This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The screen housing the backup camera, calls and all components is malfunctioning on its own, the screen will change to backup camera on its on while the vehicle is in motion. It places calls without the phone being attached, calls to sos system out of its own Accord, the screen appears to be separated from the rear and to have some sort of loose liquid inside, although it has not been exposed to any. I discussed with the dealer and they have had several complaints. The back up camera going on by itself has already startled me a number of times and I fear will cause me have and accident as I cannot control it and it gives you the impression of being dizzy, alter your perception a lot. It is bound to cause an accident.
Rear view camera, screen goes blue, or blk or with colored lines and you cant see anything. It does while driving, park & reverse. They have replaced the camera 4 times and still doing it the truck was new & have only had for 2 1/2 years.
On Thursday July 16, 2020. While changing the rear right flat tire. I removed the flat tire and attempting to lower the spare tire down. The jack broke in half causing the truck to land on the rotor. It was a blessing that I was using the wrong end of the bar that lower the tire. This delayed me from getting the spare. If I had used the correct end of the bar I would been under the vehicle getting the tire off of the cable. The right tail pipe landed on the curb of the parking stall. (you lower the tire from the right side of the bumper so that is where I would have been). I called Dodge customer servicei and informed them of the incident. I was instructed by customer service to go to the hanford Chrysler Dodge Jeep Ram dealer so I can get another jack. (this was the first time that the jack had been used since I purchased the vehicle). Once I arrived at the dealer I was directed to the parts department. I was informed by the parts manager who contacted Dodge headquarters that this was under review. I could not get a jack. Also if I did get a jack it would be the same style jack that I almost lost my life from. I informed him I was not comfortable with the same style jack. I wanted to upgrade. He stated he had to wait on your company for approval. I am very disappointed in with the company that a severe safety issue as this one, that almost cause me my life have yet to respond. It would be best to inform their customer to insure to take the spare tire off first before jacking up the vehicle.
- Lemoore, CA, USA
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I want to report a safety concern. The concern is already aware by the manufacturer but I want to address the potential risk it put our family in. The recall is known as the vb! or NHTSA # 19V-757. We bought this truck to have a nice and reliable car to Transport our 1 year old child in. Our last 2012 Jeep Grand Cherokee left us stranded in the middle of the rode with our kid due to the computer telling all injectors to stay open and resulting in the motor hydro-locking itself. We took out financing to purchase and the great 2018 ecodiesel Dodge Ram. Just 2 months into owning this my wife lost all power going down the freeway. She reported mass amount of smoke coming from the hood and thank god she managed to merge over all lanes and to the best of her ability with no power got the truck off the highway by about 5 feet and then quickly turned off the motor and distanced her self from the truck. She called me in complete panic. This story would be much different if our child was strapped into the car seat on this particular drive. Since this occurrence the truck has been parked in over flow at my local dealership and continues to sit until Fiat discovers a correct repair to the cracking egr. I warn you to all your family members that you haul down the road in your ecodiesel. This is a real concern! dealership has confirmed this was a result of the VB1 recall. Their was no exterior damage to the truck as the motor was quickly shot off. The intake manifold needs to be replaced, and a new turbo is also needed. I am no sure of what other internal engine components are needed replacement.
I entered my vehicle 2018ram1500 this morning after it had being stored inside my garage overnight. I sat down, pressed the brake and was about to start it when I noticed the shifter dial was on 'R' and began beeping continuously. I used the ignition button to switch from 'off' "acc" to 'start' and back/forth and pressing on the brake until I was able to shift the transmission to 'P'. once in 'P' I pressed the brake and then started the truck. When I proceeded to move on reverse out of my garage, it began beeping continuously and flashing two messages on the display, "service shifter" followed by "service transmission shut off engine to engage park" then my radio blackout. I could still hear music and was able to control it but there was no display.
