This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I would like to thank Ram with the awesome troubleshooting skills you have provided me with my parking sensors in my 2016 Ram. After 6 trips to the dealership replaced almost all the sensors and the control module. Your answer is to turn off your sensors when it's not sunny and dry out because rain!!!! can affect an outdoor sensor. So anytime it rains I need to turn my sensors off and turn them back on when its dry. Now explain to me why I would want to buy a Fiat/Chrysler product.
The original problem happened earlier in January of 2019. I opened my vehicle and upon starting it, I began to put my seat belt on I noticed the tension on the belt was non existent. In fact I had to "help" the belt back down into the pulley. It has not worked since. Shortly afterwards my air bag light came on on my dash. I have received multiple factory recall postcards in the mail at my new house listing my VIN/vehicle as well as issues with the seat belt and air bag system. Upon receiving these postcards, I followed the instructions as it stated on the card and called two local Ram service centers: Brunswick auto mart 3031 center rd, brunswick, oh 44212 (330) 460-0721 (authorized Ram service center) and spitzer Chrysler Dodge Jeep Ram cleveland 13001 brookpark rd, brook park, oh 44142 (216) 267-2100. The brunswick service center refused to acknowledge the recalls as they pertain to my vehicle and told me that I would be charged. The brook park service center told me that my VIN was not coming up in their system. I still receive the vehicle recall postcards from Fiat-Chrysler-Dodge-Ram however my local service centers refuse to fix the issues because I didnt purchase from them. I originally purchased this vehicle out of state. I have also has problems with my turn signal lamp consistently going out. I purchased the vehicle with less than 15,000 miles on it. It now has a little over 30,000 miles.
Vehicle completely died in the intersection right after taking off from the stoplight. Could not remove key and it will not shift into park. The consumer stated vehicle was repaired, a loose battery terminal was the problem.
28 degrees F this morning. I started truck and let it warm up for 5 min. Disengaged the parking brake, put it in drive. As I started to move (3) error messages came up on dash: Service shifter, service transmission, service throttle control. I stopped truck, turned it off and then started it again. No error codes; engine warning light on. I drove to work 2.5 miles away. I had to stop at a traffic light and engine just turned off. Dash board was flickering. I put truck in park, turned key off and then tried to restart truck. Nothing, lights still flickering on dash. I tried to put on hazard lights but no power to them. I tried multiple times to restart truck but to no avail. At some point it wouldn't even let me turn the key to off. It was stuck in the "accessory" position. I did catch an error message on the dashboard that said "no bus". if I was moving when truck shut down I would have gotten into an accident; no power brakes or steering. After about 5 minutes sitting at traffic light, the dashboard lights stopped flickering and the truck appeared to reset itself. At this point I was able to start the truck and get to work. The truck has been in four times for "service shifter" error. On three of the visits the dealer loaded new software into the truck to address this and a few recalls. The last visit (3) weeks ago the software was changed so if the truck is not in park, the driver's door is open, truck is in gear, and the driver's foot is not pressing on the brake pedal the computer will put truck in park they also replaced the rotary shifter switch. Since that time the service transmission, service shifter and service throttle control error started and has appeared three times. 2016 Ram express 1500 was bought new in July 2017 and has 15,400 miles on it. I have no confidence in this vehicle as it will leave me stranded at some point.
When the engine is shut off and the key removed the ignition portion of the switch does not come out and remains in the lower position in the switch. The key can be used to get the switch to the position to start the truck.this situation does not happen all of the time. The dealership said that they could not duplicate the problem..
- Rocky Mount, NC, USA
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Driving on a highway at 60 M/H engine start smoking and caught on fire without any previous alert or check engine light on after I pullover and lift the hood to inspect the smoke.
The contact owns a 2016 Ram 1500. While driving 45 mph, the fuel gauge went from full to empty. In addition, the check engine warning indicator illuminated and all the electrical features shut down. The vehicle was taken to brown motors of greenfield (399 federal St, greenfield, MA 01301) where it was diagnosed that either the fuel sensor or the sending unit needed to be replaced. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 57,897.
When is raining park or driving passenger brake tail light indicate out, mirror won't close, driver side window won't work, dash board lights will be flashing on/off and buck up camera has a black/ color line screen, front differential has a crack on it.
Error code P0463 - fuel level sending unit failure. Seems to happen to everyone right out of warranty... 40K miles, under 3 years old. Was driving on the highway when warning lights and the audible notification started going off. Low fuel warnings lit up too. Fuel level sending unit high voltage failure is the eventual message on the dashboard. It throws one off when that happens, took me a minute to realize that I didn't in fact have a fuel leak and did in fact have plenty of gas.
The contact leases a 2016 Ram 1500. The contact stated that NHTSA campaign number: 18V486000 (latches/locks/linkages) exceeded a reasonable amount of time for repair. The contact received the recall notification on September 27, 2017. The contact spoke with Dodge, Chrysler, Jeep city (4395 us-130 burlington, New Jersey 08016, (609-871-2800) numerous times about part availability. The dealer scheduled a repair appointment; however, when the contact arrived, the dealer stated that the manufacturer did not send the part. The dealer stated that the part would be available in October of 2017. In addition, the contact was unable to program the cruise control. The vehicle was repaired per NHTSA campaign number: 18V332000 (electrical system, vehicle speed control) on August 18, 2018, but the failure was not corrected. The manufacturer was not contacted. The failure mileage was 16,513. Parts distribution disconnect for NHTSA campaign number: 18V486000.
Vehicle loss electricity while running on higway or road, at the beginning it started turning everything off and turning on about 2 or 3 seconds later. Problem started at the beginning of June 2018. Then on August 18 the car turned off completely and transmission turned to park by itself making a loud grinding sound, car did started again and was taken for service; it happened again on September 3, 2018.
