This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2022 Ram 3500. The contact stated while driving 30 MPH and towing an RV, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted, after which the contact became aware that the vehicle was only able to shift into reverse. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.
My vehicle was affected by the Customer Satisfaction Notice 71A: Aisin K1 Snap Ring Failure. I saw an article that an investigation was being opened into this issue. I can provide data from my experience if it is helpful.
On [XXX] I was driving my newly purchased 2022 Ram 3500 on [XXX] near Mead, CO when my check engine light illuminated and I immediately lost forward driving gears. I was able to coast safely to the side of the highway. I purchased this truck new on [XXX] from Perkins Motors in Colorado Springs. After stopping on the side of [XXX], I attempted to continue forward but had no power. I placed the truck in reverse and felt a sudden jerk. I then placed the truck in park and shut it off. The truck had 1,043 miles on the odometer when the transmission failed. I waited on the side of the highway for 15 hours to be towed 110 miles to the Ram dealership closest to my home. My truck spent 5 weeks at the dealership waiting on parts. Colorado Springs Ram service department informed me that the snap ring in the K1 clutch kit had failed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2022 Ram 3500. The contact stated that while driving at various speeds, the transmission suddenly downshifted, causing the vehicle to decelerate abruptly. Additionally, while driving the vehicle, the engine temperature gauge increased to high, with a burning plastic odor and smoke fumes entering the cabin of the vehicle. The vehicle was taken to the local dealer and the PCM was reprogrammed, and the temperature sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 32,000.
- Lititz, PA, USA
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Aisin Transmission Failure at 10,462 miles. Date of failure 09/09/2023. No warning lights, messages or other symptoms Vehicle was towed to Dealership on 09/12/2023 Failure confirmed by Champion Dodge, 907 S Clinton Street, Athens, AL 35611 / 8002395692
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I was traveling in my new 3 month old 3500 Ram with, at the time of failure, 3000 miles on the odometer. Starting from a standstill on level ground. I lost all forward momentum. I lost forward gears 1-4 due to what is now known as the K1 clutch snap ring failure. I was traveling cross country and had to leave my truck at a dealership over 1000 miles from home. ruined vacation and had to catch a flight back home. It took 6 months to get my truck back.
-What component or system failed or malfunctioned, and is it available for inspection upon request" A: Transmission -How was your safety or the safety of others put at risk? A: I was never contacted by RAM regarding the possibility of a catastrophic power loss c/o transmission failure for my RAM truck. While driving E/B on Interstate 15 in the # 2 lane at highway speeds and going up a grade, the vehicle suffered complete forward momentum loss and only engine revving was occurring, while losing forward momentum & speed. I had to negotiate several, extremely busy/heavy traffic tractor-trailer filled traffic lanes to make it to the emergency shoulder of the roadway before losing all forward momentum and miraculously did not have a collision with high-speed heavy traffic. -Has the problem been reproduced or confirmed by a dealer or independent service center" A: I took my RAM to a nearby dealership. Based upon my description of the event and their subsequent vehicle inspection it was revealed and confirmed that somehow my RAM was erroneously, or purposely circumvented from the current transmission failure recall. The dealership discovered the issue with my transmission failure was identical to an in-progress NHTSA bulletin: 71A with TSB 21-00-2-23 (Attached PDF) and subsequently performed the repair free of charge. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" A: No, it was inspected and serviced by only by an authorized dealership and none of the above. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" A: Yes, the lights activated instantly/simultaneously as the failure was in-progress, in heavy traffic on the interstate.
Driving vehicle and lost power went into limp mode had no gears forward Truck would not go over 1500 rpm Check engine light came on Kept saying 4 wheel drive not available but was in 2 wheel drive Hear clunk when shifting but no gears respond! Occurred when driving definitely a safety issue
My Ram 2022 3500 truck has18,888 miles and the transmission has to be replaced. I had it in for a recall and asked them to check the transmission for shifting issues. I was informed that the transmission needed to be replaced. I pull a 38 foot Fifth Wheel approximately 15 thousand pounds. If the transmission would have failed on the road it could be catastrophic. Dodge is replacing the transmission with the same one with no fix for the problem that inherently causes the failure which has been many. The repair order# is 459891. The part # is R8447797AA. I was given a case # by Ram Care 87401824. I feel stuck spending 100K for a new truck and don-??t feel safe putting back on the road risking the safety of my family and others. I have previously had a Commercial Drivers License and have driven trucks for over 40 years. Transmission failure at high speed can be catastrophic.
Received a recall from FCA regarding exhaust module and sensor not installed. They offered a 12 month warranty. But damage to diesel exhaust filter has already happened. Owners should be given a lifetime warranty. This was an expensive truck and a replacement filter is $8,000 which I will be on hook for after my warranty is over. Recall Y43
The contact owns a 2022 Ram 3500. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the gear shifter was in drive (D); however, the vehicle operated as if the transmission was in neutral (N). The check engine warning light was illuminated. The contact was able to veer to the side of the road after persistently depressing the accelerator pedal. The contact stated that the transmission was stuck in fifth gear. The vehicle was towed to the residence. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 1,945.
I am a commercial driver for Hibbs Haulers and was driving the 2022 Ram 3500 DRW 4X4 company truck. Production month was September 2022. After driving at a slow speed in heavy traffic the truck felt like it fell out of drive and into neutral. I was able to move slowly but transmission temp started to climb into 220 plus degrees and a temperature warning came on for the transmission so I pulled onto the shoulder. I was able to use reverse but I did not have gears 1 through 4. A MIL code P0731 came on during this incident.
My transmission failed while driving in the mountains. I have reverse. And 5th gear. The check engine light came on and a message on the dash stated that the 4 wheel drive was temporarily not available. It has since been taken to the dealer. As it has failed.and is nolonger drivable
Total transmission failure resulting in sudden loss of forward gears. Cruise control and all other drivers assist aides disabled and loss of any forward acceleration while driving highway speeds. Unable to drive forward at all. Known manufacturer issue. No prior warning or indicator lights until total failure. Problem confirmed by dealer. Family endangered when truck traveling on multi lane highway at a speed limit of 70mph suddenly turned off cruise control and slowed to a halt with no ability to accelerate or move forward.
Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nearby that waited two weeks to look at it and identified the transmission had gone out, parts were 45 days backordered. two weeks later they called parts had come in, but they would not get to it for another week, 8-25-2021 The dealer calls after I posted complaints on their social medial sites and notified me, they could not locate the transmission fluid at this time it is backordered to 2024. I am still waiting for results in the meantime have spent 5000.00+ on rental and towing to get my camper to my worksite in Iowa. warning message did not appear until the vehicle lost power. no warning to move to the side of the road.
I have had two catastrophic failures of the Clutch Snap Ring that the first time left me and my children stranded on a highway 800 miles from home and took 31 days to repair. The second failure was while driving and almost caused me to be hit because of the sudden loss of power. This is a known failure that is reported in Service Bulletin (21-002-23) filed with the National Highway Traffic Safety Administration (NHTSA). The original dealer reported he had seen 3 cases of these failures and the second dealer has told me he has 4 trucks waiting for this repair. It is a major safety issue that is known but not being resolved.
A D V E R T I S E M E N T S
- Carthage, NY, USA