This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.
Brakes not functioning properly intermittently getting warning -??Service electronic braking system-?? -??Service ABS System-??. The warning comes on then goes away. No consistency on when the message comes on and when it goes away.
Braking ability is very diminished while driving, particularly dangerous while pulling a trailer or load in bed. Brake pads are good. Google search showed many complaints on this particular Brocken with these trucks. This one is doing the same thing. This has done this since purchased in October 2021.
- Maiden, NC, USA
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I have a Ram 3500 towing a 15 000 lbs camper with the factory integrated brake controller will not stop my camper. Less than 30 mph there is very little stopping with the system set on all max settings. I have spoke with Ram, /dealer and was told system is working as designed. There are a lot of people complaining about the same thing all over the web. Ram should be made to fix this before somebody gets killed if it has not already happened. There is another complaint on your site saying the same thing
Current owner of this vehicle, victor ciobanas, rolled back odometer twice in the last year, 50000 miles each time, and several times before. I was working on this truck as a driver. Owner said he did it for warranty in dealership. Now odometer shows around 80000 miles, while the real mileage is around 300000 miles. He did it at 8270 S 86th ct., justice, il, "andy's auto electronics", 12 June 2019.
The contact owns a 2017 Ram 3500. While driving 37 mph, the vehicle would not decelerate when the brake pedal was depressed. As a result, the vehicle drove off the road and crashed into a ditch, then the brakes would not work and engine was at max RPM and could not shut engine off. Consumer could not steer back on the road. Truck finally stopped after 5 to 6 times after revving. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic who repaired the front end damage and transmission. The manufacturer was made aware of the failure. A police report was filed and there were no injuries. The dealer was not contacted. The cause of the failure was not determined. The failure mileage was 22,000.
The contact owns a 2017 Ram 3500. While driving with a trailer connected, the "trailer brake not connected" message illuminated. The vehicle was taken to pine belt Chrysler Jeep Dodge Ram (1400 ocean ave, route-88, lakewood, NJ 08701), but the failure could not be duplicated. The vehicle was repaired but repairs were unknown. The manufacturer was contacted and informed the contact that he could not be reimbursed. The VIN was not available. The failure mileage was 69,000.
I have a Ram 3500 single rear wheel truck with integrated brake controller. It was hooked up to my 10,000# gvw 5th wheel trailer this past weekend and no matter how I set the controller, for either braking strength or trailer selection type, it provides imperceptible braking to the trailer. It nearly pushed me right through an intersection at 25 mph because there was no braking. This occurred on a 35 mph level grade and I was slowed at the time for an approaching red light. Truck is rated to tow much more. I disconnected factory unit and put in an aftermarket and it worked exactly as it should, which should rule out both the trailer and truck wiring as it uses the same with just an plug switched from internal brake controller to aftermarket.. I have seen many postings about this on the internet and it seems fca has a star case on this as well #S1508000014. I feel this can put any driver in a very bad or deadly situation very quickly. I had both a 2010 and a 2012 Ram 3500 trucks with the same controller and towing the same trailers and there were no issues at all. I will be taking this to a dealer in about 2 weeks for testing, but all postings I have seen show no resolution from fca on this problem. I think it is imperative that this gets reviewed before someone gets killed by this.
A D V E R T I S E M E N T S
- Woodsboro, TX, USA