This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
June 1st, was driving on the highway at approx. 65mph, the truck started to make a loud noise, reved real high, then lost all power and low oil pressure message came on. At the time of the incident the truck had around 57,000 miles on it. Truck was dead on the side of the highway. It was towed to grieger's Ram (valparaiso, in) where is start for over a month without being looked at and no rental was offered. The vehicle was then towed to david taylor's Ram (Michigan city, in) where it was looked at within a few days. They deemed that it needed a new engine due to internal engine failure. The new engine has been ordered but will not be here until at least September.
This is a known recurring issue on Dodge Ram. On the right side of the motor the bolts holding the exhaust manifold to the head snap off and create an exhaust leak. This is a safety issue due to possible asphyxiation! I called in to register a complaint and I don't think it was coded as a safety issue! Dodge continues to ignore the problem and make consumers pay. This started 5-6 years ago when they downsized the bolt.
The contact owns a 2017 Ram 1500. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the vehicle. The contact stated that the abnormal sound came from the exhaust manifold. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 67,453.
We have a recall from last year that they say they have no idea when or if it will or can be fixed on our 2017 Ram 1500 eco diesel due to the safety hazard (fire/explosion) of this recall and that they have had plenty of time to fix it, we asked for a loaner vehicle until ours could be fixed. The dealer refused. Since it's been at least 6 months with no repair in sight, we decided to trade it in on a new Ram. The dealer offered us $12,000 less than we still owe on the recalled Ram due to the recall that can't be fixed! we are stuck paying for a dangerous lemon and believe they should be made to buy it back for what we still owe. Please help!!
- Raymond, WA, USA
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My truck, 2017 Ram 1500 ecodesiel, has been loosing coolant and I located the recall on the egr cooler, NHTSA recall 19V-757. On 3/31/2020, I contacted glockner Dodge dealer in ashland ky. They told me the recall was a computer flash update and they would not replace the egr cooler. I then contacted fca us, recall department after I spoke to the dealership. Told her the issue I was having and was told, if I was having egr cooler issues the dealership could repair and/or replace in accordance with the recall. Then she told me to get my truck to a dealership to have them look at it. I contacted pure country dealership in grayson ky. I took my truck to them on 4/1/2020 at 0900. End result, receipt shows no external leaks found but may be related to recall. However, I'm told that a replacement part is not available. I contacted fca us, recall department again. Now I'm told that there is no replacement part available and they don't know why the previous rep told me that the dealership could fix it. They say my claim is submitted to a specialist for review. My fca us claim number IS76030552. 1) why have a recall if it cannot be fixed? 2) it has been approximately 6 months since the recall was issues, and still no viable solution to the problem? 3) fca us admits that vehicle fire can occur due to egr defect. So I'm driving around, what a time bomb. 4) who is responsible if a fire would occur and my children are injured? 5) apparently, fca us sold vehicles to us customers that they cannot fix. 6) how long will NHTSA permit these vehicles to be on the road, safety hazard of fires" or how long will NHTSA give fca us to fix the issue? is it optional for fca us to comply with the recall or not"
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. After contacting the dealer boyd Chrysler/Jeep located at 1123 E. atlantic St. South hill, va and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer bob mariano cjdr located at (146 manchester St, concord, nh 03301 (603) 556-8616) and Bonneville and son Chrysler Dodge Jeep Ram located at (625 hooksett rd, manchester, nh 03104 (877) 227-1827) who stated that the remedy parts were not available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was not contacted. VIN tool confirms parts not available.
The contact owns a 2017 Ram 1500. The contact stated while her husband was driving 35 mph, the air conditioner was inoperable. The contact stated the temperature gauge was rising and was not aware if any warning light were illuminated. The vehicle was parked at a near gas station. The hood was opened and saw steam exiting the radiator and antifreeze leaking. The vehicle was not drivable. The vehicle was towed to her residence and then after 3 days towed to local dealer anderson Chrysler Dodge Jeep Ram located at 3920 AZ-95, lake havasu city, AZ 86404, where it was diagnosed with needing erg cooler to be replaced. The contact was informed the VIN was included in NHTSA campaign number: 19V757000 (engine and engine cooling). The vehicle was not repaired. The failure persisted. The manufacturer had been informed of failure and filed a complaint. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The part was not available for the repair. Parts distribution disconnect. The failure mileage was 29,543.
