This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ram has ignored this recall NHTSA Recall#21v-880 /Y78 for the high pressure fuel pump in my 2019 Ram 2500 Cummins Turbo Diesel on several occasions. i contacted my dealer and they said they would order the new pump and they can only be allocated 2 pumps a week if they can get one. my dealer called a few weeks later and said they have a pump for recall and scheduled me a time slot to bring ram in. i did and halfway through the day the service manager called and said they went to do the new pump recall and FCA/Ram noticed them to not install the new replacement pump and gave no reason. my service advisor he was not given a reason from FCA and he said for me to contact FCA directly. i did and they gave me the run around and could not answer why they had the new replacement pump and did not allow my dealer to install. i have been so frustrated to the run around i searched for FCA rams inner chain email format and sent 3 emails to the top three heads for FCA north America and wouldn't you know it a lady called me personally and said that the head of FCA NA assigned her to me to get to the bottom of this. well its been a month and still no answer from FCA. i feel that they are playing Russian roulette with the recall on the 2019 ram 2500 cummins turbo diesels. my question to NTSB is if my ram stalls on rail road tracks and i get hit by a train is FCA liable for the death /injury of the occupants? thanks [XXX] cell [XXX] PS i could not find a form or way to submit and complaint about the recall so that is why this correspondence is happening. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA Campaign Number: 21V881000 (Fuel System, Diesel). The dealer was notified about the recall and informed her that parts were not yet available. The contact also received a recall notice for NHTSA Campaign Number: 20V043000(Power Train); however, she was informed that by the dealer that the recall could not be serviced until the parts for the initial recall were available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
As I was pulling out of the parking to to merge with traffic, the truck lost all lost all response to the accelerator pedal midway into merging with on coming traffic. I was able to get the truck into the turn lane to avid being hit by traffic. as the truck costed to a stop the dash indicated that the to see dealer for exhaust system service.
When driving down the road, intermittently my truck will lose throttle input. I get a check engine light and the electronic throttle control light. this is extremely dangerous when pulling out into traffic or even pulling out onto a higher speed road because the truck will not let me accelerate. It will just sputter and I have to fight it to about 35mph when I can activate cruise control then am forced to drive only using cruise control no matter what the road or traffic is like which is also not very safe. So far, I am at 3 service appointments over the span of about a month and a half, over $500 invested and the dealer cannot find the culprit or issue causing this. I know that fault code P2121 is set off but it does not lead to much.
In August 2020, while I was driving my vehicle at approximately 15 mph, with approximately 13,500 miles on the odometer, I noticed that the vehicle's transmission gauge was about 230-240 degrees. I pulled over and smelled smoke. Luckily, my passengers and I were able to get out of the vehicle. The vehicle was completely destroyed. I have video showing flames coming out of the passenger side engine compartment. I had previously taken my vehicle in for repair for recall W03 to have the transmission valve body replaced so the transmission wouldn't cause an engine fire. FCA had an expert inspect the vehicle and he found that "fire progression appears to be from engine compartment thru entire vehicle terminating at rear truck bed, " that "possible source of ignition is hot surface of turbocharger/exhaust components. - Most likely method of ignition is transmission fluid expelled from dipstick tube, " "origin appears to be in the engine compartment, " and "possible cause appears to be transmission fluid expelled from dipstick tube onto turbocharger/exhaust components. The determination of possible cause is based on: 1. Owner/driver's description of events. 2. Transmission of dipstick is extended ~ 27.0 inch from the fill tube." Despite this, FCA refused to pay me for my destroyed vehicle (or the trailer that it destroyed) because: "After the inspection of your vehicle, the information at hand would not permit us to associate the fire with a manufacturing or assembly error. We are sure you will understand fires of this nature can and do occur for a number of reasons not associated with the manufacturing process. Therefore, we must respectfully decline any assistance associated with this matter. Based on this, we suggest that you refer this matter to your insurance carrier..." I already had the transmission fire recall performed and my truck still blew up. Luckily, I was not injured. I am worried that if FCA does not do another recall, other trucks will blow up too.
- Mckinleyville, CA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2019 Ram 2500. The contact stated that while hauling with the vehicle, the vehicle hesitated, jerked, and decelerated independently to 15 mph. Putnam Kia (157 providence pike route 44, putnam, ct 06260 (888) 717-3357) was contacted informed that the vehicle was driven by wire and that the issue was normal. The contact stated that the failure persisted. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage unknown..
The truck was put into park I opened the door and about 5 seconds later it starts rolling down a slight incline, the door hit me, the trucks tires were skiding for about 25 feet and came to a stop. I checked the truck and it was in park, the way I left it.
