This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fca completed a sub-par repair on a defect related to their recall notice V06. This 'repair' was completed on my new 2018 Ram 2500 power wagon prior to me taking delivery of the vehicle (I am the 1st owner). The 'repair' relegates what is designed and required to be an adjustable steering drag link into a fixed, non-adjustable component by welding the jam nuts to the adjusting sleeve. By doing so, future steering alignments will require additional time and expense to the customer because fca wants to save a few dollars instead of properly repairing the vehicle as part of the V06 recall campaign. Fca redesigned this component for the 2019+ models and the newly designed component is fully compatible with prior model years. I have purchased the redesigned component at my own expense because I do not feel safe with an adjustable part that was welded by a non-certified welder and wasn't designed to be welded. The materials are dissimilar and any weld will be subject to failure unless careful consideration was given to the amperage and filler material being used to complete the weld.
The contact owns a 2018 Ram 2500. The contact took the vehicle to H and M motor company (373 E 3rd St, weston, wv 26452, 304-269-5727) for routine maintenance. The dealer informed the contact that the vehicle was included in NHTSA campaign number: 19V021000 (steering) and performed the recall repair. After the recall repair was performed, the contact took the vehicle to an independent mechanic to have the tires replaced and for an alignment. The mechanic informed him that due to the welding that was performed during the recall repair, they were unable to perform an alignment. The same dealer was contacted and informed him that the work they performed on the vehicle was approved by the manufacturer. The manufacturer was notified and the contact requested that they pay for the alignment due to the work performed on the vehicle. The manufacturer denied the request and provided case number: 64758281. The vehicle had not been repaired. The contact had not experienced a failure.
The contact owns a 2018 Ram 2500. The contact stated that the vehicle was repaired per NHTSA campaign number: 19V021000 (steering) by South pointe Chrysler Jeep Dodge Ram (located at 9240 S memorial dr, tulsa, ok 74133, (918) 584-1481). After the repair, the contact stated that the steering wheel was not aligned and the vehicle hesitated. Within a week, the vehicle was taken back to the dealer, but the failures could not be duplicated. After multiple visits, the dealer diagnosed the vehicle with needing an alignment and that the steering wheel needed to be re-welded. The vehicle was not repaired. The contact left a voicemail message with the manufacturer. The failure mileage was 7,000.
The contact owns a 2018 Ram 2500. The contact received a recall notice for NHTSA campaign number: 19V021000 (steering). The manufacturer was contacted and stated that the remedy was not the proper repair because it would prevent the vehicle from having a wheel alignment. The contact stated that the proper repair would be to have two jam nuts placed on each side, which should prevent the sleeve from turning. The dealer was not contacted. The vehicle was not repaired. The contact had not experienced a failure.
- Topsham, ME, USA
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2018 Dodge Ram. Consumer writes in regards to drag link safety recall. The consumer stated the drag link repair was performed but, the fialure recurred.
I have the very same issue that has been previously expressed on May 20th, 2019. I had my service done on the May 20th, only to be told about the 'spot weld' when I picked up the truck, after the repair was done. I too agree with this description the frustrations, issues and concerns. This is not an acceptable fix, especially of a new vehicle. I recently recurved a recall (V06) on my new Ram 2500. This recall required the jam nuts on the adjuster sleeve portion of the drag link to be welded in place. This affects the serviceability of the vehicle in that if an alignment is required the steering wheel will be off center because the component that is designed for this adjustment has been rendered useless because of the recall procedure. I questioned the service rep when I had the recall performed if this was a temporary fix until a properly redesigned component was available. His answer was that to his knowledge welding the jam nuts was the permanent fix. I feel this repair is unacceptable as a permanent fix as it renders a component of the steering system that was designed to be adjustable useless, thus making routine maintenance impossible.
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA campaign number: 19V021000 (steering). The contact stated that hill-kelly Dodge Chrysler Jeep Ram (located at 6171 pensacola blvd, pensacola, fl 32505, (850) 972-2050) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Upon further investigation, the contact believed that the recall remedy would prevent proper alignment. The contact had not experienced a failure. Parts distribution disconnect.
I recently recurved a recall (V06) on my new Ram 2500. This recall required the jam nuts on the adjuster sleeve portion of the drag link to be welded in place. This affects the serviceability of the vehicle in that if an alignment is required the steering wheel will be off center because the component that is designed for this adjustment has been rendered useless because of the recall procedure. I questioned the service rep when I had the recall performed if this was a temporary fix until a properly redesigned component was available. His answer was that to his knowledge welding the jam nuts was the permanent fix. I feel this repair is unacceptable as a permanent fix as it renders a component of the steering system that was designed to be adjustable useless, thus making routine maintenance impossible.
