This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had our vehicle serviced at the Olathe Dodge Chrysler Jeep Ram service center between the dates of May 26, 2024 through June 27th, 2024 on 3 separate occasions due to following. Received truck back on June 17th with a blown air suspension after confirming that the air suspension was filled firm when brought the truck in due to an email received for a recall and when driving the vehicle, the power steering kicked in due to the battery terminal not being secured properly (confirmed by AAA technician). No vehicle lights were turned on during this. Returned truck on June 25th, 2024, received truck on June 26th, 2024 where diesel gas was spewing from my truck sitting idol in my driveway after driving it straight home from the service center. Returned on June 27th, 2024 at 7:00 AM CST after being told by the Dodge technicians that I should've drove the truck to them and that diesel has a burning point of over 1,000 degrees. They towed my truck to the shop after I refused. Received my truck at 2:30 PM EST the same day for my road trip that had been scheduled for 6 months. On July 6th, 2024, when driving my truck 4 of the 5 lug nuts broke off completely in which the tire flew off of my truck and caused a singular car accident and damage to my vehicle. We could've been seriously injured due to where we were on the road. I had additional injury to my lower back during the accident incident. We had the vehicle inspected by the California local police department as well as the licensed technician who confirmed that this was negligence by the service center who serviced my truck less than 2 weeks prior. I am in the process of filing a complaint with the General Attorney due to not receiving any response from Dodge regarding this matter.
My truck is a 2014 Ram 1500 Vin: [XXX] *NOTE: [This recall is for older models of Ram 1500] U04 / NHTSA 18V-160 Frame Bracket This recall should be related to Ram 1500 Gas Tank fuel tank straps on, and corrosion to frame on 2009-2018 Dodge Ram.* The frame is rusted out that holds the bracket. Fuel tank is hanging off almost hitting the ground. VERY DANGEROUS... There is NO RECALL ON THIS VEHICLE YEAR AND MODEL. Thousands of people are online complaining of this same problem. So, much where the (BRACKETS) are sold out, and on back order. The frame now has to be welded with a support plate to attach to new brackets. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Gas tank strap fell off, tank was hanging, gouged my drive shaft. Frame where strap sit in is all rusted out. Strap will not stay up. Need to bring attention to this as it could if been a very hazardous condition, as a firefighter this should be under warranty.
Spoke to dealer, to date, my truck is or has been repaired after an extensive time at the dealership. I was informed that the reporting was done incorrectly and should be updated within the next few months.
- San Antonio, TN, USA
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I filled my ram with gas and a gas tank strap fell through the frame. The frame around the strap failed while the rest of the frame looks to be in good condition.
Fuel tank strap bracket has broken. Dealers and Ram customer service refuse to cover the repairs even though there is a technical service bulletin related to this issue. They state since my vehicle was originally from Canada the extended warranty is void.
I entered the off-ramp slightly turning right from the Interstate when all of a sudden the power steering went out and I heard a dinging sound. The steering wheel jerked left and almost sent me over a 30 ft. drop into a lake. I was very fortunate only to do a 180 degree spin with no damage to my truck.Had I not slowed down more than usual due to the rain I would surely be at the bottom of that lake. After coming to a halt and facing oncoming traffic I found the power steering did-??nt work at all and doing a 3 point turn is not happening because I have 33 inch mud tires on my truck so I inched my way back and forth until I was able to get back into moving traffic. On my way home with no power steering, the power steering light is constantly flashing and all of a sudden I hear another ding. The gas gauge on the instrument panel is now reading Empty when I filled up that morning and I have a flashing Fuel Sensor Fail warning. This issue with the Power Steering needs to be recalled/fixed immediately. This is ridiculous to see nothing has been done and is still being investigated 1 year later with all of the complaints specifically regarding the power steering are right in front of you.
