This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has 62953 miles. Ram service dept says the vehicle needs new engine, pcm, hydro boost assembly, hydraulic control unit, shifter assembly. They repaired the drag link in 2019. This did not solve issue. The tires were being worn rapidly. Ram said they would replace the drag link. Vehicle is drivable but not safe.
Have taken the vehicle into Dodge / Ram Dealership twice within 90 days and steering issue remains an issue. I have been charged over $2000 for replacement parts and labor to include a new Drag Link. Was driving on the highway on 12 March at 1430, when truck began to drift to the right almost striking another vehicle. Vehicle has been a local Dodge Dealership and they have left me leave 2x putting my family, other drivers and myself at risk.
The Service Electronic Braking and Service Traction Control comes on intermittently while operating the vehicle. I have had it fixed once under warranty. It is not a safe vehicle to operate without traction control and abs.
ABS system failed at 6000 miles. Dealership replaced the brake system I was told. AT 37000 miles just out of the basic warranty it has failed again. Dealership can not do the repairs due to the fact there is not enough replacement parts because of all the trucks are failing in this matter. ABS/TRACTION control failure. I have been waiting four months and told maybe March now. Dealership has been in contact and doing everything possible. Its just so many trucks are failing. I am almost ready to sell it at a loss. I purchased this truck to haul my RV which I don't dare too. Also they welded my steering linkage on a recall and now I can not align my steering with new tires. I am just amazed with this repair on a heavy duty four wheel drive as well. They did not inform me on this cheap repair. Something a kid would do and not tell his dad. Also the cruise control is now not working while there is a abs failure. 6000 miles on first failure of brakes. Truck has now 42000 on it. Im afraid of driving this truck anyplace with traffic. This truck will kill someone with this issue.
Repair to recall v06 to fix drag link was improperly performed by ram certified dealer, resulting in a drag link that is impossible to adjust. This prevents the alignment from being corrected, creating unsafe steering conditions.
- Ekron, KY, USA
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On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
The truck recently started displaying "Service Antilock Brake System" periodically on the information panel. Sometimes it comes on periodically while driving, sometimes only once, sometimes every minute or so and sometimes does not come on at all. We have not had this inspected but looking online appears to be a common problem in these trucks that should be considered a recall. Truck only has 50K miles when this started but this appears to start as soon as 3K miles on some other trucks. This should be a recall as the ABS system is a safety feature that should not be malfunctioning. A second issue that started shortly before this one is the steering wheel shakes when making turns and going over bumps. The truck was serviced for the drag link recall and this started shortly after that and is getting worse with time. Not sure if related to the ABS problem since they started pretty close together or if this is related to the 4WD as it shakes when turning similar to when the 4WD is selected but in this case it is not. This is also a safety issue as you could lose steering.
We were involved in a single car crash, it-??s been over a month and it-??s still under investigation. The steering link was still intact. Is there another reason that would have caused us to loose control of the steering and crash?
Steering dang link, steering gear box has my steering throwing me all over the road. It's getting bad to almost causing wrecks and suspension is very bad. This has been getting really bad to the point of calling a lawyer
My husband was driving a "gsa work truck" when the steering linkage apparently broke. After running the vin, it shows there is a unrepaired recall. After someone contacted management in regards to the unrepaired recall, an employee named kirt flowers claims that the recall was fixed, but the dealership failed to put it in the system. (Highly unlikely!) Even if that was true, the "repair" failed. Either way, someone could have been killed!
Regarding the Safety Recall V06 / NHTSA 19V-021 Drag Link. This issue regarding the jam nuts on the drag link needs to be remedied. It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! And NOT a weld job on the steering linkage of all things! I am appalled that NHTSA approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to REPLACE this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links!
Truck slides after being parked. It has slid anywhere from 1 foot while I stood there watching. To several feet where I had to jump back into the truck to stop it. And over 14 one night from the time I parked to when I came out the next morning. Does not fully accelerate thru a turn.,tough to turns sometimes. In same turns
The drag link on about 795,000 of the above vehicles may have been built with an outboard steering linkage jam nut that could loosen allowing one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of directional steering control, which can cause a vehicle crash without prior warning.