I purchased a 2019 Ram 2500 truck, and began having issue with the truck dropping into neutral at just over 1000 miles. I went to the dealer and they checked codes, but I didn't make sure they documented it. It seemed to only happen when going in reverse and turning, so I continued to drive it. Then at 6670 miles it happened while driving and in an intersection. I had come to a stop at a light, then when the light turned green I proceeded to turn right. I got about 10 feet into the turn and the truck acted like it went into neutral. I was able to coast to the side of the road and the message that was on the dash stated shift into park, then into desired gear. I did and was able to drive off the road and into a parking spot of a nearby business. I brought the truck in and they opened a star case. Eventually they changed the transmission valve body and reprogrammed several things. They told me the problem was solved. At 9059 miles it happened again. This time I was backing into a driveway so I was able to pull out my phone and take a video of the flashing light over the shifter and in the cluster. The first incident happened on 1/13/2020 with 1520 miles on vehicle. The incident in the intersection happened on 5/21/2020 with 6670 miles on the odometer. The last incident happened on 7/7/2020 with 9059 miles on the odometer.
Having vibration issues in rear end not caused by tire balance(3 new sets of 4 tires in under 5000 miles). Noticed U-joints have no visible means of holding them in place. Was told they are held by injected plastic although they have grooves for snap rings to hold them in place. Appears one of U-joint caps has moved slightly out causing vibrations at higher speeds. Upon examining several 2020 three quarter ton pickups, Ram is the only one not using snap rings to hold U-joints in place. This is not a safe way to be holding a critical drive train component in place. This vibration happens at 45 mph and higher on different types of pavement...this is something other than your empty pickup rough ride. It sometimes will go away when I hit the accelerator or slow to under 45mph. 4 pics included show cap 1 moved out slightly so snap ring can't be installed compared to other 3(this is more than likely the problem). Pic 5 shows dealer saying nothing is wrong even though you can see clearly cap has moved out of place in only 5200 miles. Have more pictures showing this cap leaking grease too. Dealer said unable to duplicate in 4 miles of driving. That's not enough and more than likely not on highway at speed long enough to make this vibration happen. That cap moved out like it has will cause vibrations as the drive shaft is spinning close to 250mph or more while driving at 70mph.
The contact owned a 2019 Dodge Ram 2500. The contact stated that while driving smoke suddenly came from under the hood and the vehicle immediately stopped accelerating. The contact was able to extinguish the fire with a fire extinguisher and water. The contact stated that her and her spouse was burnt on their hands and later seeked medical attention for smoke inhalation. The fire department along with the police department contacted however, the fire was already extinguished by time they reached the scene. The contact does not know if a police or fire report was filed. The contact stated that the manufacturer was made aware of the failure and she received an email stating that the manufacturer would buyback the vehicle. However, the manufacturer has been unresponsive to the contact's attempts to process the buyback program. The vehicle was included in NHTSA campaign number: 20V043000 (power train). The contact stated that the insurance company will not pay the claim as a result of the recall and the buyback offer. The dealer mountain home auto ranch (2800 american legion blvd, mountain home, id 83647 888-229-6919) was made aware of the failure however, the failure was not diagnosed. The dealer assisted the contact in getting a claim number from the manufacturer. The failure mileage was 21,000.
Transmission intermittently drops out of gear. Most of the time this is when in reverse and moving backwards. All of a sudden you realize you are no longer moving backwards and in some cases rolling forward. On one occasion is has popped out of gear and stopped moving forward leaving me half out of a parallel parked space with oncoming traffic. These incidents occur approximately once a month. In every case on failure when you look at the gear selector it has a flashing light.
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA campaign number: 20V036000 (power train). The contact stated while driving at an unknown speed the transmission failed without warning. The vehicle was towed to john elway's claremont Chrysler Dodge Jeep Ram (620 auto center dr, claremont, ca 91711) where the vehicle was diagnosed with transmission failure. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 4,048. VIN tool confirms parts not available.
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA campaign number: 20V043000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that larry H. miller Dodge Ram tucson (4220 E 22nd St, tucson, AZ 85711), exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Ram 2500. The contact received recall notification of NHTSA campaign number: 20V043000 (power train) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Lithia Chrysler Jeep Ram located at (10701 newport hwy, spokane, wa 99218), confirmed parts were not available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA campaign number: 20V043000 (power train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted hemet Chrysler Dodge Jeep Ram located at (425 motor way, hemet, ca 92545) where it was confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I received a safety recall notice for my transmission. I called the dealer and they cannot get me in for six months. This is a large dealer, Ram of the West in lancaster, ca. A safety issue should not be delayed for half a year!
The contact owns a 2019 Ram 2500. The contact received notification of NHTSA campaign number: 20V043000 (power train) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Autonation Chrysler Dodge Jeep Ram North fort worth located at (11200 N fwy, fort worth, tx 76177, (817) 642-7894), was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ram 2500. The contact stated while driving 45 mph, the vehicle was shifted into 4 wheel drive and vibrated excessively. The vehicle was not taken to be diagnosed nor repaired. The vehicle was included in NHTSA campaign number: 20V043000 (power train). The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 10,000.
A D V E R T I S E M E N T S
- Williamsburg, VA, USA