This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have been having issues with my EGR, Dealership states there is a leak and ordered parts for repair that will cost me $2000 in repairs when parts come in. The engine light comes on almost every month and I loose power until I take it back into the dealership and they clear the code and state that they are still waiting on the parts to repair, Ordered parts should be delivered in October 2024. I have checked and this has been a recalled part previously and apparently repaired before I purchased the truck. My concern is with the loss of power when the engine light comes on and has been diagnosed that this is due to the EGR leak that it could cause an accident.
My EGR has failed. There was a recall for the exact part in 2020 and a new EGR was installed in April of 2020 required by the recall. My new EGR now has a fatigue crack in it and the new part needs to be replaced. When I inquired about a replacement, I was told that a replacement would have to be covered by me and not the dealership or Stallantis. I respectfully disagree. Why replace a part under suspicion of failure and potential hazard and still have the same problem with the new part. I would argue that the problem remains and it needs to be corrected.
The uconnect/multimedia system sporadically and unpredictably goes haywire while driving; changing vehicle settings, making noises, and rapidly switching screens or even dialing 911! This is distraction and a nuisance while driving which takes a drivers attention from where it should be. Please investigate as I've heard it is a widespread problem with the 4C NAV system.
I choose "other" because you don't have their uconnect system listed as an option. I few years ago the radio began channel channels randomly every once in a while. This would usually stop once the vehicle was shut off and then restarted. It was so infrequent that it wasn't that big a deal. Then it started happening more frequently and I went online to the Ram forums and found that tons of people were reporting the same issue. I found out from these forums that the touch screen was delaminating. Sure enough, I could see that on my screen at the top. I had seen it before but I just thought it was a cosmetic flaw and I didn't connect it to the random radio changing. That delamination is now half way down my screen. If it was just the radio changing channels I wouldn't be contacting you. However, during the past 2 weeks the uconnect system is randomly showing my back up camera, turning my heated seats on, and randomly calling people listed in my phone contacts. More troubling is that it has called 911 on five different occasions. I have been able to cancel 2 of them, but the other 3 would not cancel even when I hit the cancel button on the screen. This is the safety issue.....my attention is being taken away from driving and trying to stop 911 calls from being randomly made. I have found no option to disable the uconnect system so I have to deal with this every time I am driving now. The vehicle has less than 50,000 miles on it. If this was a unique situation I would accept that I am out of warranty and need to fix this myself, but this is not unique. This exact same problem is happening on a ton of Ram vehicles and the manufacturer needs to step up and fix a flaw in this component. I have been in touch with Chrysler for the past week and they told me they will reach out to me on May 14th and let me know what they can do. I believe your agency should step in and require a recall for all affected owners.
- Kent, OH, USA
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Why? since 2022 have I been getting Safety recall notices concerning the HPFP (high pressure fuel pump) on my Ram truck and the dealer says there are no parts available to do the repairs. I have been to 3 dealers since 2022 and all three say the same thing, FCA/Stellantis/Dodge doesn't have the parts. The most recent recall came on [XXX]. Recall notice [XXX] I called Douglas Jeep Dodge Ram in Venice, Florida and was told they can't help me. As of now the Truck has no issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I filed previously. The truck just lost power, I was on highway fastin fast lane. Lost power had to cross 3 lanes of high speed traffic. Dangerous. The tone wheel broke. I had to get towed to repair shop 3/8/23, mileage 38171. No parts available till 4/21/23. No rental car? Stranded. NHTSA issued recall. I tried several times to get reimbursed for repairs $1,168.90. I just get the run around. It still needs software update. Then there is an outstanding recall X46, no repair options. Nothing available. I don-??t trust Dodge.
Started experiencing a misfire shaking on my ram 1500, took it to the shop for a cylinder 5 misfire, the truck has 67, xxx miles, they're saying it was cylinder 5 lifter failure, apparently also camshaft. From what I've read online this is a reoccurring problem, why would someone want to pay 30k+ for a truck or car that won't last more than 70k miles... now the dealership says they don't know how much money its gonna cost and the camshaft is back ordered..
The rear window is defective from the manufacturer. My vehicle is taking in water from a faulty design where the window drain does work and pushes water back into the vehicle. I have young kids and there is mold everywhere. The MOPAR agent admitted the window is defective but only some of the VINs were offered a free replacement. Clearly, they didn't identify all vehicles because there are numerous complaints on forums and on NHTSA website. Please do the right thing and issue a recall and give your loyal customers their money back for your faulty design. In addition, there is no ETA on the replacement glass which means that this is a widespread issue and MOPAR can't manufacture enough replacement rear windows.
