This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My truck has had two leaks in the rear window area. I have owned it for 3 years it has 30000 miles on it. The vehicle is in otherwise perfect condition with no damage and no accidents. The first time it required the rear window to be replaced. This time it is uncertain where the leak is coming from. This could cause damage to the electronics as well as the rear airbags. It appears like these leaks are common and Ram is aware of them, but the have not recalled the defective components and provided a new design that does not leak.
The rear window leaks from the top whenever it rains or I wash the truck. The excessive leaking is causing water stains on the seats and the headliner and may cause mold and mildew creating a health issue. The dealer told me this is out of warranty and wants me to pay $174 to diagnose it. RAM Customer Service was also unwilling to do anything to take care of the problem. I don't need to diagnose it, I already know it leaks. Furthermore, they already know because two service memos have been sent to the dealers back in 2021. There was also a class action lawsuit filed for the issue in 2022. The memos acknowledge that RAM is very well aware of the defect, but because they refuse to issue a recall they don't deem it bad enough to take care of it. They also want me to pay for the full repair, why would I pay for the full repair of a known defect, inside or outside of the warranty? Unfortunately, or maybe fortunately, I am going to have to switch my brand loyalty after buying 3 $60,000 Mopar Vehicles from the same dealership. Seems to me, just taking care of the problem would be well worth that kind of customer loyalty. We'll see what the dealership decides.
Afraid of Potential "Black Mold" health exposure due to faulty construction/design/product allowing water to leak into the cab soaking and staining headliner, seats and rugs. The water is absorbed into the insulation and fabrics. Research has confirmed this issue has been reported for more than 15 years. 2020 Ram 1500 Bighorn. Had truck at dealer for issue. A few hundred mile out of warranty, and they would not repair without us paying out of pocket. We feel that Ram should cover this issue being so many of us Ram owners have the same issue
The drivers-side Sunvisor keeps falling down randomly and dangles in way of line of sight to the road. It will not stay up. The safety issue is while driving in heavy traffic in Houston, TX the visor fell down obstructing my view and I almost crashed trying to keep the Visor Up with one hand and avoiding cars changing lanes. I did take my truck to the dealer and they told me it would cost $180 just to look at and then they would tell how much it would cost to fix. I feel this should be a Safety Matter and corrected free of charge. I looked on the internet and it seems there are a lot of problems with this same issue. There were not any warning lights before or after the visor would obstruck my vision.
- Richmond, TX, USA
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I noticed the rear view window mouldings are cracked inside the cabin of my truck by the 3rd brake light. Everytime it rains or wash my vehicle it-??s leaking water inside the cabin onto the back seat. I called the local dealer ship (empire Chrysler jeep ram dodge) and set an appointment to get it fixed under warranty. They made me wait two months after the warranty expire to be seen. Now both corporate and the dealership won-??t cover the manufacture issue because my truck is out of the warranty. The rear view glass needs to be replaced in order to fix the issue. I do not have glass coverage, and I will not pay to get it replaced. I do not want mold growing inside the cave of my truck, making me and my family sick. I also had a case number with RAM customer care and they told me the same thing.
Back window leaks allowing water to seap in and build up mold/mildew under head liner. Dealer says this is a common problem with the ram and manufacturer won't cover after factory warranty. Manufacturer is aware of problem but won't recall or fix issue. Mold can cause a health risk if not detected early enough.
I was on my farm road and I had to back up a long distance. I was surprised to find out the truck is governed not to exceed 20 mph in reverse. While I know most people can-??t go in reverse that fast, I do, I can and it-??s frustrating knowing I can-??t. I look at this as a safety issue because what if I was in a threatening situation and had to back up quickly to get out of that place. So picture in your head someone it trying to do me harm on a single lane road and they have stopped in front of me to carjack me or something similar. I quickly put my car in reverse only to find my max speed is 20 mph. The carjackers car has no limit and they quickly catch me and run me off the road etc etc. I do not need to have that decision of how fast I go in reverse made for me. Is this a new government regulation or something by RAM? I would like an answer.
Dash will occasionally flash stop/start unavailable. Second incident yesterday happened while at a red light. Start/stop went unavailable and vehicle stalled and applied parking brake. Both incidents were while stop/start had been on and after releasing the brake. I see there is an open recall for this on the 2021 models. My vehicles build date is June 2020 seems and fall under the timeline for the 21 models but no recall for my vehicle
Right passenger visor fell off completely from the wire in the ceiling. Left driver side visor loose and is dangling from the wire from the ceiling. They are in place hooked on to the snap on part. Neither one can be used.
Rear backup camera works intermittently, can work or stop working at anytime. Difficult to hook up to a camper or back into a parking space, very dangerous when needed.
The contact's brother owned a 2020 Ram 1500 Rebel. The contact stated that the vehicle was previously driven parked and left unattended a few hours later, the vehicle spontaneously caught fire. The neighbors alerted the owner that the vehicle had caught fire. The fire department extinguished the fire and informed him the fire started in the engine compartment. A 2021 Mercedes Benz CLA 250 parked in front of the Ram caught fire as well. There were no reported injuries. A police report was filed. It was unknown if the air bags were deployed. The vehicle had burnt to the frame. The vehicle was still at the owner's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed me an adjuster would evaluate the vehicle damage. The failure mileage was approximately 72,000
Rear sliding glass window does not close using OPEN/CLOSE toggle switch (it will open but not close). Dodge technician that looked at it stated the the bottom seal of the rear window had come unglued and was not allowing the window to stay on it's track while closing. As a result, the entire rear glass window had to be replaced.
The dash on my truck is bubbling. I have searched the internet and there seems to be hundreds of complaints of this happening on the new body style Ram. It sounds like a manufacturing issue and I believe should be a recall. It is $3,500 to get the dash replaced and it seems to be happening to a lot of people.
Rear window leaking water into cab. Water flows behind seat, where electronics are present. Inspected by dealership and rear window needs replacement. Not covered under warranty and repair deferred due to significant cost.
Engine shuts down on stop. Normal. But sometimes when I take my foot off the pedal, the starter grinds unusually long and when the engine does restart the vehicle lunges forward. As my foot is instinctively on the accelerator, this sometimes could cause a rear end collision with another vehicle. This scenario has twice caused the engine light to come on. No related codes detected by dealer. The issue did present itself during a test drive with a dealer mechanic. He reset the codes to out the light. No code or solution suggested.
First intermittent ticking from engine.Then sudden loud exhaust noise at 15,000 miles. Hemi engine known to have rusted bolts/cracked manifolds in past. Recall?
I have a 2020 Ram Rebel. The back window has three leaks with the one in the center being the worst. It is ruining my back seat from the water coming in whenever it rains. It appears all three leaks are coming from the top of the window.
While driving down the interstate, the sunroof spontaneously shattered. I was not under a bridge or a tunnel so nothing fell onto the sunroof. It just shattered out of no where.
Water Leaking from rear window which will affect electronics and airbags. found cracks to window frame and wet interior. Contacted Ram 800 number and open case which was denied told would have to pay for myself. manufacture knows about faulty window's and continue to install which they want $1300. Buying a $60k truck you would think ram would step up and start fixing these. Just noticed after last rain.
A D V E R T I S E M E N T S
- Moosic, PA, USA