While I was driving my wife and I heard a sound that was similar to a ratchet strap being run over while attached to a vehicle. Once in my drive way I began to inspect what the noise could have been. After looking underneath my truck I could see my GAS TANK hanging at almost a 45 degree angle. I crawled underneath to see what had happened and found that 1 of 2 fuel tank straps had been ripped out of the frame of the truck. It wasn-??t until later that I found a 12 year unlimited mile warranty was available. After speaking to a Ram dealer they informed me that ONLY the fuel straps were covered under the warranty and NONE of the damages that occur from their flawed and failed design are covered under that and if I want it covered then I would have to file a claim with my insurance. Keep in mind the fuel strap itself is only 50$ and that is all that will be covered, not the tank itself, fuel neck, gas lines, or any component of the evap system. So because Ram does not want to pay now I have to and I almost paid in full with my life and my wife-??s. I encourage others to keep an eye on this so you don-??t fall victim to this scam. It-??s nice to know that for almost loosing my life and that of my wife Ram will only cover 50$. How much is your life worth?
With less than 50,000 miles on the vehicle, the fuel sensor went out and the check engine light came on. I replaced the fuel sensor and the fuel pump and it still did not correct the issue. After doing some research, I found this is known and common issue that is deserving of a recall.
This vehicle lost power while driving and would not re-start. A message came on dash saying -??service electronic throttle-?? and then the vehicle burst into flames. There is a recall for other models with the same engine but not this vehicle. It is a safety hazard that almost killed me.
Front fuel tank bracket mount has failed at the frame. Front of fuel tank was hanging down below frame of truck. Rear bracket appears to be failing at same rate. Had they both failed at the same time the fuel tank would have fallen off into the roadway endangering others with a large object and 20+ gallons of diesel spilling. Along with the tank laying in the road the vehicle would have stopped running causing me to be immobile in the road leaving potential for a collision from the rear. No warning lamps or symptoms were present at the time. I can provide more detailed pictures when I remove tank to seek alternative repairs
Recall z46 states Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. After my dealer replaced fuel pump additional fuel system components failed, after dealer inspection I was told they only would change HPFP not honoring full recall for replacement of additional fuel system components. Putting me at risk of the original problem this recall was supposed to fix. My vehicle was fine with no engine check lights before I brought it for recall z46 after the first 10 miles since the recall i have 3 check engine light codes relating to fuel system.now it's sitting at the dealership lot with repairs to be completed.
Regarding [XXX]. I made an appointment to get the Important Safety Recall for the High Pressure Fuel Pump repaired. When I took the vehicle in for the repair on [XXX] I was informed that they did not have the part and they had been waiting a year for parts. Why I wasn't informed of this when I made the appointment is beyond me. If this Safety Recall is so important why is this dealership unable to obtain the parts? This is unacceptable and needs to be rectified for safety of the traveling public. The dealership in question is SHOTTENKIRK CHRYSLER DODGE JEEP RAM, 4970 E. Highway 377, Granbury, TX 76049. Phone (817) 279-1500. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fuel Level Sensor A Circuit - P0463. Yes, available for inspection. The Fuel level sensor cuts out and stops reporting fuel levels. This can lead to running out of gas on the highway or other dangerous situations that put the driver and others at risk. Also, the computer monitors stop reporting, therefore other aspects of the vehicle are compromised when the fuel level sensor stops working. The dealer confirms this is a common problem on this vehicle. Yes the vehicle was inspected by the dealer. The warning lamp check engine light comes on when the system fails. there is no prior warning.
I see there is a recall on some trucks of the same model for fuel tank strap. I looked at mine and notice one of the straps is broken. I can not find the recall for my truck but others have one.
Safety Recall Z46 has not been resolved, for 18 months, due to "parts not available"! If it's truly a SAFETY issue, how can this not be addressed in a timely fashion?
The fuel sensor keeps failing and I have to replace. This is the 3rd one and the dealer and or company knows that it is defective and will not recall. Everytime I get it repaired it costs me $1200 because you have to drop fuel tank to get to. The fuel pump and sensor causes the truck not to start and the fuel gauge will not work. Also the straps holding the fuel tank are suspect as well for coming loose and causing fire.
On August 9 2023 I was driving my ram and it just completely shut down. Had towed to dealership. It-??s now been 2 months and no answer on when I will be getting my truck fixed. Still making payments on this thing and it-??s just sitting and cost me money from sitting. I keep getting the run around from ram
A D V E R T I S E M E N T S
- Olathe, KS, USA