This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear window leaking, just like on all the 5th gen rams. Causing water to get into the cab, causing mold, mildew, rot and moisture on the windows. Please create a recall this is affecting almost every single 5th gen ram
My tailgate opened during a 20 mile drive, much of it on interstate, while I had golf club bags in travel cases in the pickup bed. One of the cases unknowingly fell out onto the road. Fortunately this road was near my home and low speed, 2 lane. Someone stopped and picked them up since they saw them in the road. I am uncertain if my son just didn't properly latch the tailgate or if it came open after being latched but my primary issue here is that there is no warning light in my truck to warn me if my tailgate is open. Had there been I would have pulled over to close and latch it.
The rear window frame cracked causing water to leak slowly in and damage the trucks radio frequency hub. This crack is a known issue in 2019-2021 Ram 1500. There is a bulletin out somewhere about it. And what I-??ve read is on an extended warranty called Backlite, which should be called window seal. I have seen this get covered and fixed because it is a known defect that the user did not cause. They covered the hub, which is required to start the truck and keep it running. That would be bad if it failed while driving. This crack needs to be covered. It won-??t let me upload a picture of the crack, but I have one and how much they want to charge me to fix it. I was going to attach those.
I have a 2020 Ram1500 Laramie and the vehicle has developed a water leak. The leak is coming from rear window, window seal, or related components. The result is that the headliner has water stains on the rear passenger and driver side. Continued water leaks have the potential to cause interior mold or electrical problems.
While trying to accelerate from a stop, the vehicle electrical system turned off the vehicle and turned back on. When turning back on, it flashed through a series of error messages. One time was while in stop and go traffic and I was able to coast onto the shoulder and restart the vehicle. A second incident was in the middle of a busy intersection. Having had this shut down before, I was able to quickly turn on my hazards and restart the truck to then clear the intersection safely. I have personally had Dodge look at the vehicle under my ownership (bought it used from a dealer). In speaking with the service advisor, he mentioned it had 13 error codes reported on the DTC from loss of communication with PCM. There were no warning signs prior to the two events I have experienced. I have scheduled to take it back to the dealership for examination. The first event I experienced was on 11/25/2023 with about 35,450 miles. The second event was on 12/15/23 with 36,100 miles. I am aware of the recall on this vehicle but the shortage of parts has not allowed Dodge to service it for the recall yet.
- Fairfield, CA, USA
Search CarComplaints.com for these popular complaint phrases...
The bolts holding the muffler to the exhaust pipe sheered off. After speaking with multiple dealers it is a known problem using a smaller bolt in the new body model Ram 1500 DT. The smaller bolt can-??t handle the heating/cooling and eventually snaps. But this generally occurs just outside of warranty time. With the undersized bolts used by the manufacturer this causes the exhaust pipe to hang freely and risks the potential to cause injury or death with parts falling. There are many cases like this at dealers across the country and more to come. This body model is just coming up on 3-4 years so more trucks are starting to come in with this issue.
The rear window, window seal, or related components have failed and allow water to intrude into the cabin of my vehicle near the back. This water gets the headliner wet and drips down the interior of the rear window, down the rear of the passenger compartment. This water intrusion occurs with very, very light moisture on the vehicle, such as early mornings with morning dew, light rain, or watching the vehicle. The near-daily (due to dew) intrusion of water into the cabin of my vehicle raises safety concerns of mold & mildew in the passenger compartment. My rear window backlite frame is visibly cracked on the interior, matching the symptom pictured in TSB [XXX]. My vehicle has a manufacturer date within the dates noted in the TSB. My vehicle also includes a power sliding window as noted in the TSB. I've been to two dealerships and they both told me they see this problem in RAM trucks "all the time". Both dealers refused to perform a warranty repair under the extended warranty noted in the TSB (150,000 miles) because my VIN is not associated with the TSB in FCA's system even though my vehicle appears to be described as a vehicle affected. I've attached 2 photos to my report. One photo showing the crack as noted in TSB [XXX]. One photo showing the actual crack in my backlite frame. This appears to be a very prevalent issue with a lot of online discussion from many other affected RAM owners. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My truck has had two leaks in the rear window area. I have owned it for 3 years it has 30000 miles on it. The vehicle is in otherwise perfect condition with no damage and no accidents. The first time it required the rear window to be replaced. This time it is uncertain where the leak is coming from. This could cause damage to the electronics as well as the rear airbags. It appears like these leaks are common and Ram is aware of them, but the have not recalled the defective components and provided a new design that does not leak.