Dropping boat in water on slight grade ramp. Put car in park and shut down. As I dropped boat from the trailer the truck rolled down the ramp immersing 3/4 of the body in the salt water. No one was behind the wheel. This product has had issues with rollaways
My wife, dog and I pulled into a parking lot of a countertop supply store. It was approximately 80 degrease outside so I rolled down the windows to half and left the truck running in park to keep the A/C on for the dog. In this parking lot we were the only vehicle parked near by and there was no parking block in front of the truck. We were in the store approximately 20 min looking for a countertop then went to sit down with the sales specialist. About 5 min into that conversation the secretary in the front yelled "your truck is driving off". I immediately ran out the door to find my truck about 25 yards away and across the main road. The road did not have curbs but did have steep culverts on both sides (note: I would not think a truck at idle would make it up to the road) the truck "took off" per 3 workers that were near by in the lot moving a large slab of granite, and a simi driver was driving on the road stating that both my Ram and his tractor hit tires and that's what got my truck to stop. Everyone that witnessed this stated the dog was in the back seat and no one got out of the vehicle. As I approached the truck it sounded to be running at idle and when I grabbed the door handle the locks unlocked as normal. I found the truck in drive and RPM at normal idle range. The truck allowed me to put it back in park. I then restarted the truck, moved it back to the parking lot. The business has security camera footage of this showing how my truck un tampered with went from idle and park for 25ish min to driving across the road and I am currently perusing a copy of the tape. Dealer was contacted and I was told to make an appointment late next week (earliest available) for an inspection, and until then to set the parking brake every time. Truck appears to be driving as normal. The store was around 15 miles away, truck was parked all night leading up to event.
I keep having problems with the electrical system in the truck. The plugin areas for electronic devices in the rear passenger keeps burning out fuses. I am also having issues with my cruise control button on the steering wheel acting like it has a short turning itself on and off. This happens when I am driving the vehicle or in the drive way as well.
I have a 2016 Ram ecodiesel fully loaded limited 1500 and I have had nothing but problems with it this past year. I have gone to three different dealerships and none of them can fix the vehicle it only has 40K miles on it and is in perfect condition other than now it is overheating and the fan is on constantly. I believe maybe there is a leak in the coolant line" I don't know, the service departments have been useless, I have been to the dealerships with the problem about 10 times. What do I do? it was a very expensive vehicle and I don't think I should have to be going through this. How do I get Ram to respond? who do I contact to file a complaint with them"
The contact owns a 2016 Ram 1500. While driving 70 mph, the service electronic control indicator illuminated and the vehicle would inadvertently decelerate. The contact pulled over to the side of the road, turned off and restarted the engine; however, the failure recurred. The vehicle was taken to a dealer (tate Dodge Chrysler Jeep, 7429 ritchie hwy, glen burnie, md 21061, (410) 690- 3901) where it was diagnosed that the throttle body and ECU/computer needed to be flushed and reprogrammed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The failure mileage was 65,000.
2016 Dodge Ram 1500. Consumer writes in regards to defective uconnect system in vehicle. Consumer sent in additional correspondence. The consumer stated there was a warranty that was being offered in good faith. The consumer stated the offer was not mutually agreeable.
The contact owns a 2016 Ram 1500. While driving 30 mph, the contact noticed that the service anti lock brake system indicator illuminated. The vehicle automatically slowed down, came to a complete stop, and shifted into park. The contact attempted to shift the gear back into drive, but was unable to do so. The vehicle was still running when it came to a complete stop. The contact had to have the vehicle towed. In order to place the vehicle on the tow truck, the vehicle had to have a switch underneath the bottom flipped for the vehicle to be attached to the tow truck. The vehicle was then towed to the dealer (telegraph Chrysler Dodge Jeep, 12000 telegraph road, taylor, mi 48180) where the technician informed the contact that the vehicle had to be kept there in order to determine the cause of the failure. The vehicle was kept at the dealer for four days until the contact was able to regain access. The dealer stated that the failure codes confirmed the failure, but the cause could not be determined. In order to get the vehicle to switch gears, the technician disconnected and then reconnected the battery. Afterwards, the vehicle drove normally. The manufacturer was made aware of the failure. The contact stated the manufacturer stated that the repair could not be repeated a second time and could not determine the cause of the failure. The contact was informed that the complaint would not be escalated and was offered a free tire rotation. The VIN search revealed there were no recalls associated with the vehicle. The failure mileage was 26,000.
My truck has under 20,000 miles, and I have had an electrical fire underneath my drivers seat, that caused the whole truck to fill with smoke. Less than 2 weeks later, my passenger side front window fell off the track and into the door, during a heavy snowstorm, throwing slush, and snow into my passenger's face. *
The contact owns a 2016 Ram 1500 eco diesel. While the vehicle was stationary with the engine running, the contact exited while in park and the vehicle began to roll away. The vehicle didn't go into reverse until the contact was 20 feet from the vehicle. The contact's vehicle struck another parked vehicle which caused damage to the driver's side front fender and the driver's door. The vehicle was taken to spitzer Chrysler Dodge Jeep Ram of homestead (30101 S dixie hwy, homestead, fl 33032, (305) 363-1645) to be diagnosed. The contact was informed that there were no recalls on the vehicle and that the failure would have to be replicated in order to know what caused the failure. Additionally, the contact was unable to remove the key from the ignition after stopping the vehicle and placing the shifter in the park position. After three attempts, the contact was able to remove the key from the ignition. The manufacturer was contacted and notified of the failures. The approximate failure mileage was 20,000.
A D V E R T I S E M E N T S
- New Castle, PA, USA