This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I need help with a safety issue after recall V08 epa & carb emissions modification. Since the program was updated, I have experienced severe hesitation upon acceleration. This hesitation is so severe that I cannot safely pull into traffic without risking an accident. I have taken my truck to the dealer twice since September 2019 and have made numerous phone calls to the dealer and fca. I was told from the dealer that the hesitation is very apparent, that fca is aware of the problem as it is wide spread, and fca is working on an update to the program. However, there is not a time frame for when there will be a fix. After numerous phone calls to the dealer and fca with no resolution, I sent an email to reid bigland, head of Ram brand, but have heard nothing in response. Considering the significance of the hesitation, and the potential safety risks, I find the lack of urgency to correct this safety issue and nonchalant responses to my concerns completely unacceptable. Will you please help me in obtaining a resolution to this safety concern? if needed, I can provide my service records and the detailed letter that I sent Mr. Bigland
The epa required update to my 2016 Ram 1500 eco diesel has caused two issues and the first is a big safety issue affecting thousands of eco diesel owners. After the update to the egr the truck has a cold lag in take off of up to 7 seconds which could result in an accident. The second issue is the loss of 4 mpg fuel economy. We the owners are requesting that Chrysler return the vehicles back to the old programming until a fix can be developed. I am afraid someone is going to get killed before the issue is addresses. Can you help us in this matter?
After the mandatory aem update the truck lost acceleration power and mpg went way down. I was told the trucks performance would stay exactly the same. In reality the truck turned into a slug. Also received a recall about possible fires due to egr cooler leaking coolant. Fca told me until a there's a fix to carry a jug of coolant and continue to refill as needed. I think that's ridiculous, the truck is 4 years old.
2nd time this has happened, checked eng light came on, low fuel sensor failed, fuel gauge goes to empty, truck runs fine, does not matter if driving on streets or highway, very concerned I dont run out of gas, I have to fill up every week, praying for a recall to have this mechanical failure fix quickly
19V 757 (safety recall number) safety recall was issued on 10.28.2019 to a possible fire hazard in the engine compartment due to possible cracks in the egr cooler. The date listed for notification / fix (December 13, 2019) has come and gone with no updates or info from Fiat / Chrysler. Due to the potential hazard of a fire, fca should have this issue resolved by now..... still waiting.....
- Jonesboro, GA, USA
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Ram 2016 ecodiesel is the subject of recall VB1 regarding threat of fire from faulty egr valve. The NHTSA recall was announced in October and now the best estimate of a fix has been delayed from December 13 to April. That's too long to park this vehicle. Fca should offer the buyback that appears in the aem settlement to any truck that is a threat to burst into flames if driven. Others appear willing to drive their vehicles. I am not, nor would any well informed owner.
Did the new ecodiesel update and now truck lags during acceleration. Takes a second or 2 to take off. Also with the egr cooler recall I'm losing coolant can possibly cause a fire. Fca told me when I called to carry a jug of coolant with me to refill as needed. I would think I would have to do this on a 3 year old truck.
Vehicle stalled out while driving at low speed in the city.tried to restart then began sputtering and ultimately died. Vehicle was towed to a repair shop and was told it was a bad fuel relay found in the tipm system.
The fuel gauge goes to empty when it is full. Bad fuel sensor. It basically bounces around when I fill it up and then returns to empty. The dealership acknowledges this is a very common problem. I can't allow my wife and four children to drive long distances if they don't know how much fuel is in the tank. Extreme safety concern in desert area. This needs to be addressed at a large scale.
I purchased a new 2106 Ram 1500 ecodiesel in 2016 from a dealer. There was an emissions recall for which I took to the dealer and had done according to the manufacturer. Since the recall was completed I have had a serious lag in acceleration. There is now a 3 to 4 second delay at 3/4 throttle before the truck takes off in a lurch. I asked the dealer how this can be fixed to accelerate as before the recall and they said there was nothing they could and that they would not undo the computer changes. I live off a busy street and trying to flow into traffic is a real challenge and a safety hazard. I'm afraid to lend my truck to family and friends because of the safety hazard and wanted to make sure a complaint has been filed.