The rear window leaks from the top whenever it rains or I wash the truck. The excessive leaking is causing water stains on the seats and the headliner and may cause mold and mildew creating a health issue. The dealer told me this is out of warranty and wants me to pay $174 to diagnose it. RAM Customer Service was also unwilling to do anything to take care of the problem. I don't need to diagnose it, I already know it leaks. Furthermore, they already know because two service memos have been sent to the dealers back in 2021. There was also a class action lawsuit filed for the issue in 2022. The memos acknowledge that RAM is very well aware of the defect, but because they refuse to issue a recall they don't deem it bad enough to take care of it. They also want me to pay for the full repair, why would I pay for the full repair of a known defect, inside or outside of the warranty? Unfortunately, or maybe fortunately, I am going to have to switch my brand loyalty after buying 3 $60,000 Mopar Vehicles from the same dealership. Seems to me, just taking care of the problem would be well worth that kind of customer loyalty. We'll see what the dealership decides.
Afraid of Potential "Black Mold" health exposure due to faulty construction/design/product allowing water to leak into the cab soaking and staining headliner, seats and rugs. The water is absorbed into the insulation and fabrics. Research has confirmed this issue has been reported for more than 15 years. 2020 Ram 1500 Bighorn. Had truck at dealer for issue. A few hundred mile out of warranty, and they would not repair without us paying out of pocket. We feel that Ram should cover this issue being so many of us Ram owners have the same issue
The drivers-side Sunvisor keeps falling down randomly and dangles in way of line of sight to the road. It will not stay up. The safety issue is while driving in heavy traffic in Houston, TX the visor fell down obstructing my view and I almost crashed trying to keep the Visor Up with one hand and avoiding cars changing lanes. I did take my truck to the dealer and they told me it would cost $180 just to look at and then they would tell how much it would cost to fix. I feel this should be a Safety Matter and corrected free of charge. I looked on the internet and it seems there are a lot of problems with this same issue. There were not any warning lights before or after the visor would obstruck my vision.
I noticed the rear view window mouldings are cracked inside the cabin of my truck by the 3rd brake light. Everytime it rains or wash my vehicle it-??s leaking water inside the cabin onto the back seat. I called the local dealer ship (empire Chrysler jeep ram dodge) and set an appointment to get it fixed under warranty. They made me wait two months after the warranty expire to be seen. Now both corporate and the dealership won-??t cover the manufacture issue because my truck is out of the warranty. The rear view glass needs to be replaced in order to fix the issue. I do not have glass coverage, and I will not pay to get it replaced. I do not want mold growing inside the cave of my truck, making me and my family sick. I also had a case number with RAM customer care and they told me the same thing.
Back window leaks allowing water to seap in and build up mold/mildew under head liner. Dealer says this is a common problem with the ram and manufacturer won't cover after factory warranty. Manufacturer is aware of problem but won't recall or fix issue. Mold can cause a health risk if not detected early enough.
I was on my farm road and I had to back up a long distance. I was surprised to find out the truck is governed not to exceed 20 mph in reverse. While I know most people can-??t go in reverse that fast, I do, I can and it-??s frustrating knowing I can-??t. I look at this as a safety issue because what if I was in a threatening situation and had to back up quickly to get out of that place. So picture in your head someone it trying to do me harm on a single lane road and they have stopped in front of me to carjack me or something similar. I quickly put my car in reverse only to find my max speed is 20 mph. The carjackers car has no limit and they quickly catch me and run me off the road etc etc. I do not need to have that decision of how fast I go in reverse made for me. Is this a new government regulation or something by RAM? I would like an answer.
Dash will occasionally flash stop/start unavailable. Second incident yesterday happened while at a red light. Start/stop went unavailable and vehicle stalled and applied parking brake. Both incidents were while stop/start had been on and after releasing the brake. I see there is an open recall for this on the 2021 models. My vehicles build date is June 2020 seems and fall under the timeline for the 21 models but no recall for my vehicle
Right passenger visor fell off completely from the wire in the ceiling. Left driver side visor loose and is dangling from the wire from the ceiling. They are in place hooked on to the snap on part. Neither one can be used.
Rear backup camera works intermittently, can work or stop working at anytime. Difficult to hook up to a camper or back into a parking space, very dangerous when needed.
The contact's brother owned a 2020 Ram 1500 Rebel. The contact stated that the vehicle was previously driven parked and left unattended a few hours later, the vehicle spontaneously caught fire. The neighbors alerted the owner that the vehicle had caught fire. The fire department extinguished the fire and informed him the fire started in the engine compartment. A 2021 Mercedes Benz CLA 250 parked in front of the Ram caught fire as well. There were no reported injuries. A police report was filed. It was unknown if the air bags were deployed. The vehicle had burnt to the frame. The vehicle was still at the owner's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed me an adjuster would evaluate the vehicle damage. The failure mileage was approximately 72,000
A D V E R T I S E M E N T S
- Schuylkill Haven, PA, USA