This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle lost power and was unable to drive while driving on interstate 94. I was with my 2 year old toddler and had to wait for a tow truck and my wife to pick us up. I had the vehicle towed back home to my local mechanic to look and diagnose the problem. The diagnosed the issue as a crank sensor tone ring. They also notified me there was a recall coming for this issue. I contacted fca and was directed to tow the vehicle to a certified dealer. I towed the vehicle over to the dealer and they determined the issue is the same as my local mechanic determined. I am also being told there is currently not a fix for this part, only a temporary fix. Fca said they will not pay for any of the towing and diagnostics. Since it was there faulty part that caused me to become stuck on the side of an interstate I am looking to be compensated for the repairs, diagnostics, and towing. This is a safety issue and I will be without a vehicle for "quite awhile" according to the dealer. The fca recall number is W58.
Ive received some recalls on my 2015 Ram. The exhaust gas recirculation (egr) cooler an egr cooler with an internal crack will introduce pre-heated, vaporized coolant to the egr system while the engine is running. In certain circumstances, this mixture interacts with other hydrocarbons and air in the system, potentially resulting in combustion within the intake manifold, which may lead to a vehicle fire.also damaging the intake manifold. Ive been waiting 4 months for the parts, in the meantime the intake is getting damaged. The other recall the magnetic material attached to the tone wheel provides a signal to the crankshaft position sensor. If this signal material is lost, the engine loses its ability to synchronize injector pulses and cam timing. This loss of crankshaft position can result in an engine stall, as well as loss of the ability to restart the engine.the remedy is to update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that crankshaft position signal is lost. How is updating software going to prevent something from coming apart why not replace the part.
My Ram 1500 truck hemi engine started with a ticking sound, then developed into a stalling issue and a check engine light display. The Dodge Ram dealer said it is an issue with the engine lifters and requires the dismantling of the entire engine to fix. The service writer advised me that this was a dangerous condition, and if not repaired the engine would blow up! I did some research and this issue is rampant of the Ram trucks with the hemi engine. There are many videos on youtube discussing this problem, and the mechanics on these videos say that this problem is extremely widespread. The repair would cost over $ 6,000. I have saved some of the videos and will gladly share them with you if needed.
The contact owned a 2015 Ram 1500 eco diesel. The contact received recall notification for NHTSA campaign number:19V757000(engine and engine cooling) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer hendrick Chrysler Dodge Jeep Ram Fiat wilmington (219 S college rd, wilmington, nc 28403). Was contacted and confirmed the parts were not available for the recall. The contact stated while driving about 55 mph, the check engine illuminated. The contact stated he stopped and checked the vehicle and saw no visible issues so he continued to drive home. The contact stated when he pulled into his driveway the brakes failed without warning. The contact stated when the vehicle stalled he got out and noticed smoke coming from the engine. The contact stated he tried to put the fire out himself with a fire extinguisher. However, the fire department was called and put the fire out. The contact stated the vehicle was at his residence and currently waiting for the insurance adjuster. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
The contact owned a 2015 Ram 1500. The contact stated that while his son was driving at 70 mph, an abnormal odor appeared as flames were under the hood. The driver merged to the side of the road and exited the vehicle when it engulfed in flames. The driver sustained minor burns to both legs. The fire department was contacted and extinguished the fire. A police report was filed. The police towed the vehicle to the contacts house where it was pending an inspection by the insurance company. The dealer buckalew Chevrolet (1100 I-45 S, conroe, tx 77301) was contacted where the contact purchased the vehicle on Aug 7,2020 and informed the contact that the repair was previously completed for NHTSA campaign number: 19V757000 (engine and engine cooling). The manufacturer was made aware of the failure and informed the contact that a technician would come out to his residents but no further assistance was provided. The failure mileage was approximately 130,000.
An issue was noticed with my 2015 Ram ecodiesel because of a large amount oil was pouring out from under the truck while briefly stopped at a store. Once the issue was noticed, the engine was immediately stopped. Upon investigation, it was discovered that oil was pouring out of the coolant reservoir overflow and it was noticed that the reservoir was full of oil. The vehicle was towed for service to prevent the potential of coolant getting into the engine oil pan and/or to prevent the engine from losing oil pressure and/or all oil. Upon research online, it was noticed that there were several people that had a similar issue with the Ram ecodiesel engine having oil cooler failures. It was confirmed by the mechanic that the oil cooler had failed in my Ram ecodiesel engine as well. With all of the postings discovered online regarding failed oil coolers on the Ram ecodiesel engines, it is believed that there is a design/manufacturing flaw associated with the oil cooler on these engines. There have been many issues with the Ram ecodiesel engines and I believe that this is another issue that should be remedied by the manufacturer. Including installation of a new oil cooler, new coolant hoses, rental car, and towing, this entire issue cost me $2,128.52.