Vehicle is three years old with roughly 41K miles. Engine light comes on, code reads fuel pump. Light goes out. Week or two later truck info menu says fuel sensor error and gauge reads empty. Researched and seen this is a common problem with similar year models. Even dealership confirms this. This will cost 1K to fix as well as a whole day at the shop. Why isn't this a recall? I've never heard of fuel sensors or pumps going bad this early. This issue isn't cover under powertrain warranty. It is under bumper to bumper but I'm out of luck as it's three year/36K miles. Engine light/sensor/gauge issue occured when cranking it up. I turned it off and back on and the gauge went to the appropriate level although engine light is still on. I use 87 fuel.
When driving the vehicle and the gas gauge gets below a half tank then the check engine light turns on, then the gas gauge goes to empty, and then the low fuel light comes on. Ten fuel sensor fail.
This vehicle has a 3.0 eco diesel engine. Chrysler had a recall to update this engine which I had them do. Ever since the update there has been a long pause after pushing on the accelerator till the engine speeds up. This often times results in a dangerous situation when pulling out to merge into traffic. We live near a busy round about and when pushing on the gas to enter, nothing happens so you push down more, then all at once it takes off like a bullet and you hope you don't hit somebody. I have taken it back to the dealer more than once and they say they can't do anything to correct it. I have called the recall number at Ram and didn't get anywhere there either. The dealer said they get a lot of complaints about this but there is no fix. This is a dangerous situation.
Was driving my truck on the highway when I noticed message on instrument panel stating fuel sensor failed, check engine light came on, and fuel needle went from 3/ 4 full to empty, and back to 3/ 4 full to back to empty, with another message stating low fuel
I bought my truck on the 25th at 6pm. And at 7P on the 26th it had caught fire on the highway and burnt ro the ground with me and my pregnant wife in the truck. I heard ticking coming from the motor followed by a loud pop and then lost all power no gas response and coasted to breakdown lane just barley got mi wife out of the truck and the truck was fully elguffed.
After an emissions update was made to my vehicle without my permission on June 4, 2019, the throttle is unresponsive, the diesel exhaust regenertion system no longer functions and my fue economy has dropped over 10 mpg. It is out-of-service and undriveable. It has been at the dealership 4 times over the last 4 months, and has been there since August 1, 2019. I am being told there is no fix.
1. on 9/20 I received from fca dealer the recall update agreed to upon settlement with the epa. 2. while driving on 9/21 I was at a stop and needed to changed lanes. 3. when I depressed the accelerator the engine stalled and barely moved the vehicle for a couple of seconds before picking up and moving normally. 4. had another vehicle been on coming it could have created a potentially serious accident on a major road at a major intersection. 5. I hereby exert that the "fix" for the emissions by fca is now creating dangerous driving conditions for "owners" who have received this this recall "fix" 6. additionally it appears fuel mileage is also dropping about 5%-10% 7. researching on the internet I am finding that this is a common problem. 8. sometimes the cruise control functions sometimes it does not, I have repeatedly taken the vehicle in for this complaint but they say they cannot find any issue. 9. I would suggest that nhsta get vehicles before and after the "fix" and do substantial testing, as it is not 100% of the time and issue and may be hard to replicate. 10. overall performance of the vehicle seems to be affected - lower performance and less torque 11.if fuel mileage is down and performance is down I would suspect that emissions may actually be worse than prior to the "fix" being implemented.
After the recall, my Ram ecodiesel has no power at all, it is dangerous to drive until it gets up to operating temperature. Even then, it is very sluggish, sometimes dangerously slow like when turning left with on-coming traffic. This was not the case before the aem recall due to the emissions issue. While mine has not doe this, I am part of a group of additional owners, of which an alarming number have caught fire post aem recall. Also a very high number of engine failures. I am concerned there are major design flaws, and now this latest update simply makes it dangerous to drive.
I own a 2016 Ram 1500 eco diesel. I recently got a recall (V08 I believe) that greatly effected the throttle response and fuel mileage on my truck. I love on a bend on a state highway and it has become very dangerous for me to pull out of my driveway. When I press the throttle there is a good 5 second delay before the truck accelerates. This is a known problem as fca has notified dealers that they are aware of the issue. I know this because I took my truck back to the dealer to address these issues and that is the response they gave me. When I purchased this truck there were no acceleration issues and the fuel mileage was 4-5mpg greater before this computer update. Please facilitate a fix for this before I get hit leaving my house or turning onto any street.
V08 recall flash has made my truck more dangerous to drive. There is an extreme amount of lag from the engine and turbo while trying to accelerate. I am the second owner, bought on 7/24/19 and the truck has been in the shop twice already!
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- South Jordan, UT, USA