This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Over the past 2 years we have had issues with the front end particularly the drag link coming loose and major steering problems and major bouncing which resulted in purchasing 2 new sets of tires within 2 years. It was brought to our attention that there was a recall for the exact same issue from NHTSA Recall# V06 19V-021. Unfortunately our VIN number was not listed on the recall although our truck was having the same issue that was listed in the recall. I have contacted NHTSA and filed a safety complaint (Complaint# 11570103). Over the 2 years, we have had the drag link repaired twice which has cost us approximately $4700 in repair costs and tire replacement which could have been covered had our truck was listed under the recall. I have requested NHTSA to investigate and list our truck under the recall and is requesting refunds to the repairs I have already paid for. This request has been declined and that is not acceptable. Please add my vehicle under the recall so I can request a reimbursement. I want somebody to call me directly at [XXX] today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Our vehicle was not part of the safety recall V06/NHTSA 19V-21 recall based on VIN but have been experiencing same issues in the recall: Drag link separation can result in a loss of directional steering control. We have had several close calls of truck losing control. Vehicle currently in authorized dealership with the following diagnosis: Upon inspection, technician found the track bar to continuously back off, no known fix for this issue. Requesting our truck VIN [XXX] to be claimed under this recall. It is possible that other trucks that were manufactured from the same plant as ours could have been built with these defective parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) The contact is requesting that their vehicle be added to the safety recall in order for their truck to be repaired.
Where the traction bar mount is welded to the frame sheered off the frame while driving on the freeway causing me to lose steering control. Was not in an accident but I found that recall Safety Recall R46 / NHTSA 15V-541 for the two previous years was an issue. I have photos of the damaged traction control mount and will show where the separation was the same as the recall on 2013 and 2014 Rams.
At highway speed vehicle did not have issues until steering into a hard turn. Steering became very heavy and lost power steering intermittently. Same issue occurred at low speed during turns
My reimbursement for a recall I paid out of pocket was approved and a check was supposed to be sent to me, but has never been sent. I have called Mopar several times and they tell me they are sending the check to me but never do.
- Temple, TX, USA
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The vehicle slid out of gear with no keys or brake; children were in car and escaped injury but VERY unsafe Gear shift lever broke off steering column (separate incident)
The power steering pump bolts sheared off their mounts, causing a catastrophic and instant loss of my ability to steer and/or brake without great difficulty. While we were in a parking lot at the time, we had just crossed over a mountain pass, while hauling a 7200 lb travel trailer. Had it detached on a downhill, winding highway, this VERY easily would have been a fatal flaw.
I received a recall for 19v021000 I went an had the dealer fix the recall an they welding the jam nuts as a temporary fix now I-??m unable to have alignment la done so what am I supposed to do for alignment an for tire wear the fix is me spending 850 dollars for different control arms that should-??ve been fixed the first time. The dealer stated that it was a temporary repair until Chrysler came up with a solution but it-??s been three years an still no fix. Very unacceptable.
I was looking under my truck and noticed that I have a welded drag link, from my understanding this was supposed to be a temporary fix until a permanent remedy was available. This is supposed to be an adjustable drag link and I believe mine was welded out of adjustment and there is no way to adjust it now. The recall never was changed to replacement parts available they just welded them and went on. So now what the owners have to buy a complete replacement part to be able to adjust it?
The contact owns a 2015 Ram 2500. The contact stated that the vehicle was repaired under NHTSA campaign number: 19V021000 (steering) at the local dealer. After the recall repair was performed, the contact was unable to have the alignment or the tires removed from the vehicle due to the weld stated in the recall repair. The dealer was contacted and made aware of the failure. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.
Safety recall V06/NHTSA 19V-021. This recall was performed by a dealer with full explanation of what was being done. Their 'fix' as approved by you has removed serviceability of the steering system. Welding in place as a 'fix' is beyond acceptable! this basically has passed the responsibility to the owner and creates a greater safety issue of needing to other steering and readability issues! Dodge/fca engineers 'reinvented the wheel' by utilizing a jam-nut set-up that didn't work. They ultimately corrected the problem on the 2019 models by returning to the tried and true split tube with clamp design. I want my truck repaired correctly to a safe and usable condition in respect to their ultimate design correction standard. You guys are tasked with consumer safety; you need to have people making these decision fully understand what you accept from manufacturers!