I purchased the trucks used from a dealership rick hendrick in fayetteville, nc. In March of 2019. It only had 20,000 miles on it. Issue one was they sold it to me with parts that void warranty per Chrysler and this was not disclosed up front. Main problem I had to threaten to sue in order to get money back to get tires with the correct class rating as I could not tow with it. Next issue was they would not warranty bad wheel bearing or breaks at 37000 miles which per them was due to a lift kit. There is no lift kit on the truck but someone install a leveling kit. Dodge also performed a warranty recall on the truck after it was purchase which is the D truck drag link. It has since come undone and there is no correct fix for this or solution to this problem. No one else will touch the issue or resolve it when checking alignment. Now my steering wheel is way off by roughly 30 degree from center and the truck is hard to drive on highway. I have taken it in to have Dodge redo this work and now they refuse to do it and want me to go for a week without my truck which I can not do while they investigate and figure our what needs to be done. Currently they are not offering me another vehicle to drive. I've taken the truck to other auto repair place and no one will work on this due to recall. Dodge has to do this and make it right its not my fault and the truck is not safe to drive but I have no choice as I have nothing else to drive for work. In short the steering is very lose and if this D link comes any loser it could cause the truck to crash and me to lose control with out me doing anything but driving normal on highway. Please help what Chrysler and Dodge are doing to be is wrong. I just want my truck to work right its only a 2018 and I have paid good money for everything to get correct and it still is not. You can pull everything on truck in car fact reports.
The contact owns a 2018 Ram 2500. The contact stated that the vehicle independently drifted to the right without warning, while driving at various speeds. The contact had the vehicle serviced twice by an independent mechanic for the failure however, the failure persisted. The contact then received notification of NHTSA campaign number: 19V021000 (steering). The vehicle was repaired under recall by daytona Dodge Chrysler Jeep Ram & Fiat (1450 N tomoka farms rd suite a, daytona beach, fl 32124). Soon after the repair, the failure recurred. The dealer was contacted and informed of the failure. The contact was informed that he had to pay a diagnostic fee out of pocket before the vehicle could be repaired. The contact declined the offer and took the vehicle to an independent mechanic where they informed him that the welding to the sleeve on the drag link had loosened. The vehicle remained in the possession of the independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 6,000.
The contact owns a 2018 Ram 2500. The contact stated that after a wheel alignment was performed on the vehicle, the steering wheel would independently veer to the left while driving at various speeds, without warning. The contact had taken the vehicle to cerritos Dodge Chrysler Jeep Ram (18803 studebaker rd, cerritos, ca 90703) where he was informed that a jam-link on the steering nut had loosened. The nut was tightened and another wheel alignment was performed. The contact then took the vehicle to an independent mechanic who informed him that both jam links had loosened and both were tightened. The steering failure persisted and the vehicle was taken to los angeles Chrysler Dodge Jeep Ram (2025 S figueroa St, los angeles, ca 90007) where he was then informed of NHTSA campaign number: 19V021000 (steering) which was linked to the failure. The contact stated that previous records showed that an inspection was performed prior and no failure was found therefore, the recall was removed from the vehicle. The dealer informed the contact that they would contact the manufacturer for guidance on how to proceed. The vehicle was not yet repaired. The failure mileage was approximately 15,500.
Apparently Ram welded the jam nuts to the adjuster sleeve on my new 2018 Ram 2500 hd prior to me taking delivery of the vehicle last year. After installing new tires, I attempted to have my truck aligned but was told by my mechanic that he was not willing to align the truck due to the welds on the drag link assembly. I was forced to purchased an updated drag link assembly from Ram to allow my truck to be aligned, but my reimbursement request to fca has been denied because they feel the welds were sufficient to repair the defect outlined in their V06 recall. The safety of my family shouldn't rest on two booger welds that were not performed by a certified welder and fca should be liable for the cost of the proper replacement parts.
The contact owns a 2018 Ram 2500. The contact stated that the vehicle was included in NHTSA campaign number: 19V021000 (steering). As part of the recall repair, the adjuster sleeve nut was welded to the draglink. The repair was performed at browning Dodge Chrysler Jeep Ram (1983 hamner ave, norco, ca 92860, (951) 272-3110). The contact stated that while driving at an undisclosed speed, the vehicle was pulling to the right. The vehicle was taken to an independent mechanic for alignment however, the mechanic was unable to perform the alignment due to the recall repair. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to an authorized dealer to have a new draglink installed free of cost. The draglink was replaced however, the failure persisted with the vehicle pulling to the right. The contact was informed that the vehicle needed an alignment. The contact refused to pay for the alignment and the vehicle remained unrepaired. The approximate failure mileage was 53,000.
I am having issues with my drag link loosening while driving. A recall was issued however the solution to mitigate this is welding the jam nuts. This does not allow me to realign the truck properly. I have attempted to contact fca dozens of times and have promised a case manager would call me back to rectify this but they have failed to reach out. This has been ongoing for two months now and poses a serious safety risk to my vehicle and my family.
A D V E R T I S E M E N T S
- Americus, GA, USA