This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2019 Ram 1500 and the instrument cluster has stopped illuminating. I conducted internet research and learned there is a pending recall for 1... yes 1 Ram truck in the us with this issue. Eureka, I think I've located it! I called the recall phone number for fca and explained the situation. The call taker was unable to comprehend the issue and repeatedly told me I could not speak with a manager. The call taker hung up on me. I called back and spoke to a different representative and she would not allow me to speak to a manager either. This issue is associated with NHTSA campaign number 19V556000. I need this recall to be issued quickly so it can be fixed. According to various sites, the owner (I assume me) will be notified in early September. Maybe we can just take care of this now. I am concerned with the instrument cluster issue since it is the display center for my odometer, and all other warning systems on the vehicle. I have previously taken my vehicle to the dealership for periodic illuminated check engine lights. The first time I was told that the truck had no record of the check engine light ever being illuminated. I took it back after more illuminations kept continuing. The dealership kept the truck for a week and were finally able to troubleshoot the issue. I have also had issues with my rather large radio screen failing to turn on and / or work. Additionally, the brakes squeal like crazy. The dealership was unable to fix this issue and said it was just brake dust. The vehicle had only 2,000 or so miles on it at the time. I believe my truck only has about 3,200 miles on it right now, but I cannot really tell because I cant' see the odometer. I have read various complaints on this site regarding this model and many of them apply to me as well.
When backing out of the driveway without any obstructions the brake assistance will engage. This has caused injury with heads hitting the ceiling and whiplash. Fca/Ram says this is functioning as designed but as designed this should have prevented an accident but did not. This is a concern as it can cause injury to many by engaging when there is no obstruction or anything to cause it to engage. The dealership has informed me that fca is aware of the issue but no resolution for this. I am tired of not being able to use a safety feature due to it causing injury and not avoiding an accident. My vehicle has been at the dealer several times for this and one time they made it worse. The last time they sent me home with a similar truck and that one did not do it each time like mine. So there is a variance in the code from one truck to another that is not consistent and causes more harm than it would prevent. I look forward to a resolution by fca as there are many complaint videos online about how this engages for grass or other things that are not an immediate danger. It also has done this when it was raining on a flat surface. This feature needs more testing and an update soon to be called a safety feature of the 2019 Ram brand. A link to the videos can be shared and was emailed to the NHTSA.webmaster@dot.gov address. They are to large to load on this site due to the time length to capture all details of the incidents. The videos are both of the newer Ram and mine. The difference is mine has the smaller screen in the video. It is an ongoing issue with a start date about 2 months after I purchased the vehicle and after the dealer "flashed" the programming due to a recall.
The contact owns a 2019 Ram 1500. The contact took the vehicle to pogue Chrysler (2252 West everly brothers boulevard, powderly, ky 42367, (270)-641-0400) to have the front brake pads replaced. The contact stated that the rear brakes failed when reversing the vehicle and caused the vehicle to jerk violently. The dealer inspected the vehicle and was unable to locate a failure code. The dealer test drove the vehicle with the contact and was able to recreate the rear brake jerking failure; however, the dealer stated that the jerking was normal. The manufacturer was not contacted. The vehicle was not repaired. The approximate failure mileage was 2,000.
2019 Ram 1500 censer issue, breaks will engage while in drive indicating parking censer front or back that object is to close with nothing there. This has happened multiple times when stopped at a stop light all traffic starts to move truck brake will engage not allowing truck to move forward. We have to disengage the censer to be able to move. Close to accident with other truck coming to intersection and light being green. I could not move because break would not disengage. We have to turn off both parking assistant censers to be able to move. After third incident we have left the parking censers off. Called dealership was told to clean censer that possible larger debris may be cause, also washed truck but issue continued. Taking for service next week with dealership.
I opened the door on my 2019 Ram and I was the under the impression that these trucks were lock the brakes if in drive and the door is opened. It did not stop and ran into a pole causing $550 worth of damage to the front bumper. This truck is supposed to be equipped with front and rear sensors to apply the brakes and it didn't work going forward, but does work in reverse.
- Frankfort, IL, USA
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The contact owns a 2019 Ram 1500. The contact stated that the brakes failed on three occasions. The brake pedal would either become really soft or it would travel to the floorboard when depressed. The failures occurred without warning. The vehicle was driven to butrness Chrysler Dodge Jeep Ram (1421 w main St, whitewater, wi 53190, (262) 473-6060) to be diagnosed, but the failures could not be replicated. The service manager stated that new brake master cylinders may need to be installed. The vehicle was not repaired. The manufacturer was made aware of the failures and provided a case number. The failure mileage was 2,100.
