This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on the Interstate when a electronic short warning light come on, I pulled over on the shoulder of the road and my engine quit and smoke started to come from the engine. I opened the hood and the engine was on fire. I emptied my cooler, all the bottles of water I had and Cokes and managed to put the fire out with out damage to any thing or any one other than the engine, windshield and hood. Dealer does not want to take responsibility, oil cooler seems to be the source of the fire. Oil sprayed on to the fire blanket on the hood kept burning after the main fire was extinguished. My truck was running fine prier to the fire, I have been waiting for a replacement tone wheel (recall # W58) for 6 months. I have had the EGR (recall #VB1) go out twice and fixed. Numerous electrical tail light shortages.
The recall for the crank position sensor tone wheel may delaminate falls short of correcting the problem. Mine delaminated and it cost me $2600 for the repair at the dealer in gilroy ca. Beside leaving us stranded on a remote section of highway with the travel trailer we were towing. We paid $250 for towing the truck and the trailer and $1000 to rent a car while the dealer waited to diagnose the order parts and finally to repair. After picking up the truck the check engine light came on about an hour down the road toward home. After I got home I talked to the local dealer. The truck just turned over 120000 miles just before getting to the dealer so even though the issue happened before the miles hit 120000 the dealer told me it would not be cover by the extended warranty that was part of the emission settlement. First I believe the recall for the crank position sensor tone wheel may delaminate should cover the cost to replace the wheel, not just modify the program. Second there is still an issue that was not found by the dealer before 120000 miles and I believe this should qualify as a warrant repair. Thank you for your consideration of these issues.
2015 Ram 1500 ecodiesel crew cab. While driving down the road the vehicle will automatically shift into park. The shift knob lights up all lights and then will shift the transmission into park. All doors are closed and vehicle is in motion. When this happens I have have to turn the shift knob into park sometimes the shift knob will not allow me to turn it to park. Only way to resolve this situation when it occurs is to turn the vehicle ignition off then restart. This happens on a regular basis. Almost caused me to get into an accident numerous times. Also when this occurs the the check engine light and traction control light will come on and stay on. This is very dangerous and could result in an accident.
First week of December 2020, I had a normal oil change. The following day my Ram it would not turn over. It was towed to a local shop where I was told that it was the battery (even though the battery was only a year old). Found my Ram VIN had long list of open recalls. I contacted dealership. Provided with loaner. Service adviser said truck was not safe to drive because of the egr recall. A couple hundred more miles, a fire engine would have ensued. My egr had completely failed, coolant had gotten into my intake. Parts were backordered because manufacturing of mods just began. 12/24/20 all recall mods/repairs completed. Dealership advised truck was safe and operable. Received fcas extended limited warranty. 2 weeks later coolant/water leaking from underneath. Found the coolant levels dropped. Contacted dealership, service at that time could not find leak. Told to recheck in one week. 1 week later, levels not lower but coolant fluid smell after shutting off engine. Told it was normal. Friday 2/12/21 truck started irregularly and gurgled. Found coolant had dropped significantly below the recommended levels. Brought back to dealership. Before dropping it off another mechanic found coolant leak dripping down the 4 wheel drive actuator and front cover with traces of it coming out of the water pump and valve cover gasket. Put into a loaner. I was told my water pump failed. Not covered under new fca warranty. All recall repairs/modifications did not fix issues. Vehicle remained inoperable and dangerous. Coolant never stopped leaking into intake and other areas of engine. The egr is a component failed causing domino breakdown of entire truck engine. Recall states the failed egr will cause thermal fatigue and high temperatures to crack portions of the cooling system (hence the engine fires).
- Bradenton, FL, USA
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My power steering went out. If I warmed the truck up and shift it off, then restarted it the steering would work again. Then the vehicles steering would go out while driving. The check engine light turned on and then the steering light. Now the power steering doesn't work at all. I am told from a mechanic who hooked up to my computer that this is an extremely rare incident for a truck so young. At this time I am being told it is not a recall but it certainly seems like a recall to me. The power steering would go out while driving on a road or highway going straight or turning.