This vehicle has terrible pedal lag. When I press the accelerator, there is a 2-6 second lag response to accelerate. While moving forward and pressing the accelerator, when the lag catches up to the accelerator it's like it kicks into high gear (jerks) and advances. Taking off from a stopped position is the worse because it's frighting - you don't know how long the lag will take to recover. When in motion at highway speed and accelerating to pass someone, the lag does the same thing. It happens all the time, unless you accelerate very slowly, and keep your speed slow. I've driven this truck for 13 months now. The dealer said the problem will go away as you drive it..well, it hasn't.
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA campaign number: 19V818000 (engine) and 20V036000(power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue. The vehicle had not experienced the failure. VIN tool confirms the parts were not available.
The consumer owns a 2017 Ram 1500. The consumer stated that they had received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the part needed for the repair was not available. The consumer stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Garber automall located at 3360 us-17, green cove springs, fl 32043 (904) 264-2442 was contacted and it was confirmed that the part was not available. The manufacturer was contacted and made aware of the issue but no further assistance was taken. The consumer experienced a failure after driving at various speeds that 1 gallon of oil was begin used within 400 miles of driving. The vehicle was seen at the same dealer and was informed that the parts were not available. The failure mileage was approximately 39,850. VIN tool confirms parts not available.
While driving down highway, check engine light and electronic throttle control service light displayed. Exited highway, drove 1-2 miles more and engine was smoking with smoke entering the cabin. Exited the truck at a safe location. Used hood release in cabin but did not open hood because I saw flames through grille. Used fire extinguisher but it just slowed the fire did not put it out. Fire consumed the engine and hood. The fire department came and put out fire. * (recall related incident)
The contact owns a 2017 Dodge Ram 1500. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated and the vehicle lost forward momentum. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to greenville Chrysler Jeep Dodge located at (5401 interstate hwy 30, greenville, tx 75402, (903) 454-0283) where it was confirmed that parts were not available. The contact was also informed that the coolant reservoir was low on coolant. The contact was informed by the dealer that the vehicle should not be driven due to a possible fire risk without warning.. the manufacturer was not contacted or informed of the failure. The approximate failure mileage was 83,000.
Egr has a problem. Which may cause a fire and mopar doesn't have a fix for it. They don't know when they will. I want to trade it for a gas powered instead of the diesel and they will not take it on trade. If they would they won't give me any where close to what the pickup would be valued. It seems that the problem is their problem and they should not penalize their own customers. It is really not safe to drive it if it has the symptoms it has as to fire. It is a on going problem as they didn't tell me when I purchased the vehicle. Sounds like boeing"?"
The contact owns a 2017 Ram 1500. While driving at an unknown speed, the check engine indicator illuminated. The vehicle was taken to an independent mechanic who found failure codes: P0402 and P20ee. The failure recurred and the contact was informed to call the dealer. The contact was unaware of NHTSA campaign number: 19V757000 (engine and engine cooling). The vehicle was taken to wilson motors (541-286-7610, located at 425 N w buchanan, corvallis, or 97330-6253), but the parts were not available for the repair. The manufacturer was made aware of the failure and was not able to confirm when the parts were to become available. The vehicle was not repaired. The failure mileage was approximately 39,500. VIN tool confirms parts not available.
When the engine is cold, acceleration from a stop is almost non existent for roughly 3-4 seconds. Pulling out in to normal traffic is dangerous as the vehicle does not perform anywhere near the way it does once warmed up. My servicing dealer and Chrysler corporate told me that there is a issue with excessive emissions from my 2017 Ram 1500 ecodiesel when cold which required them to inhibit fuel flow to the engine until the engine reached a temperature of 157 degrees. This is a serious safety concern as the truck seems to ignore the drivers desire to accelerate. I've come close to being rear-ended on more than one occasion because the truck would not accelerate at more than what seems to be an idol for several seconds. I've owned this truck for about 1.5 years and still there is no solution to correct this problem. It is my hope that federal action will spur a solution to this problem.
The contact owns a 2017 Ram 1500. While the vehicle was stationary, it failed to accelerate immediately when the accelerator pedal was depressed. The cause of the failure was not determined. Towbin Dodge (275 auto mall dr, henderson, nv) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 30,000.
On November 9, 2019, at approximately 12:pm, I was at my area's atm, sitting still, when all of a sudden the truck just turned off, without warning and I had to get it towed home by my aaa service
A D V E R T I S E M E N T S
- Valparaiso, IN, USA