This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was at service station to get gas, and the nozzle clicks off no matter what speed I try, even though my tank shows being 1/2 full. Gas also runs out getting on my hand, the truck, and the ground. This is my first report of the problem, but it has occurred several times over the past two months. I had wondered if it could have been the nozzle malfunctioning, but I pulled up to the next pump and encountered the same issue. Had we been on a trip and unable to add fuel we could have been stranded. Had we been on an Interstate and got stuck in traffic for an extended time, we could suffer the consequence of running out of fuel. The result could be tragic had the overflowing gas found an ignition source. Finally, the presence and smell of gasoline on me and my clothing is irritating and disguising
Was making a slow 10-15mph right hand turn out of my neighborhood and the truck stalled. Power was still on, park brake came on while in motion. Had to shift back to park to restart. Once restarted, no caution or warning lights on the dash.
I bought my truck brand new with 500 miles on it Oct. 14th 21. I made it to around 70k when the truck would stutter and hesitate to drive. Took it to dealership and said No codes, nothing wrong after 2 days of "checking it". Brought it back at 76k and truck would hardly drive, but yet said they couldn't figure it out and sent me on my way. Was driving home at 85k and truck stalled going 75mph while on a 2 lane highway. The truck rolled to about 30 mph and completely died and locked up steering wheel and activated the E brake as I was almost safely off the road. After trying time and time again, I finally got the truck to start and off the road. Called dealership and was told they wouldn't tow it as it was out of warranty at this point. So I had no choice but to limp it to them 400 miles away. They let it sit over weekend and went to test drive it and drove as it would normally. Sent me back out with it, only for it to happen again at 99k and stall. Same process as before and had to lug it to them out of my pocket. They Finally agreed to replace fuel pump, but out of my pocket conviently since they sent it back numerous times and now out of any warranty. At 105k, I took it back to dealership with same issue as before and was told there was nothing to do and sent me on my way. At 111k it stalled on highway at night and almost caused a major crash as the E brake set it's self while traveling at 45mph in a construction zone. Limped to dealer yet again, and they replaced the EVAP cannister as part of their guessing game. Now today at 115.5k I have dropped it off again for same issue. Stalled while traveling 75 on Interstate and almost caused me to hit a pole as I only have so much room to get off the road before it shuts down. I have since called MOPAR themselves and have yet to hear more as the Dealership has not helped at all. This has ALL transpired over the course of 1 year with brand new 2021 Ram 1500 V6 Penstar. Please help.
On 8/18/22, I pulled out from a stop sign and as I was moving over to my desired traffic lane, my vehicle shut down, we heard one ding from the dash board, no warnings appeared. I was on a major roadway (north decatur ave at the 215 North Beltway) and was fortunate to be able to move to the far righthand lane. Since there was a sidewalk I wasn't able to get my vehicle out of the roadway. I notified the State Police, activate emergency flashers and we exited vehicle because traffic was traveling through the area at a pretty good speed (45 mph zone). Notified Ram roadside and requested tow to dealership. Attempted several times to restart truck, the starter would only spin but would not fire (sounded like no fuel but I had 1/2 a tank). State Trooper pulled in behind us and activate emergency lights to protect us. Called Ram Service writer who said it sounded like High Pressure Fuel Pump failure. Truck eventually towed to Chapman Ram on Boulder Highway, Las Vegas NV. We were lucky to pull off to right lane, could have been an accident for sure. On 8/20/22, Ram Service Writer messaged me that it was the High Pressure Fuel Pump. On 8/29/22 Service Writer notified me the metal shavings were in the fuel lines and injectors so parts were on order. This failure sounds very similar to the HPFP recall that Ram issued for earlier rams. We were lucky to get out of traffic and were very fortunate the State Trooper was able to stay behind us until we were towed.
- North Las Vegas, NV, USA
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On 8/13 while driving at low speed through a residential neighborhood my 2021 RAM 1500 suddenly display a warning message and switched from drive into park while the vehicle was still moving. Wheels and steering locked causing me to loose control of the vehicle while it proceeded to skip until it came to a stop in the middle of the road. Luckily I did not hit anything or anyone. Would not restart and had to have it towed to local RAM dealer (J-Star Anaheim CA). They diagnosed a failed fuel pump which resulted in metal in the fuel system, but could not explain why transmission went from drive to park while vehicle was moving. If this failure had occurred while driving at freeway speed the results would have been catastrophic. Vehicle is still at J-Star being repaired. I am fearful of using it even after the fuel system is fixed. Need a software fix that prevents the transmission from switching into park while vehicle is moving. Vehicle needs to allow the operator to maneuver to side of road in the event of a failure.
I made a right hand turn from a stop sign onto an active roadway when my truck-??s engine shut off. The truck rolled to a stop and the dial shifter automatically changed to park and engaged the e-brake. No warning lights were triggered in the dash. Research suggests this is an apparent problem with the 5.7l e-torque engine, however, no information is available from FCA/Ram
While driving at slower speeds, the truck unexpectedly stalled and emergency brake engaged. The car behind us had to slam on their brakes due to the unexpected stop. There were no prior warning lights, messages, or symptoms prior to the failure.