My truck is equipped with the UConnect 4C/4C Navigation system which is malfunctioning. This is a problem that other car owners are having as well. This system is having "ghost touch" issues. The radio will scroll through the channels, change automatically to satellite radio. This is not a safety concern, however when the heat/defrost goes out, changes over to a/c then this can be a concern, which is what my system will do. It will also black completely out. There are no warning lights, battery in the truck has been replaced, did not fix the problem. A factory reset has been done, did not fix the problem. I contacted UConnect, they advised me to take to the dealer for it to be diagnosed. I called the dealer; they want $175 per hour to diagnose. Neither are taking responsibility for this problem, and it is my problem that this product is defective. I will not accept that. This is a safety concern due to the fact that this component controls so many features.
my ram 2018 u connect radio changes stations on it own, heater starts and stops on it own it makes telephone calls on its own screen goes black can't see screen on its own gps will go black and turn off on its own very scary and unsafe almost caused me to have several accidents while using gps system. unsafe using u connect radio!!!!
The led screen is delaminating. This has caused fantom touching. The truck will constantly start stop and change settings. This causes the GPS to go haywire, radio to change stations and volume, heating and cooling will go up and down, and it will initiate phone calls and emergency services. These are inconvenient when the truck is at rest, but I nearly got into a wreck due to the GPS screen zooming in and out while the truck called emergency services. This IS a safety issue.
I rear ended another car and my truck was totaled. The air bags never deployed and I-??ve never had an air bag light come on showing there was an issue. The vehicle was safety checked from the dealer when I bought it but they told me to call Dodge (or whomever owns it). I called them and they said someone would call me in 4 days, well here it is on day 6 and no call.
The auto park disabled will come on. Other lights will flash and eventually the truck powers off. It is going to cause someone to be killed. Other ram and jeep owners have experienced the same and dealers can't seem to figure out the problem
This safety issue deals with the touch screen radio. The laminate or glue appears to have oozing on the inside of the touch screen. This oozing has caused the touchscreen to have a mind of its own and begin calling people, turning cameras on, adjust vehicle settings included in the uconnect package. The touchscreen cant be shut off and continues to make changes as your driving. Today the vehicle began calling telephone numbers and hanging up, switching between radio, backup camera, telephone etc etc etc. As i continually attempted to stop the chaos I nearly had a headon collision. This is a well known issue with this touch screen and Im shocked that nothing has been done to force a recall or correction from RAM. This has been an ongoing issue. It use to just change the channel on the radio. Now its turned into a more serious issue where someone can be killed. I would like to turn the unit off but it cant be shut down.
The Uconnect system which controls almost every electrical aspect of my truck is malfunctioning. There seems to be an issue with the screen and it goes into a "ghost method" and the screen will start changing without being touched. This screen controls safety features, cameras, navigation, etc. i have seen several forums where ram owners are complaining about this and this needs to be a Recall!
1)Cabin pressure vents and third brake light leaked water into cab 2)Mold and mildew grew and spread through the entire interior of the vehicle. 3/4)Problem has been confirmed by dealer using a third party vendor- LeakPro 5)No. I didn't notice this until the mold and mildew grew and covered everything. Foul odor is still present along with mold and mildew under rear seat.
My uconnect infotainment unit is experiencing -??ghost touching-??. As I am driving at first the radio stations would change by themselves. They would go from xm to fm and etc. then my clock wouldn-??t allow me to set the time. Now recently, as I-??m driving, the unit is dialing numbers, reading text messages. It-??s calling sos. The. My back up camera is on as I-??m driving forward. Air conditioner going from high to low. I brought it into dodge and they told me it needs a new unit. I called ram and they said to bring it in to dodge and leave it there. They won-??t let me. Ram told me to get a loaner but the dealership says they don-??t have any. Ram also told me to get a rental but I don-??t want to lay out $550-700 for a rental when I have no idea how long it will take for the part to come in. My truck is completely unable to be driven. I have had it parked with now car since August 1 when I came back from diagnostic. I am concerned that they will putting the same exact unit in there and it will happen again. I am clearly out of warranty. So as of right now I have no car, I have no idea when the part will be in and I do not the same exact unit put in the truck. It-??s obviously a know issue but putting back the same unit is not going to fix the problem. They need to upgrade the entire unit like they put in the 2020s.
A D V E R T I S E M E N T S
- Battle Creek, MI, USA