I bought my 2018 Ram 1500 express crew cab 4X4 a year and 2 months ago. In about a month after purchase I got a star-shaped crack on my windshield. In a few days I slightly hit the windshield with a wiper to remove a snow from it. And that star-shaped crack suddenly went all way through the windshield, from side to side. I replaced the windshield with the oem mopar one, identical to the factory one. A few days ago I was driving through a little town where I work, maintaining the speed of 30 mph due to the limit. Suddenly I heard something (very far from significantly heavy) hit my windshield. I've got a 3-4 inch crack from the bottom right edge (passenger side). I contacted the manufacturer, and it's representative told me to go to the authorized dealer for inspection. The service manager at the dealership showed me there is a tiny, needle tip size rock chip, about a couple inches from the edge on the crack. He said, there's no issue with anything about the windshield itself and stated that I have to replace it on my own. I called back the manufacturer and got the response there's nothing they can do for me in such a case. But as a part of the common sense: If the windshield gets cracked so easily, from the consumer's standpoint there's an obvious manufacturing defect and significant deviation from the defined quality and safety standards.
The egr unit in my truck is cracked. My Dodge dealer states that there is a backorder on the parts and additionally I think they don't have a remedy and are calling that a "backorder". the coolant vapor that enters my truck is causing headaches and I am concerned my truck may catch on fire due to the documented facts regarding cracked egr units. The coolant vapor enters the truck cab while moving or parked and with and without the heater fan being activated.
The back up camera goes out and black outs at times. Sometimes it looks like a old tv with wavy lines. The drivers window controller, you have the ability to use auto down and auto up. At times, you must hold up on the window switch to make the window go up. The headlights come on when you enter a dark garage and when you pull out they stay on. My vehicle does not have daytime running lights. The headlights will come on during morning with full sunshine. Sometimes there is a very loud knocking coming from the motor. Sounds love like a bad valve.
I own a 2018 ecodiesel and when my truck went in for an oil change they did an update called aem or V08 emissions update. After the update my truck no longer accelerates from a stop. It crawls at under 10mph extremely slow aprox. 90 seconds until the vehicle accelerates. This is extremely dangerous I have been in 3 near accidents due to a lack of acceleration. In addition to the lack of acceleration I now get much lower gas mileage. Prior to the update I was getting 27 mpg, now the best I have gotten was 19mpg. I feel this should be against the law, to purchase a vehicle that get good gas mileage and drives they way it did when I test drove it, which is the reason why I purchased it. Only for them to completely change my vehicle after the purchase without my permission is to me a bait and switch.
Radio in vehicle freezes/locks up preventing use of the radio volume, climate controls and back up camera. Screen either locks up or turns blue while backing up, preventing utilization of the back up camera. This issue happens while the vehicle is stationary or in movement.
When my truck ran out of gas in the middle of the freeway off ramp we were unable to push it to the side of the road because the brakes were locked. I had at least five gentlemen offer to help me push it out from blocking the off ramp but we could not because of the locked up brakes. I sat there for 45 minutes being cursed at and honked at because Chrysler stupidly thought it is a good idea to have the brakes lock whenever the engine stalls. I called the dealer and they said yes it does that on purpose but agreed it probably a bad feature. This could have been much more dangerous had it stalled on a blind curve or the middle of the freeway. Horrible, horrible idea and very unsafe!
My U-connect screen is being taken over with weather alerts so often that it is dangerous! these are coming from sirius travel link and cannot be turned off. One must acknowledge them by clicking the "X" or "ok" each time as they do not time out or otherwise disappear on their own Accord. Please force either Dodge, U-connect, or sirius to include a disable button!
The navigation and control systems associated with the uconnect system- system is in reboot status for the last 3 days - 1000's of 2018 vehicles affected - rebooting every 60 seconds and loss of navigation, back up camera and other functions. No fix so far from Chrysler - affecting Jeep, Dodge, and Ram
A D V E R T I S E M E N T S
- Dania Beach, FL, USA