The contact owns a 2019 Ram 1500. The contact received notification of NHTSA campaign numbers: 19V067000 (service brakes, hydraulic) and 19V407000 (air bags, seat belts). The contact called atlantic Dodge Chrysler Jeep at 888-909-4754 (located at 2330 us highway 1 S, saint augustine, fl 32086) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Engine was started on the vehicle. Vehicle was put into gear with the brake pressed firmly down. The vehicle started moving even while brake was pressed very firmly in. Brake pedal was engaged as far as it could be, but the truck continued to pick up speed until it collided into another parked vehicle. The brakes were not working at all. It caused a crash which caused damage to both vehicles, mine being a bent up bumper on a 2 week old truck.
Vehicle was pruchased from waldorf Dodge (06/12/20190 with two (2) open recalls, V07 & V71. As the customer, I found out about the recalls on my own (including one that had been known of since Feb 2019) and had to contact the dealership (who ignored the warning about the recalls during the sale and failed to tell me, the customer) to fix this issue.
The contact owns a 2019 Ram 1500. The contact received a U-connect system notification for NHTSA campaign numbers: 19V020000 (steering), 19V407000 (air bags and seat belts), and 19V067000 (service brakes, hydraulic). Performance Dodge Ram (555 mantua pike, woodbury, NJ 08096, (856) 848-5008) was contacted and stated that they would follow-up with a response. The contact did not receive a response and was unable to schedule a diagnostic appointment. The manufacturer was contacted to address part availability. The contact had not experienced a failure. VIN tool confirms parts not available.
April 30,2019 my wife was in our yard and made a sharp right turn into driveway put on brakes truck didn't stop applied brakes harder truck accelerated brakes didn't stop truck and park-assist didn't stop truck. Truck went through steps then hit house knocking house off foundation. Air bag didn't deplore.
The contact owns a 2019 Ram 1500. The contact received a recall notice regarding NHTSA campaign number: 19V067000 (service brakes, hydraulic). While driving 10 mph, the brake pedal separated and failed to stop the vehicle. The emergency brake was engaged to bring the vehicle to a complete stop. The vehicle was taken to hoblit Ram truck center (1990 hays ln, woodland, ca 95776, (530) 662-4667) where the recall repair was being performed. The dealer stated that the pedal separated again during the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 6,000.
Since purchase my 2019 Ram truck has lots of issues with the 12 inch screen. It controls everything on the truck. The screen goes blank all the time and you are not able to control any thing on the truck, steps, air condition, heat etc.... when the screen acts up the auto retractable running boards stay out until around 15 mph. Also the ac and heat will automatically come on and you cant shut if off, no controls will work. I have 27 videos of my truck not working right and all dealer says is sorry we cant duplicate. The steering is also always off. The steering wheel gets off to the left then goes off to the right. Dealer states it takes 500 miles for it to auto align it self to re learn center. Feel free to call [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2019 Ram 1500. The contact received recall notifications for NHTSA campaign numbers: 19V020000 (steering) and 19V067000 (service brakes, hydraulic). Apple Chrysler Dodge Jeep Ram of hanover (200 eisenhower dr, hanover, pa 17331, 717-637-1101) was unable to schedule an appointment within a reasonable time frame due to the part being on a nation-wide backorder. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Ram 1500. The contact received a second recall notice for NHTSA campaign number: 19V067000 (service brakes, hydraulic). Ron carter Chrysler Jeep Dodge Ram of league city (3535 gulf fwy, dickinson, tx 77539, 281-488-4060) indicated that the part was not available. The dealer also indicated that more than 100 consumers were on a waiting list and they were receiving two parts per month from the manufacturer. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
I took my truck into the dealership for problems with the fuel economy being severely below the epa rating. While at the dealership, I found out that the dealership sold me a brand new truck with two open recalls that were unrepaired. I believe this is illegal.
02/05/19: Brake recall (* source: www.mopar.com) 'an adjustable brake pedal assembly that allows the brake pedal adjustment to over travel could cause the brake pedal to become separated from the pedal assembly. If the brake pedal separates from the adjustable pedal assembly, the driver may be unable to use the brake pedal to apply the service brakes, which can cause vehicle crash without prior warning.' I've called three local dealerships and all have expressed that there are no parts available at this time from fca as of today (02/23/19). This doesn't seem acceptable as this recall was issued nearly three weeks ago.
Since purchasing new, my 2019 Ram 1500 (new body) has been pulling to the right when braking on the highway. Its not the crown of the road since the same model loaner truck did not pull. I have driven it for 5600 miles and it pulls to the right when braking on the highway. Dealers and fca are not willing to help duplicate or diagnose. They believe there is no problem. I am concerned that this vehicle my not be safe and operating as designed
A noticeable high pitched sound of the brake being worn down was coming from the front brakes. New brake pads were installed incorrectly or were manufactured incorrectly. Caused front brake pads to wear down under 2000 miles. Dealership installed new front pads had and filed the routers. Unclear as to why this happened.
A D V E R T I S E M E N T S
- Encinitas, CA, USA