This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall notice and contacted the dealer for service. Was informed that the parts would not be available for more than 30 weeks because of a restriction on availability of parts. Called back two months later to find out updates if any and was told that I must now bring in the vehicle for an inspection to find out if my truck needs a part replacement or not. Took in and they said yes it did need it but the parts are still not available and won't be for quite a long time. Am now waiting for a call from the dealer as to parts availability and scheduling. I find it ridiculous that there is a major safety issue being ignored and not fixed immediately by the manufacturer, I use this truck to haul heavy loads long distances and count on it for my income. I am upset that the parts are not available and that I could be in danger of a serious crash if they fail.
I received a recall notice months ago to have the left hand ball joint replaced. I contacted the local dealer several times (elko motor company elko, Nevada) and they are telling me they are not getting the parts from the factory. I believe the dealer. I am concerned about what could happen pulling my 42' toy hauler if this fails.
The contact owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V529000 (steering) but was advised by the dealer that the part was not available. The contact received the notice months ago. The manufacturer was also contacted. The contact had not experienced a failure.
The contact owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V529000 (steering) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted and could not provide a reasonable date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
I received a notice in mail for recall on left tie rod ball stud could crack and cause loss of control. I called the dealer lone star Chrysler in cleburne they told me there was 81 people waiting on this part because they only release 1 part every 7 days. That would put me almost a year to wait on a major steering component. This is unacceptable.
- Ft Worth, TX, USA
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The contact owns a 2012 Dodge Ram 3500. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 13V529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before April of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Recall N49/NHTSA 13V-529.... there is a major recall on our truck, Chrysler has no parts to fix any of these trucks, we are driving vehicles that the left tie rod ball stud may fracture under certain driving conditions and could cause loss of directional control and/or crash without warning...how would you like to be driving this truck when this happens"?" we are in our 70S, we bought a new truck so we would not have vehicle problems and could travel without worry. Now we have a huge worry and Dodge could care less...they have no idea when the parts will be available and we are driving a time bomb because they cannot fix them, we want the parts to fix the truck or we want our money back so we can buy a vehicle we do not have to worry about. We live in a very rural area and have to travel long distances for medical and appointments, we want something done now not later...we need a safe vehicle...I have written to our senators and congressmen...
I received a vehicle safety recall in January 2014. I called[xxx] in gonzales Louisiana to make an appointment on January 6th. They told me to call back after January 16th. So I did and they put me on a waiting list. I called back on February 27th and they said that I was 7th on the list. I called back last week and they tell me that the replacement parts are being recalled. I am concerned about my safety while driving this vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Safety recall N49/NHTSA 13V-529.I tried to get fixed in abbeville la.,yuma AZ.also called dave smith kellogg id.no parts available.want on record I have tried to get fixed.[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Dodge Ram 3500. The contact stated that in December 2013, he received notification of NHTSA campaign number: 13V529000 (steering) and attempted to have the vehicle repaired but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.
Took my vehicle in to huffines Chrysler Jeep Dodge Ram plano for recall on 1/29/14. They inspected and found my truck needs the repair. They allegedly ordered the part (have invoice) and have not heard from them since. I called them 2/13, 2/27, 3/5 and 3/31. They do not return calls. It has been > 60 days and no response. They have 3 contacts numbers available for me and they all have voice mail and caller id. I use this truck to pull a 15,000 pound trailer. Driving around waiting for a tie rod to fail is unacceptable. My point-of-contact in service at huffines is:[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Dodge Ram 3500. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 13V529000 (steering) but was informed that the parts were not available. The contact stated since the failure was reported in November of 2013, there should be a remedy available before March of 2014. The contact was stated the manufacturer exceeded a reasonable time for repair. There are no failures at this time.
The contact owns a 2012 Dodge Ram 3500. The contact stated that NHTSA campaign number:13V529000 (steering) had exceeded a reasonable time for repair. The dealer advised that they were only receiving one repair kit every three weeks however, they had not received a repair kit for several weeks and did not know when the repair could be performed. The dealer inspected the vehicle and advised that the vehicle was not exhibiting the failure.
The contact owns a 2012 Dodge Ram 3500. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before March of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2012 Dodge Ram 3500. The contact stated that she was concerned for her safety because the parts needed to complete the recall service under NHTSA campaign number: 13V529000 (steering) were not available. The manufacturer was made aware of the problem. The vehicle had not exhibited a failure. Updated 5/13/14 updated 05/15/14
The contact owns a 2012 Dodge Ram 3500. The contact stated that he received a recall notice for NHTSA campaign number 13V529000 (steering) and was informed by the manufacturer and dealer that the part was not available. There are no failures at this time. The VIN was not available.
The contact owns a 2012 Dodge Ram 3500. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 13V529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before March of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure...updated 05-09-14 H the consumer stated the part had not been ordered for the truck. Updated 05/13/14
The contact owns a 2012 Dodge Ram 3500. The contact stated that NHTSA campaign number 13V529000 (steering) had exceeded a reasonable time for repair. The contact received the recall notice over three months ago. The dealer advised that the part was not available for repair and they did not know when the part would become available. The contact had not experienced a failure.
The contact owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign id number 13V529000 (steering) however, the contact was not able to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. The manufacturer informed that the part would not become available until the middle of April 2014. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Fairplay, CO, USA