TRANSMISSION NEVER SHIFTED CORRECTLY FROM THE FIRST DAY I BOUGHT THIS TRUCK NEW. DRAG LINK FEEL APART WHILE MAKING A LEFT TURN. THIS HAS BEEN REPLACED. THE TRANSMISSION HAS HAD A NEW TORQUE CONVERTER REPLACED BUT STILL NEVER SOLVED ALL THE PROBLEMS. NOW THE "F"[XXX] SOLENOID NEEDS REPLACEMENT SHIFTING INTO 4TH GEAR WHILE ON HIGHWAY AT 70 MPH. THIS HAPPENS VARIOUS TIMES. JUST AT THE HIGHER SPEEDS ABOVE 50 MPH. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
This vehicle has had the recall on the steering performed, and ever since they tac welded the drag nut, the alignment is extremely inaccurate which is also causing the steering wheel to be completely off. Due to now not being able to have a proper alignment done to factory specs because of this "temporary fix" I am now replacing front tires in a year of having the vehicle due to severe uneven tire wear on the front tires because of a "temporary fix" instead of just replacing the parts.
The contact owns a 2015 Ram 2500. The contact received notification of NHTSA campaign number: 19V021000 (steering). The vehicle was taken to autoworld Dodge Chrysler Jeep Ram (1370 auto center dr, petaluma, ca 94952) where the recall repair was completed. The contact stated that the vehicle was taken to a tire center for a front wheel alignment however, the technician was unable to perform the alignment because as a part of the recall repair, the drag link nut was welded to subframe. The vehicle was not repaired. A dealer was not notified of the failure. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 50,000.
The contact owns a 2015 Ram 2500. The contact received notification of NHTSA campaign number: 19V021000 (steering) and the vehicle was repaired at carl hogan Chrysler Dodge Jeep Ram (2335 us-45, columbus, ms 39705). The contact stated that the recall repair caused damage to the vehicle due to the welding of the nut to the adjustment sleeve which caused the front end to be out of alignment. The contact stated that the check engine warning light illuminated prior to the recall repair. The contact was informed that the diesel exhaust fluid pump was defective and needed to be replaced. The diesel exhaust fluid pump was not replaced. The vehicle was next taken to an independent mechanic to have the tires rotated and the alignment checked. The contact was informed that the alignment was off due to the welding performed on the vehicle and to have the vehicle taken back to the dealer. The dealer informed the contact that the vehicle was in alignment. The manufacturer was notified of the failure and acknowledged knowing of similar failures after the recall repair was performed. The failure mileage was approximately 62,000.
While driving on the interstate, going uphill under load, the fan shroud was sucked into the fan, breaking a fan blade off which punctured the radiator causing a loss of coolant and affecting engine power. This also could have lead to a failure of the engine accessory drive belt causing a loss of the power steering and brakes. This is the second occurrence of this failure on my truck, and I know of a number of other owners of Ram cummins trucks with the exact same failure. The possible loss of the power steering and brakes at highway speeds is a very dangerous safety issue.
The current "fix" for recall "19V-021" is unacceptable. The fix that Chrysler is currently using for this recall is to weld the jam nuts on the drag link. This fix is not a permanent solution and prevents the vehicle from having a proper steering alignment completed due to welding the nuts and preventing adjustments. The drag link on these vehicles needs to be replaced completely, not welded!
The contact owns a 2015 Ram 2500. The vehicle was taken to westgate Dodge Ram wake forest (10936 star rd, wake forest, nc 27587, (919) 809-6559) to be repaired per NHTSA campaign number: 19V021000 (steering) where the remedy was to weld the nut. The contact was concerned that the remedy was not the correct remedy for the recall due to welding two different metals together and burning the nut. The contact was also concerned that the remedy would stop the vehicle from having an alignment performed. The same dealer was called and informed the contact that the recall remedy was to weld the nut. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 76,000.
A recall notice, (#V06/NHTSA 19V-021) was issued 1/31/2019. I immediately contacted meador Chrysler Dodge Jeep that following week, and was told they had no timeframe for repair/replace of the defective and dangerous part. The following month, (March), I received another notice, contacted them, and I was placed on a list for the part to be ordered. Two more notices were received and I went directly to the dealerships service manager to find out how much longer I must drive a dangerous vehicle before they would be able to repair it and was told "we are not concerned with 2015 vehicles now, only the 2018 and 2017", and "don't call us, we will call you when we are ready for yours". I have noticed slack in the front of my truck and heard some popping, yet the dealership is exhibiting absolutely no concern for our safety and potential loss of lives should the steering become separated while travelling at highway speeds. Please help me to understand why the dealerships are so lackadaisical in their attitudes when loss of life is possible. Thank you.
I recently dropped my truck off for the V06 steering adjuster recall. It has now left my steering wheel unadjustable for future alignments. The nuts are welded solidly to the adjuster. Who is responsible for covering future alignments? I am now left with non serviceable steering componants that were subpar on Chrysler end.
A D V E R T I S E M E N T S
- Harker Heights, TX, USA