This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Received recall notice on tie rod ends could fail took vehicle in to steve landers Dodge in little rock ar and was told parts are on reorder from factory and they only receive parts to fix 4 trucks a month that they would call me when my time comes up on waiting list never got the call carried truck in today 8/25/2014 they said they replaced parts but cannot align front end due to ball joints are bad truck now has 42950 miles truck is dangerous to drive now it pulls to the right real bad and truck is all over the road they will not cover under warranty or recall because mileage is past warranty this is dangerous may cause accident prior to having this done when recall was given it only had 30000 miles but due to delays in getting parts it is past warranty this appears to be a common problem with Dodge and very dangerous some one is going to get hurt if this problem is not corrected on these vehicles.
The contact owns a 2012 Dodge Ram 3500. While driving 10 mph, the contact could no longer steer the vehicle. The vehicle was towed to a dealer where the drag link bushing was replaced. The failure recurred and the vehicle was towed to an independent mechanic. The vehicle was repaired and the failure was remedied. The manufacturer was notified of the failure. The approximate failure mileage was 45,000. The consumer stated the company is in possession of four Dodge 3500 trucks. Each truck, was recalled under the steering recall, where the left outer tie rod was replaced. In addition to the recall, there were failures to other parts of the steering. One of the trucks had to be towed on August 25, 2014, because the bolt sheared off the pitman arm end of the drag link. A previous failure occurred on August 9, 2014. Updated 09/25/14
2012 Dodge Ram 3500. Consumer writes in regards to the left tie rod ball stud recall notice. The consumer stated the right front outer tire, was wearing prematurely.
I was notified by letter concerning recall N49 / NHTSA 13V-529 in December 2013 to setup an appointment with the local dealer after January 6, 2014. At first, I was told "no parts, try again in 2 weeks", then "no parts, come back at end of February", then "no parts, we've put you on the list, you'll get called when we know more". after waiting 3 months of not hearing anything, I stopped by the local dealership again just to get "we lost the list, but have a pallet of parts; however they are confirmed for the local military vehicle fleet that was brought in last week. We'll call you if and when we get something, but it could be another year." I have put 14000 miles on the truck in all sorts of situations that could result in a failure and drive at least 100 miles a day. The customer service affiliated with this recall is abysmal at best. The recall assistance center has been of no assistance in getting the repairs handled.
TL * the contact owns a 2012 Dodge Ram 3500. The contact received a recall notice for NHTSA campaign number: 13V529000 (steering); however, the part needed for the repair was unavailable. Due to the high demand and magnitude of the recall, the dealer stated that they could not supply the part in a timely manner. The contact had not experienced a failure.
- Roseburg , OR, USA
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We have tried to have recall completed for 6 months with no success. This is a company work truck that is driven hard everyday and on the road 6 hours a day. We have 2 more units in our fleet and have not had any success getting recalls ccompleted on any of the vehicles.
Received safety recall from Dodge about steering. The recall states that the dealer "will repair" the vehicle. To do this the dealer "will replace steering components". lee Dodge in westbrook Maine, wants me to bring the truck to them so the service writer can look under the truck to "determine" if it needs repair!! the recall notice has already told me that the truck does indeed need replacement parts. Are we to drive the truck until an accident happens?
The contact owns a 2012 Dodge Ram 3500. The contact received the recall notification related to NHTSA campaign id number 13V529000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2012 Dodge Ram 3500. Consumer writes in regards to recall and dealership problems. The dealer informed the consumer, the recall kit to perform the recall had been recalled. The consumer never heard back from the dealer.
I have been trying since January 6th 2014 to get my left tie rod replaced due to a recall. Recall # N49/nhtsa13V-529. I have received two notices now and the dealer keeps telling me he does not have parts to fix my truck. I had a similar failure on my 2007 Dodge Ram 2500 which resulted in it being totaled. I have gotten no response from Dodge or the dealer when this recall will be fixed.
The contact owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 13V529000 (steering) and stated that the part to do the repair was unavailable. The manufacturer was made aware of the issue. The contact did not experience a failure.
The contacts owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 13V529000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that the part was unavailable and needed to be ordered. The contact mentioned that two notifications were received about the recall. The manufacturer was not made aware of the issue. The contact did not experience a failure.
2012 Dodge Ram 3500. Consumer writes in regards to front end tie rod recall part issues. The consumer stated he received the recall notice in December 2013. The dealer informed him, the parts were on back order. As of July 2014, the problem was still not resolved. The consumer stated there was a problem with the emission system and the check engine light illuminated. The problem was diagnosed as an O2 sensor issue. The sensor would be replaced, and 1-2 days later the check engine light would illuminate again. The O2 sensor was replaced several times. Sometime, twice in one month. Updated 10/01/14.
I have received two safety recalls on my Dodge pickup. I took it to martin swanty Dodge in kingman, AZ.. the first time I was told the company had not informed them of what they were to do to fix this problem. The second time I took it there they said they would order the parts and call me when they came in. It has been two months and I have heard nothing. I feel that since the recall is for a tie rod ball that may crack, my life and the lives of my family are in danger. I want them to fix it. But, I sure would like them to do it soon.
The contact owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 13V529000 (steering). The vehicle was taken to the dealer and the contact was informed that the part was unavailable. The vehicle was not repaired. The contact had not experienced a failure. The manufacturer was not made aware of the delay.
The contact owns a 2012 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V529000 (steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact did not experience a failure.
Left tie rod ball stud. Still waiting. What good is a truck I cant use afraid to drive could cause lose of steering. Bought from anderson Dodge in rockford Illinois.
Received safety recall around Jan 2014 stating that the left tie rod ball stud on my truck may fracture. Contacted miracle Chrysler Dodge Jeep in gallatin, tn in Feb 2014 and was told that the parts are not available due to high demand and that their service department would call me when the part came in. I have called multiple times with the same results. I took my truck in on May 20, 2014 for routine service and was told that parts were ordered on that day to fix the recalled left tie rod ball stud. After no follow up from the dealer, I went back to the service department on July 10, 2104 and was told that I had 21 other customers ahead of me waiting on the same recall. Moreover, the dealership stated that they were only getting enough parts in to service only 4 trucks per month. This translates to at least a 5 month waiting period. This is unacceptable and unsafe.
This complaint is in regards to our safety recall notice for a left tie rod ball stud. Upon examination by our local dealership, it was determined our vehicle was in need of repair. We were then told the part would take at least a month to come in, and until then, we would be driving at our own "risk" and the pickup could crash without warning. Being a mother of three, we obviously would not take this chance, and are now without a vehicle for at least a month. We find it reprehensible that Dodge would leave it's customers stranded for an unacceptable amount of time, without offer of a rental or any other compensation for this dangerous inconvenience. The next time I need a vehicle, I will be passing by the Dodge dealership. Horrendous lack of responsibility by a company who is only interested in their bottom line.
Received safety recall around March of 2012 N49 left tie rod ball stud may fracture. Contacted hunter Dodge in lancaster, ca and was told that the parts are not available due to high demand and hunter Dodge would call me when they part comes in. I have called 3 times with the same results. I just received a second recall telling me to have the service done. Contacted service department and got the same run around with no promise that the part would be available. I contacted haddad Dodge in bakersfield and an appointment has been set for 7-27-14 at 7:30 am. Some one needs to investigate hunter Dodge and find out why I have to drive an unsafe vehicle because they cannot get this tie rod ball stud. It has been 5 months since my first contact and they still can't service this recall.
A D V E R T I S E M E N T S
- Alexander, AR, USA