This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ram 1500. The contact received notification of NHTSA campaign number: 17V302000 (air bags), which indicated that the parts were unavailable for the repair. The dealer was not contacted. The contact called the manufacturer and was informed that they would call the dealer on his behalf. The contact was not called back and no appointment was scheduled for diagnostic testing. The contact called the manufacturer again and was informed to call back. The vehicle was not repaired. The contact had not experienced a failure. Parts distribution disconnect.
When I purchased in October 2017, I drove the truck for a couple of weeks when my passenger airbag light came on and also the seat belt signal came on brought it to dealership was told I must pay out of pocket, I respectfully told them that I should not have to pay out of pocket that there is a malfunction and they should fix it no response and charged me to look at it as I sat for 2 hours....
I purchased this truck and had issues and would like to be in the takata recall list. Brought in to dealership 2 weeks after purchase and was told I have to pay for repairs they do not cover these areas very upset. Please help me... thank you it happens when I start my vehicle and when moving...
The contact owns a 2013 Ram 1500. The contact stated that the air bag indicator illuminated. The contact called ganley Chrysler Dodge Jeep Ram at (440) 232-2121 (located at 310 broadway ave, bedford, oh 44146) where an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 46,000.
All steering wheel electrical function not working, including horn, air can not deploy, vehicle had this issue when new and clock spring and wiring was replaced 3 years ago, then recall was done for air bag and now the same problem. Last week almost involved in accident and could not use horn to alert other driver. Cruise control functions also do not operate, I am afraid to let wife drive with kids since air bag will not function if accident happens.
Service airbag system. Service electronic braking system. Service pwer steering. Service electronic trottle conteol. Service power steering. These came up wore throng it on to leave for the day. That happened 2 times. Truck had to be towed. Upload to software was done. 2 days later the A/C fan went out. It was replaced but still turned off antway. Dealer stayed radio need to be replaced. 5 wks latter - it's beyond installed. Dealer stayed software upload had nothing to do with radio mess up. I beg to differ. Radio controls alot of stuff critical to the function of the truck. It's happened several times for over 8 months. It's been in the shop more than I've driven.
The contact owned a 2013 Ram 1500. While driving 45 mph, the contact crashed into another vehicle. None of the air bags deployed. The vehicle was taken to the dealer's insurance company (auto auctions Inc, located at 1280 jackson St a, St paul, mn 55117; (651) 488-0581) where it was deemed destroyed. A police report was filed. There were no injuries. Neither the driver or side airbags deployed. The seatbelt was on but tossed around due to the seatbelt not holding in place. There was multiple bruises and injuries. The manufacturer was contacted at 800-992-1997 and stated that they would not be able to assist, and that the contact would have to speak with a higher authority. Case number: [xxx] was provided. The approximate failure mileage was 43,545.....updated 11/16/17 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I received a safety recall letter in the mail on July 03,2017. The dealership where I purchased the vehicle refused to make the necessary repairs. The dealership is located at 2173 South woodland boulevard deland, Florida 32720. Phone number (386)736-3000. Refer to T25/NHTSA 17V-302.
The contact owns a 2013 Ram 1500. While driving approximately 30 mph, the front and rear driver and passenger air bags deployed without warning or impact. As a result, the contact sustained a bloody nose and face injuries that did not require medical attention. A police report was not filed. The vehicle was diagnosed, but the dealer could not find a failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that there was a near rollover crash. The contact stated that there was no crash. The approximate failure mileage was 71,000.
April 15th 2017 I was leaving a friends house where my vehicle was park. I got in my vehicle and started the engine. When all the gauges lite up for the system check I noticed my air bag light was still on. I tried to turn off the engine and then restart the vehicle but was unsuccessful. The air bag light was still on. For the next 3 days and still, my air bag light is on and I get periodically a message on my dash stating "service air bag".
I had the 2 air bag recalls work performed at dealership. Less than 2 months later the service airbag system light and message indicator came on upon cranking and stayed on, so I took it immediately to the dealer. They kept it for several days. They said the harness connector was bad and they needed to order a new one. The next day they called and said the truck was ready. They told me they had simply bent the harness connectors and that solved the problem. A month or so later the light came on and stayed on upon cranking. I took it in to the dealer. The service tech pulled on of my boys' small footballs from under the driver seat and fiddled with the harness and said that it would probably fix it, but come back if not. (up until now was before three years or 36,000 miles had elapsed.) I took the truck in for the recommended 30,000 mile service and stressed that warranty period would soon run so check air bag light and everything else. A few more months go by and the air bag system light and message indicator comes back on but goes off within a few minutes. I called the dealer service department and tech said "as long as it goes off it is ok. It sometimes just does a self-check on the system." After a couple of days no more light. A few weeks ago the light and message indicator came one and went off within a few minutes. Now the intermittent air bag system light and message indicator continues (generally upon cranking, but often while driving). Sometimes multiple times a day; sometime not for a day or so. I cannot get dealer to return my calls.
The contact owns a 2013 Ram 1500. While driving at any speed, the air bag warning indicator turned on and off. The failure was not diagnosed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.
At startup, horn and all electrical buttons on the left side of the steering wheel and back of the steering wheel were inoperative. Unable to make hands free calls, blow horn, or change drivers display screens. Will the steering wheel airbag work? truck was sent to dealer for repairs and returned not repaired. It's gaong back again. Milage 21,112, owned 36 months and 3 weeks.
The contact owns a 2013 Ram 1500. The contact received notification of NHTSA campaign numbers: 15V460000 and 15V459000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On July 22nd when leaving work, the vehicle was driven out of the parking lot and took two left hand turns and a right hand turn onto a busy road. The turn signals were working intermittingly the last time they were used. Once the right hand turn was completed, and began driving down the road, the drivers steering wheel airbag deployed. Once the vehicle control was regained it was pulled over to the side of the road and shut off. The airbag looked to have burn hole in it and there was the smell similar to plastic melting. The key was turned back on and at that time no turn signals would work and the wipers would not stop operating. Although the airbag deployed and diverted attention when it went off, it did not fully inflate either. The dealership was contacted and they recommended filing a complaint with Chrysler. Since the dealer was only a couple miles away, the vehicle was driven to them. I contacted Chrysler and filed a complaint. They advised that the dealer is not to touch it until an investigator contacts them, and that I will be provided an alternate source of transportation. I contacted Chrysler and was advised there was nothing they could do and it was in the hands of a different department that I was not allowed to contact. After numerous requests to speak with a supervisor and the alternate department, I was finally contacted by Mr. Kon of special investigations on August 15th. He advised that there will be no transportation provided unless Chrysler determines that they are at fault for this. He was also unable to provide any timeline as to when someone would be able look at the vehicle. The dealership is also taking the approach that they will not offer a source of transportation until it is approved by Chrysler. The R36 recall related to this same symptom was reportedly done by the dealer in the spring of 2016.
A D V E R T I S E M E N T S
- Cicero, NY, USA