The contact owned a 2015 Ram 1500. The contact stated that the check engine light illuminated and the contact took the vehicle to three separate dealers and they could not find anything wrong. They said not to worry about the check engine light unless it started to blink. The vehicle lost power while travelling up a hill and dealer advised the contact to turn off the vehicle and restart to reboot the computer to regain power. The oil pressure light also came on. The vehicle was taken to the dealer hometown motors Chrysler Dodge Jeep (602 highway 95, weiser, id 83672 208-549-6020) and they ran a check on the computer. They said there was a leak from the exhaust but rescheduled the appointment for the following week. The contact's wife was driving the vehicle and it backfired then black smoke came out both tail pipes. The vehicle was pulled over and flames came out of the hood. The vehicle burnt to the ground. The manufacturer had an independent inspector check the wreckage and absolved themselves and the dealer of any fault. There were no injuries and a police incident report was filed. The contact's were waiting for a settlement from their insurance company. The failure mileage was 88,000.
Purchased new: 08/03/2015 first engine failed 4/27/18 (was replaced under warranty) traveling 65mph on I-495 beltway and in the span of 10 seconds, all dash lights came on, the engine made a terrible grinding noise, and it completely died on the shoulder. Emissions settlement: 05/2019 (100K warranty info from date of emissions software update). Drastic loss in mpg (5mpg), power, and turbo lag after emission software update. Second engine failed: 8/03/2020. Traveling 65mph on I-83. No lights, only a engine knocking sound. Rerouted to dealer 1 mile away, and it completely died 1/2 mile later. Major recalls over the short life of this truck, and now fca is potentially unwilling to cover the cost of the 3rd engine, even though it only has ~30K miles on it. Dealership told me in writing the blown engine was covered under warranty and that the new engine was on order. Then they told me the following day that it was not covered or ordered. The part warranty is 2 years (for a diesel engine), which I missed by 2 months. I've only been driving 1 week out of the month during covid, so this recent problem would have happened inside the 2-year part warranty if covid had not happened. Now I'm spending my own time and money to pay the diagnostic and towing fees for a 2nd Ram dealership to do a full engine teardown. I also don't have another vehicle, so I have had to take personal days at work when I can't borrow vehicles from family. I provided fca a link to a folder containing every service record, purchase data and previous conversations with various dealers when the 1st engine blew as well as the emissions settlement. Fca case managers have been friendly and polite, but no one seems to think there is anything that can be done to fix this problem.
Hello I just saw the recall for.the Ram 1500 no :20V-475 which is a common failure part on those truck. Another major failure part on those truck is the main bearing on the crankshaft. When they fail the base of.the motor explode and is a total loss. Fca admitted the problem when they change the oil grade. But they still fail alot. When they fail the truck also lost all the power since the engine suddently stop working and send piece fly under the truck risking injury other people following. They are several bearing failure of those ecodiesel engine. I didnt experience this but online those bearing are refered as ticking bomb. Nobody know when they fail, but they will eventually. Some people had thieir motor changed up to three time. Most of them are 14-15 truck since they run on old oil specification. But the 16-18 still fail. According to a study on a failed engine, its supposed due to a lack of bearing lubrification. The oil key and hole get clugged ( mostly by soot probably from the egr ) so the bearing wont get lubricated, overheat, failed send the piston and rod into the oil pan, which result of a catastropic failure send oil and parts on the road sometime at higheay speed, which result as a partial brake and steering loss. Some failed at higher millage such as 90 000 miles and some fail under 20 000 miles
While driving on the freeway pulling a small 16 ft. Camper (I77 nb, mm ~68 in North Carolina), I noticed a loss of engine power and check engine light illuminated along with other warning lights, I tried the accelerator and the engine did not respond. I was able to pull safely onto the shoulder and popped the hood where I noticed flames. I told my family to exit the vehicle and tried to extinguish the flames (with a fire extinguisher from my camper) to no avail. We called 911 and waited for the fire crew to arrive. The vehicle is a complete loss. There is a recall on the vehicle (19V-757) regarding egr issues and potential for engine fire. The vehicle was in the local dealer and had the recall performed on May 18th. The recall was listed as complete and inspected, however after reporting the incident to fca, the status of the recall on my vehicle has been changed to open. Attached you will see photos of the shop visit showing recall completion. I also have a screen shot of the initial VIN look up on 8/8/2020 showing the recall completed, however there is now an update showing the recall as open, updated on 8/17/2020. There were no injuries as a result of this incident, however I was quick to exit the vehicle, observe the fire and tell my family to exit. I reported the incident to fca case [xxx] who have sent out an investigator to the vehicle. Fca today issued me a statement saying the information at hand does not permit them to associate the fire with a manufacturing or assembly error. Given the gravity of the fire, damage to my vehicle and potential injury to people I feel that if the cause cannot be ascertained or corrected it should be reported as a potential safety issue for further investigation. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
I almost got T boned/hit by a car when I pulled out into traffic and the truck lagged and finally picked up speed. Then my husband almost got us T boned/hit when he pulled out and the truck lagged again and would not pick up. I had enough time to yell at him to go and he said" I'm trying, I'm pushing the accelerator but it won't go." There was a safe distance in both instances to normally pull out but this truck is a real danger to drive. I thought I was crazy and just trying to get used to the vehicle I had just purchased. Next occurrence, I had my children in the truck with me and we had picked up dinner and milkshakes. I was going up a small hill and the truck lagged, yet again, when it did pick up it spilled the milkshakes in my sons lap. He was extremely disappointed and my daughter was tossed back in the rear seat. This vehicle is dangerous and I totally regret buying it. I feel like this was a huge mistake. To add insult to injury, it had a very loud fan noise that I was concerned about. Now it smells like an antifreeze leak but I can not find it. The temp ran hot and I immediately pulled over. I discovered the antifreeze looked low, we added antifreeze. The oil was just changed by the dealer when I purchased it. No fluids should be low. This was a gigantic mistake of a purchase. Now that I see there is a recall, I assume we will die by getting hit by another vehicle or we will die by fire, take your pick! I was a huge Dodge fan since I owned a 3500 before, this truck can not hold a candle to my old Dodge. I am extremely disappointed in the eco diesel!!