April 12, 2022 multiple warning lights ( check engine, electronic throttle, etc. ) appeared, screen warning to get to dealer to service. April 13, 2022 visited local dealer, earliest to service April 20, 2022. April 16, 2022 limp mode, restarted vehicle, restored normal operation with warning lights still showing. April 18, 2022, dealer serviced and stated fixed. April 19, 2022, warning lights and limp mode while driving on highway at 70 MPH. Managed to get to side of road in traffic, waited for break, turned around home. April 20, 2022 vehicle to dealer to repair. Still there as of April 28, 2022. "Star Case" opened. All diagnostics failed to locate problem, now trying various inspections / repairs per FCA technical. Dealer advises they have another similar vehicle ( 2021 Jeep Gladiator Eco Diesel ) with exact same situation so this is not one odd vehicle. Further extent of affected vehicles unknown. Safety issue due to vehicle going into limp mode with no warning, causing difficulty driving in traffic, especially at highway speeds, and risk of accident. Dealer and this owner note that all of this happened right after dealer completed recall for exhaust fluid software system. It appears likely that something done with this recall triggered these problems.
The start/stop system will turn frequently display an error stating the "auto start/stop system in not available" When coming to a traffic stop, the engine will turn off and will not restart for 2-3 minutes while sitting in traffic
While driving my truck at approximately 70MPH on the highway, the truck shut down. I was able to pull off the side of the road and dashboard showed the message of Electronic Throttle Control and the engine light turned on. This is the third report I have filed regarding this truck shutting down while driving and the 7th time this truck has randomly shut down on me since purchasing in July 2021. This has been on the dealership 2 separate times and is going in tomorrow for a third time for this issue, I no longer feel safe driving this truck and feel this incident should be address as soon as possible,
I was driving on the highway when all of sudden my truck shut down, I coasted to the emergency lane and was unable to restart my truck, I waiting about 10 minutes, restarted my truck and had to keep pumping the throttle to keep it running to get to my destination. I was able to have an OBD reader connected to my truck at a dealership and there were 3 codes stored all relating to fuel. This happened to me in twice in November of 2021 and again twice on January 7th of this year. I also received another code at the dealership on January 8th regarding another recall. These combined total of 4 shut downs have put me and my family in extreme danger, this brand new truck is unreliable and we are hesitant to drive it.
While driving to the highway out of my neighborhood my truck lost all power, I was able to pull over to the side, read the message, -??electronic throttle control-??, wait a few minutes and restart my truck and continue on my way, I had lost complete acceleration and my truck shut down, I had no throttle power, again later that night returning home my truck again shut down and showed the message -??electronic throttle control-??, again I was able to pull off the side of the highway, wait and attempt to restart which I was able to do after about 10 minutes, again I lost complete acceleration again I had no throttle power but was able to put on my emergency flashers and coast to the side of the road, this is the 4th time this has happened to us and the second time our new truck has been in the shop for this and other issues, our local dealership does not understand the severity and life threatening issues associated with this, we could have lost our lives has we not recognized the loss of power and safely coasted to the emergency lane.
My Ram truck with a Ecodiesel engine completely died and stalled. It would not restart. Luckily I was not on the interstate or highway. I was only in a parking lot, but had to have it pushed out of the driving lane and into a safe area. The truck is only 6 months old. After having the truck towed to the dealer, they notified me several days later that the fuel pump had gone out and likely damaged the entire diesel fuel system. This is one of the Bosch CP4 fuel/injector pumps that are currently on recall on HD Rams and under investigation by the NHTSA. There were no warning indicators or symptoms beforehand, it simply stalled and would not restart. The vehicle is available for inspection, but has not been inspected by the manufacturer, only the dealer at this point. The vehicle has been in the dealer repair shop for nearly a month now. Some of the parts needed for repair are on back order and the dealer cannot tell me how long it will take to get them in. The only good news at this point is that the dealer has said that it is under warranty. One key concern I have is that they are going to put the same Bosch CP4 pump back on. Considering, that by all the facts I can gather at this point, that CP4 pump is either defective or the wrong pump to use with U.S. diesel fuel, I don't feel good about the dealer putting the same pump back on the truck. Was hoping this could help with your agency's investigation, including looking at the 1/2 ton diesel Ram trucks that use the same pump as the Heavy Duty Ram trucks.
Gas mile sensor goes from 250miles to 60miles left in tank. It jumps up and down on the miles. It said I had 175 miles till tank to be empty. I was driving for 10 minute it drop to 10 miles and then car shut off. It had no gas. Transmission when driving it sometime doesn-??t change gear. Rpm goes up 6000 7000 driving 15-20 mph. It happen more often when going up a steep hill and going on a flat road the gear won-??t change
On two occasions vehicle has stalled after making a stop and then turning onto another roadway. First incident occurred at approximately 60 miles on odometer on 09/01/2021. Vehicle stopped as stop sign prior to making a right hand turn. When engaging the throttle after the stop, vehicle stalled partway into the turn, and the console indicator stated to place vehicle in park before starting. The emergency brake also engaged. As I was halfway into the turn, traffic was momentarily clear, however, other motorists were approaching. I had to place vehicle in park, release parking brake, and then shift back into drive. The second incident occurred with the odometer at approximately 1816 miles on 10/16/2021. Circumstances were identical with the exception of roadway was in residential area, therefore there was no oncoming traffic when vehicle stalled in intersection.
A D V E R T I S E M E N T S
- Kuttawa, KY, USA