D8kZoFA0/edit.
Transmission failure failed on the highway vehicle was towed to delaer where problem was confirmed no warning lights until transmission failed. Check engine light came on when failed.
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time.
- Vacaville, CA, USA
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I lost the transmission in my truck. Lost 1st thru 4th gears. I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I worry that someone could get injured if the transmission fails at speed of in traffic. Please look into this before someone gets hurt.
The contact owns a 2022 Ram 3500. The contact stated while driving 40 MPH and towing a 40-ft trailer ascending a mountain, a loud clunking noise was coming from the vehicle. The contact stated that the vehicle decelerated. The contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was driven very slowly to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage 800.
I was driving on the interstate and new truck with 170 miles on it just made 2 loud noises and then would not go over 10 miles an hour, Which I think is very dangerous. Now its been at the service station for Ram for a month and the mechanic said this was his 6th truck with under 600 miles with the same problem. And Ram is not doig much to assist me.
While traveling approximately 15 miles per hour transmission locked-up in the middle of the road and would not move. Dash lit-up with check engine lights. Truck was towed to dealership where it was determined that a new transmission was needed and ordered. As of today, the truck has been at the dealership for repair for just under 40 days.
On 4 different occasions when accelerating from a stop when we proceed forward slowly vehicle will rev up to 4500 RPM without any forward movement. After coasting to side of road we put vehicle in park and after a few minutes we put it in drive and it will run fine. We have not had any code lights appear or warning signs appear.
Backed out of a parking spot onto a busy road, put the truck in drive and nothing. Transmission failure. ME and my daughter were stuck in the middle of the road and truck would only go in reverse. Had to reverse a u-turn in middle of road and back into parking spot. Dealer confirmed a failure in the transmission and is repairing/ replacing. Upon fruther investigation into this issue online there is a list of truck that this is happening to. Check engine light also came on when vehical would not move.
We were traveling westbound on the interstate I-10 towards Los Angeles California on Nov 13/22 near Cabazon CA in my 2022 Ram 3500, SRW, 6.7 HO with the Aisin transmission. It was rush hour stop-and-go traffic. I was traveling at a speed of approximately 35mph when a large bang came from under the vehicle. There was an immediate and complete power loss and we had to coast to the shoulder of the road and try to avoid being struck by traffic. Once on the shoulder, I had got out and checked under the vehicle. There was nothing that I could see that was wrong. There was a check engine light that went on. Using a jobber OB2 scanner, codes P0731 (Gear 1 incorrect ratio) and P0732 (Gear 2 incorrect ratio) were present. The truck was towed to the Redlands CDJR dealer for service with only 6700 miles on the odometer. It turned out to require a complete new Aisin transmission. The repair took a month to complete and looks to have been caused by a defective snap ring as per service bulletin 21-002-23 (K1 clutch drum snap ring and K1 input shaft drum sub assembly) although the Redlands CDJR dealer or FCA will not confirm. The bulletin states the affected vehicles are the 2022-23 Ram 3500 pickup, 3500 cab and chassis, and 4500/5500 Cab Chassis trucks. Due to the immediate power loss, with zero warning, we were just able to get to the shoulder of the road and could have easily caused a massive pile up and possible deaths due to the failure. FCA refuses to inspect or confirm that the new transmission (68498560AB) installed in my truck addresses the 21-002-23 service bulletin and said I would need to pay out of pocket for the inspection to occur at a dealer. There are numerous documented cases of newly installed transmissions failing shortly after being "repaired". I believe it would be in the publics best interest that FCA/RAM issue a recall on the effected vehicles as these vehicles are typically used for emergency, commercial and towing application's.
The contact owns a 2022 Ram 3500. The contact stated while depressing the accelerator pedal, the vehicle made an abnormal sound. Additionally, the vehicle occasionally would not start as needed. The fault code: P0731 (Gear 1 Incorrect Ratio) was retrieved. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 26,000.
The transmission spontaneously slipped out of park and went into reverse. My safety was close to critically impacted. When it began to roll on its own, I was scooped by the driver door and dragged several yards until the truck impacted another vehicle and came to a stop. I very likely could have been killed. If anyone had been behind the truck they likely could have been killed. The incident resulted in significant damage to my vehicle and the vehicle that it ran into. I have not driven the truck since the incident to reproduce. Police did come out to inspect the accident. Has not gone to dealer yet. There were no warning light, buzzers, etc. completely spontaneous. Note: the vehicle was running when this happened. When I was able to get back in truck the stalk was still in park position
Diesel Particulate Filter (DPF) Sensor never installed, digital gauge has never read anything but 0%. This can cause issues with regeneration of the DPF that will result in Limp mode.
After vehicle is in reverse and you press the brake. When you move the shifter to park and then release your foot from the brake, the truck moves backwards about 5 inches. It acts like its still in reverse.
My vehicle came with 4X4 gear box shift on the floor. I could not get it to move into neutral or 4 low gear. I hardly drove in so it was no big deal so one day I pulled up the boot around the shift and there was a screw blocking the forward movement. It was the same screw that mount the plastic around the shift, after removing it I was able to get all the gears. The danger in that screw could have put me at risk by locking me into a gear and only staying there. The only reason I discovered this was I changed out my vinyl for carpet.
A D V E R T I S E M E N T S
- Bethel, OH, USA