Vehicle having a ticking noise from top of engine after low mileage. There has been many complaints of this kind of problem. It appears the problem is bad manufactured valve & cams. I am concerned that this could cause engine ceased on highway, I have a V6 engine, the manufacture had fixed left side under warranty, but now have the same problem on the right and warranty has expired. I feel this should had been a recall and not warranty due to the manufacture known that they have this problem, there is a lot of the same complaint on the internet, they only repairing it under warranty or not if it fails and not addressing the issue. My issue happen on the highway.
The contact owns a 2015 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Haddad Dodge Ram (3000 harris rd, bakersfield, ca 93313) was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact stated that while driving at 50 mph, the vehicle loss motive power and stalled without warning. The contact stated that while driving at an undisclosed speed, the vehicle vibrated abnormally. The contact pulled over to the shoulder with the check engine warning light illuminated. The vehicle was restarted and operated as intended. The vehicle was towed to the same dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 52,000. Parts distribution disconnect.
After the recall and new update for fuel mileage rating. There is a delay in the throttle/turbo when applying the gas pedal. This happen when you are between 10mph and 15mph and are at a slow roll and apply the gas. Then all the sudden the truck will take off and rev way up.
Recently complete the aem emissions flash now my truck has a seriously throttle delay up to 7 seconds, I either sluggishly pull into traffic and hope not to get T boned or give myself and passengers whiplash when I have to depress the throttle in order to make the truck move. This occurs every morning and afternoon when going to and leaving work. And throughout day when running errands. Manufacture states this could be caused by the emissions update they performed.
On 10/31/2019, fca issued recall VB1/NHTSA 19V-757, for a possible fire hazzard on 2014- 2019 Ram 1500 trucks with the ecodiesel engine. They did not have a fix for the problem, at that time. In early April of 2020, I recieved another recall notice, stating parts were now available, and to call my dealer, to schedule an appointment to have the recall completed. When I called, the dealer said they didn't have the parts, but were expecting them to be shipped soon. They put me on a waiting list, and said they would call me when the parts arrived. I have called the dealer every month since then, and they still tell me, they can't get the updated parts, to do the recall on my truck. I called, two different fca dealers on 6/18/2020, and I'm getting the same response from them, no parts available. My truck is now, five years old, and has 53K miles, two of these leaking egr coolers, have already been replaced under warranty. I now have a case number with fca, and have been told, my dealer will have my truck repaired somtime in early July. These updated parts were supposed to be availible to fix the 2014 and 2015 trucks.these trucks should have been taken off the road. I should not have to wait this long to have this dangerous safety issue fixed.
Upon pulling out of a parking lot and onto a divided highway attempting to accelerate into traffic the truck made noises and the engine died, leaving me to coast back into the next parking lot entrance while holding up traffic. The failure turned out to be the crank shaft position tone ring. The design of this tone ring is a stamped steel wheel with magnetic material adhered to the rim, it appears that heat and time caused the magnetic material to crack and fail. Once a piece of magnetic material came off, the motor no longer has a proper crank position signal and will stop running. Another design consideration is that the tone ring is inaccessible without removing the transmission and flexplate, this renders it nearly impossible to check the condition of the tone ring to avoid a failure.
On May 31, 2020 I was traveling from baltimore, md to san antonio Texas on ih 85 South near lexington, nc in the middle lane at 60 mph when my vehicle totally shut down to a stop. Traffic was heavy but I safely pulled off to the shoulder and called for roadside assistance. We waited 3 hours before we got a capable tow for the truck and the U-haul we were towing. The tow company towed my truck to M&L Chrysler Dodge Ram dealership in lexington nc. The next morning about 8:00 am, I called the Chrysler Dodge Ram dealership for the results of their diagnostics. Around 11:00am I called back to Chrysler Dodge Ram dealership. They informed me they think the problem was with the fuel system and they needed to order the parts and it would take a few days and that it would be covered under the emissions recall V08 warranty.
A D V E R T I S E M E N T S
- New Brighton, MN, USA