The vehicle was moving down the road as I'm driving the truck just looses all power cuts off and I have to jerk it to side of the road to be towed to dealership. It's the tone wheel for crankshaft and crank shaft position sensor. And when taken to dealership they have no parts to fix my trucks and I was given a case worker with fca or Dodge and they can't get the parts it's been 3 months.
Due to a faulty brake lamp/cargo lamp, water leaked in and caused damaged to the headliner and made upper brake lamp/cargo lamp inoperable. $2400 to repair headliner and lamp. Vehicle was stationary when water entered into my truck causing damage
My vechicle recently did not start just got a dead click was able to get it started with a jump start brought it to the dealer to have it check they told me there no codes in the system to diagnose the problem asked me to leave the vechicle to see if the problem reaccured but it did not. 2 days later the same thing happened I was 50 miles from home I was able to get vehicle started to it to the dealer got the same diagnosis no codes and they can determine the cause so now I have a vechicle that I don't know if it will start when I get in it. I called Ram customer care at 18009921997 and was told the dealer followed there protocol and with out codes or replication of the issue it can not be fixed. I find that to be absurd that they are unable to diagnose a issue with there vechicle and I'm left to be the guinea pig. I have family and travel to work not knowing if I will be stranded wherever I am not a got or safe situation. I hope you can help with this issue
The truck was started and moved from one side of the driveway and moved to the other side of the driveway. The truck was turned off after being moved. About 20 minutes after the truck was turned off it was found on fire. The truck was completely engulfed at that point and had also caught the front of the garage on fire. The truck was a complete loss and the front of the garage had significant damage.
My vehicle lost power and was unable to drive while driving on interstate 94. I was with my 2 year old toddler and had to wait for a tow truck and my wife to pick us up. I had the vehicle towed back home to my local mechanic to look and diagnose the problem. The diagnosed the issue as a crank sensor tone ring. They also notified me there was a recall coming for this issue. I contacted fca and was directed to tow the vehicle to a certified dealer. I towed the vehicle over to the dealer and they determined the issue is the same as my local mechanic determined. I am also being told there is currently not a fix for this part, only a temporary fix. Fca said they will not pay for any of the towing and diagnostics. Since it was there faulty part that caused me to become stuck on the side of an interstate I am looking to be compensated for the repairs, diagnostics, and towing. This is a safety issue and I will be without a vehicle for "quite awhile" according to the dealer. The fca recall number is W58.
Water is leaking into the left headlight housing which causes the turn signal to malfunction, significant fogging and condensation in the headlight assembly unit which reduces visibility from the headlight and causes an error message. This issue is constant since it began and has not improved. This is very unsafe and is a defect in the design or manufacture of the vehicle.
The fuel pump went out then the dealer replaced it two months later the fuel sensor goes out and they replaced it total cost on my behalf was$340. Window motor also went out driver side and it was replaced. The vehicle is five years old with 37,000 miles why so many issues. Was there a recall for all this problems
The check engine light came on at 66700 miles. The fuel gauge dropped to empty. The warning box popped up and said fuel sensor failure. It was about 3/4 full when it happened. Also when the check engine light came on the economizer stopped working. Base on a internet search the number of people experiencing the exact same problem there should be a recall made on the vehicles! the fact that you lose your economizer causing increased fuel consumption and there by wasting gas should send a warning for this to be recalled immediately. Thank you for time.
Engine caught fire due to egr system overheating (maybe burning internally) melting then spontaneously catching foam rubber pad above the egr diffuser tube on fire. Resulted in melting wires, hose and other parts attached to engine. Was quickly put out with a fire extinguisher. Was driving to menards in normal Illinois and smelled smoke at first stop light, thought it was van next to me. At next stop light smelled the smoke again and pulled into menards parking lot. Saw lots of smoke coming out from under hood. Raised hood looking for where smoke was coming from. Saw a small flame, went to back of truck and took out fire extinguisher. Went to front of truck and flame had turned to flames, extinguished fire.
The left hand controls on the steering have quit working. The is no way to reset the oil change error after changing the oil. You can not use any of the left hand controls.
Truck completely shuts off while driving down the road without warning, has egr and service electronic throttle control, service exhaust, has other related electrical problems that shows up as codes, replaced the fuel pump and it still shows low fuel pressure and take several seconds to crank now and my fuel mileage is decreased.
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- Mansfield, PA, USA