Ram issued a recall to weld the adjustment nut on the drag link. This is not the proper way to fix the problem. My truck has been to two different dealers and welded three times. The problem is still not fixed.
The fca has issued a V06 recall for the drag link on my vehicle. As stated in the recall, the outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate. I checked my truck and one jam nut was loose. According to the recall, if the torque values meet requirement, the nuts will be welded to the adjuster sleeve. If the torque values do not meet requirement, the drag link assembly will be replaced. I then called my dealer and he confirmed that they could not weld it. Unfortunately, he also stated that no replacement parts were currently available. So where does that leave me? I emailed the fca CEO and eventually was told that I needed to drive the truck to the dealer for inspection. I was appalled that I was suppose to drive the truck with a loose drag link and that they couldn't do anything else to help me until I did so. I even sent them pictures of the loose drag link, yet they will take no action. I do not want to put my life, or the lives of family members at risk to drive the truck in to be told the same thing I was over the phone. Some people have posted online that they have been reimbursed for an aftermarket drag link or the dealer has replaced the drag link with a newer version. I'm hoping to have one or the other done.
The recent Ram 2500 recall number V06/NHTSA recall number 19V-021 remedy/repair, has me very, very, very upset as a consumer. If I may be so bold, the engineer(s) that devised the repair method for those trucks effected, really didn't think things through from a consumer perspective. The welding of the jam nuts on the left/right drag links, means that part of the overall steering geometry adjustments, has been minimized as it applies to toe and steering wheel alignment adjustments. The repair is a cheap, jury rigged temporary repair that clearly is a costs savings measure. Every customer that has had this repair, will require the purchase of a new set of drag links in the future. My vehicle (2018 Ram 2500 power wagon) is built for extreme off-roading, and I can guarantee you and Dodge/Fiat/Ram that I need the ability to make adjustments' this is an unexpected act on the behalf of Fiat' I really do want an answer back about how this is going to be addressed' my answer is simple; make sure the current inventory of replacement drag links, do not have the same sub-standard build as the current links, and' rather that weld the jam nuts, just replace the drag links with updated ones'
I was recently notified of safety recall V06 / NHTSA 19V-021 drag link for my 2018 Ram 2500. I'm writing to complain about the proposed repair: "...the (jam) nuts will be welded to the adjuster sleeve." This solution appears to simply mask the problem of the adjuster sleeve's threads being stripped out and the drag link becoming separated from the vehicle's steering controls, and quite possibly without warning. As the subject component is related to maneuvering large vehicles that often carry or pull large loads, and thus vital for public safety, I feel strongly that Fiat Chrysler automobiles should provide a much higher quality solution to this issue. Further, this component is designed to be an adjustable component, adjustments would no longer be possible after the nut(s) is welded to the adjuster sleeve; this is not acceptable as the nut/part would have to be cut off with a grinder or metal saw (which would damage these parts) the next time the steering needs to be adjusted. Ultimately, I am very disappointed in the proposed "repair" as there are known alternatives that would properly correct this issue.
The fca recall V06 concerning drag link separation prescribes a spot weld repair that I feel will eventually fail because of future alignment service. Spot welding the jam nuts to the adjuster sleeve works only until the nut and adjustment sleeve are separated when the vehicle is in for a future alignment. I called Dodge with this concern, and they put me in contact with the local dealer who said if the adjuster needed to be moved with future alignments they would grind the weld off, make the adjustment, then weld the nuts back to the adjustment sleeve. This will work if the owner uses only the Dodge dealer for alignment. Many alignments are done at tire stores, and a variety of other service facilities who will not know about this repair. The weld might break when the technician counter wrenches the jam nut and adjustment sleeve, or grinds it off to align the truck. With out knowing about this recall the tech might make adjustments and turn the jam nut back on the sleeve; returning the truck to it's pre recall condition. This is not a complaint about the dealer, or fca. I'm concerned that most owners will be unaware that after a common alignment the V06 recall might need to be redone. My vehicle has been spot welded and the recall is done.
The contact owns a 2018 Ram 2500. The contact stated that the rearview camera screen turned black when the vehicle was placed in reverse. There were no warning indicators illuminated; however, "error" would display occasionally on the instrument panel. The vehicle was taken to autonation Chrysler Dodge Jeep (7740 ne loop 820, fort worth, tx 76180, (817) 522-4981) where it was diagnosed that the camera needed an update. The update was performed five times, but failed each time. The manufacturer was not made aware of the failures. The vehicle was included in NHTSA campaign number: 19V021000 (steering). The failure mileage was 20,000.
A D V E R T I S E M E N T S
- Southampton, NJ, USA