This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
electrical power steering keeps turning on causing stiffness at at the wheel. it also causes the vehicle to pull to hard to the right even after alignment. vehicle has been taken to dealership and was quoted over $4000 for parts due to "faulty grounding at motherboard"
The power steering on my 2016 Ram failed and I was unable to move the steering wheel at all. The truck only has 45,000 miles on it! The safety of myself and others were put at risk because I had zero control over my steering wheel since I couldn-??t move it. I took it to the Ram dealership to have it looked at. I had to have the entire steering system replaced (steering rack, etc). The dealership had no idea why this happened. They have never seen this issue before and they attributed the issue to a -??faulty system-??. The fix cost me $4500! I contacted MOPAR to see if they-??d make this right and they blew me off since my specific Ram does not have a recall currently even though other Rams have had recalls for this exact issue. There weren-??t any warning lights until the steering wheel quite moving.
Power steering will fail intermittently, sometimes for days at a time. Steering becomes difficult at all speeds and failure occurs without warning. Attached is a deposit receipt for 25% of a ram dealer quoted $2,500 steering rack repair for this issue.
Over the past months, we've been hearing what could best be described as a grinding noise from the steering, heard on any light nudge of the steering wheel, at speeds of about 35MPH and up, intensifying at higher speeds. While the sound is rather faint, it is our impression that over time it's been intensifying. We inspected the wheel hubs, which seem to be fine. We therefore believe it's quite likely the noise is coming from the steering rack (our model is equipped with an electric power assist steering). Searching online in an effort to learn if anyone else has been having similar issues, we found out that there's an ongoing investigation of steering issues related to RAM 1500 that includes 2016 models. We therefore decided to report our issue here.
- Jacksonville, IL, USA
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The contact owns a 2016 Ram 1500. The contact stated that while driving at at 25 MPH, the steering wheel tightened without warning. The contact used excessive force to untighten the steering wheel; the power steering assist returned to normal operation. The contact replaced the ball joints, inner tie rods, and several other parts in the vehicle after the failure. A year after the initial failure, the contact stated that while driving at 50 MPH, the same failure occurred again without warning. Due to the failure, the contact hit a a curb and damaged the front end of the vehicle. The air bag did not deploy; the contact was not injured. A police report was not filed. The vehicle was towed to his home where it remained in his possession. Upon investigation, the contact discovered NHTSA Campaign Number: 16V167000 (Steering); however, the manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 76,000.
Complete loss of power steering. Occasional steering lock and takes a forceful pressure on the steering wheel to allow movement. Service power steering light is flashing on the dash with DTC's indicating module is bad. Loud grinding can be heard when turning left.
The power steering intermittently goes out. It may work for a few seconds then stop working. Even turning the steering wheel you can feel it come and go. Dodge dealer informed me there are no recalls and I would be charged ??
The power steering in my 2016 ram pick up truck has started to go intermittently on and off. Sometimes it feels like it-??s catching on some thing when it goes out and then it comes right back on. Other times it is completely inoperable. This occurs for a couple days at a time and then the power steering will work for a period of 1 to 2 weeks before acting up again. I have also noticed a squeaking sound when turning the wheel to the right every now and then. I did take the truck in to the dealership however, on the day that I did, the power steering was working correctly, therefore, they were unable to diagnose anything. They stated that the power steering was working as it should. because of how random the power steering goes out, it is near impossible for me to get it to the dealership in time for them to properly diagnose. I did notice that your organization has opened an investigation into an issue at sounds very similar to the one that I-??m having. because of how random the power steering goes out, it is near impossible for me to get it to the dealership in time for them to properly diagnose. I did notice that your organization has opened an investigation on August 5, into a issue at sounds very similar to the one that I-??m having. Please let me know if you need any more information. Thank you.
The electric power steering failed on my 2016 Ram 1500. There was no warning the system had a problem. I had to have the entire power steering unit replaced at a cost of $2200.
The contact owns a 2016 Ram 1500. The contact stated while starting the vehicle, the message "Service Power Steering" was displayed. The contact stated that the steering wheel was very difficult to turn. The vehicle was towed to an independent mechanic and was diagnosed and determined that the power steering control module (PSCM) had failed. The contact was informed that the PSCM and the rack and pinion needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.
The contact owns a 2016 Ram 1500. The contact stated that while driving approximately 65 MPH, the steering wheel became stiff. The vehicle was driven to the residence and parked. The power steering warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Power steering failed intermittently several times while driving. I've been told the electronic steering rack failed and needs replaced but the garage is still trying to find the proper rack so repairs haven't been made yet.
The contact owns a 2016 Ram 1500. The contact stated that upon starting the vehicle, the vehicle was difficult to maneuver. The contact stated that the steering wheel was firm. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 16V167000 (Steering), but the VIN was not included. Upon further investigation, the contact became aware of NHTSA Action Number: RQ23003 (Steering). The manufacturer was notified of the failure but was unable to assist. The failure mileage was 62,000.
The electronic steering in this truck seemed to have malfunctioned in December 2022. The truck had approximately 60,000 miles on the odometer. It seems that the power steering is failing to assist with steering efforts, making it more difficult to safely steer the truck. The steering wheel does not return to center on its own, takes more effort to move the wheel, and at some degrees of the steering wheel, seems to not work at all. Sometimes the steering wheel seems to "skip" as well, depending on the position. It happened randomly but the only difference was after a big snow storm. The truck did not travel through deep snow but the roads were wet from clean up/salt. The only things that seem to maybe help are wiggling the plug on the ESC or getting a car wash - but then it still does not go back to normal, just seems like its getting a tad bit more power. But then it goes back to failing to assist. It is described just like the recall that is out there for these trucks, but my VIN does not fall under the recall, even though the symptoms are the exact same. The dealership and Ram Cares have been no help in this either. I have tried a few things including replacing the battery, fuses, steering components - everything rather than replacing the whole rack and ESC. Nothing seems to help.
I lost my power steering 8/22. I drove a while without it. The steering did not freeze up. I had to wait several months for the part to come in. A non-dealer mechanic repaired the steering. I am reporting this after reading about others who had the same problem.
The Traction control flashed immediately before the wreck so my assumption is there was a traction lock malfunction. The road was wet due to rain. My husband was driving 55 mph when the truck's steering locked and we ended up in the right side ditch where we hit an electric power pole. My husband had several fractured ribs. My right lower arm was broken, required surgery and a week long stay in the hospital. They put a rod with screws into my arm. The truck was totally destroyed according to our insurance company.
The contact owns a 2016 Ram 1500. The contact stated while driving 25 MPH out of the driveway, the steering wheel become firm. There was no warning light illuminated. The vehicle was taken to an independent mechanic who stated the steering wheel coupler needed to be replaced. The dealer was contacted and stated that there was no recall for the failure. The vehicle was not repaired due to parts not being available. The manufacturer was contacted but no assistance was provided. The failure mileage was 80,000.
The contact owns a 2016 Ram 1500. The contact stated while reversing, the steering wheel became firm with the "Steering Failure" message displayed. The vehicle was taken to an independent mechanic who informed the contact that the electric power steering module needed to be replaced. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 16V167000 (Steering). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 100,300.
A D V E R T I S E M E N T S
- Greenville, TX, USA