This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicles reverse parking assist sensor failed creating a backing hazard. While backing almost hit someone. Dealer stated sensors needed to be wiped clean. The parking assist front and back fail in freezing weather when moisture gets in them. They were totally clean and just use this as excuse. Also key fob and keyless start failed. All failures were captured on video and dealer states unable to duplicate concern.
2017 Ram 1500 - vehicle's electronic controlled locking tailgate fails to secure when vehicle is put in motion allowing tailgate to fall open while vehicle is in motion. Vehicle was purchased with 14K miles and currently has 23K miles. Tailgate has fallen on 9 occasions in the 6 months/9K miles I have owned the vehicle. Also potential to occur while vehicle is parked. Fiat-Chrysler was contacted on 24 January 2018 and affirmed they have no technical service bulletins (tsbs) or recalls on this issue to date. However, internet research revealed "numerous" complaints in forums and videos on this occurring on 2013 - 2017 models. Some complainants indicate dealerships not aware or unable to deduce cause. Further internet research indicates a faulty tailgate actuator assembly, (a metal tab on assembly which serves as a lever-stop which allows tailgate to secure is breaking off of assembly plate and preventing full engagement of the locking mechanism between tailgate and bed). Some complaints reviewed online indicate dealers replaced locking tailgate actuator assembly (in applicable cases, under mfr warranty) and the matter was resolved. Problem creates potential for losing cargo while in motion, falling tailgate striking a person, causing structural damage, or, being such a volatile occurrence due to weight of tailgate, alarming an unsuspecting driver diverting attention, causing panic and possible accident. Fiat-Chrysler customer service rep recommended on 25 January 2018, that I, as the customer, file a compliant with NHTSA.
Power steering motor failure while driving. Steering wheel would lock while turning and in motion at city speeds - less than 45mph. Highway speeds ~70 mph. Total intermittent loss of vehicle control while in motion. Engine would shut off momentarily, loss of all electrical systems, transmission would not shift, steering wheel would lock.
On 09/07/2017, I was backing up my vehicle in a tight spot at my condo parking garage. I pulled forward and shifted the electronic gear selector to "park" so I could get out of the vehicle and check the clearance. When I was half way out the vehicle it started backing up but fortunately I was able to jump back in without physical injury. The vehicle however sustained $2000 to $3000 estimated damage to the rear end when it slammed into a large water pipe in the garage. About a week later I was checking the shift selector to see if I could duplicate the problem. It would not duplicate the exact same problem but once when I tried to shift it to "park" it went into reverse" but would not move when you took your foot off the brake pedal even when I pressed the gas pedal. Unfortunately I did not have my phone with me to video the incident. I have taken the vehicle to my local dealer and they said they they could find no "codes" or problems at this time. I am taking it into a body shop for repair next week and will know the exact damage and cost. I will also try to duplicate the problem again and I definitely will have video capability at that time.
A D V E R T I S E M E N T S
- Lynbrook, NY, USA