This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At startup, horn and all electrical buttons on the left side of the steering wheel and back of the steering wheel were inoperative. Unable to make hands free calls, blow horn, or change drivers display screens. Will the steering wheel airbag work? truck was sent to dealer for repairs and returned not repaired. It's gaong back again. Milage 21,112, owned 36 months and 3 weeks.
The contact owns a 2013 Ram 1500. The contact received notification of NHTSA campaign numbers: 15V460000 and 15V459000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On July 22nd when leaving work, the vehicle was driven out of the parking lot and took two left hand turns and a right hand turn onto a busy road. The turn signals were working intermittingly the last time they were used. Once the right hand turn was completed, and began driving down the road, the drivers steering wheel airbag deployed. Once the vehicle control was regained it was pulled over to the side of the road and shut off. The airbag looked to have burn hole in it and there was the smell similar to plastic melting. The key was turned back on and at that time no turn signals would work and the wipers would not stop operating. Although the airbag deployed and diverted attention when it went off, it did not fully inflate either. The dealership was contacted and they recommended filing a complaint with Chrysler. Since the dealer was only a couple miles away, the vehicle was driven to them. I contacted Chrysler and filed a complaint. They advised that the dealer is not to touch it until an investigator contacts them, and that I will be provided an alternate source of transportation. I contacted Chrysler and was advised there was nothing they could do and it was in the hands of a different department that I was not allowed to contact. After numerous requests to speak with a supervisor and the alternate department, I was finally contacted by Mr. Kon of special investigations on August 15th. He advised that there will be no transportation provided unless Chrysler determines that they are at fault for this. He was also unable to provide any timeline as to when someone would be able look at the vehicle. The dealership is also taking the approach that they will not offer a source of transportation until it is approved by Chrysler. The R36 recall related to this same symptom was reportedly done by the dealer in the spring of 2016.
The contact owned a 2013 Ram 1500. While driving 70 mph, there was an unknown noise coming from the vehicle. The contact attempted to decelerate and the air bags deployed without warning. As a result, the contact crashed into a residential fence. The contact sustained neck, arm, and head injuries that required medical attention. The passenger sustained head, neck, and back injuries that also required medical attention. A police report was filed. The vehicle was destroyed and towed to a collision lot. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000......updated 07/26/16
2013 Dodge Ram 1500. Consumer writes in regards to no response from dealership in reference to steering wheel wiring recall/air bag notice. The consumer referenced recall # 15V459000.
- New Orleans, LA, USA
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Takata recall. The contact owns a 2013 Ram 1500. The contact received a recall notification of NHTSA campaign numbers: 14V796000 (power train) and 15V313000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.
Owned truck for approximately 2 years with no problems observed. Received notice of 3 recalls 2 of which were related to air bag issues. Work was preformed by dealer I purchased truck. Approximately 1 month later air bag light comes on. This is the first time ever a light came on. Dealer examined found defective passenger air bag. They replaced at my expense of $600. About 1 month later an intermittent air bag light comes on and off. Dealer examined found defective wire harness for passenger air bag. Fixed at my expense of $300.
"takata recall" I purchased a certified 2013 Dodge Ram 1500 espress about a year ago. The dealer promised to replace anything that went wrong with the truck within 3 months and 3,000 miles. I also have the remainder of the powertrain warranty. As soon as my wife and I drive the truck off the lot, the "service airbag system" light came on the dash. I turn around and go back to the salesman. He says he'll fix it by resetting the battery. I tell him that's temporary until the computer relearns the issue. He tells us if it does he'll take care of it and we can have it serviced at any Dodge dealer. It came on on the 100 mile drive home. I took it in to a dealer in chelsea, mi. They couldn't find the airbag fault as the light mysteriously went off. One day after picking up the truck, the airbag light comes back on. I called Chrysler customer care at this point to try and get this resolved. They give me a hard time and tell me I'll have to pay for the fix. I've called them probably 15-20 times to get this resolved without me paying an arm and a leg for something they should have fixed when I bought the truck. I even took it in for a seperate airbag recall hoping it would fix it. The dealer didn't even tell me what they fixed, instead they said if I want that airbag issue fixed they first need to diagnose it to the tune of $125 plus repair costs. Needless to say, my "service airbag system" light has been on since I bought the truck and is still on until I sell the truck I guess. When I said they were just fined 105 million for not handling recalls/ airbag issues, they just said so what. I said so you don't care if I have loaded gun at my face that could go off at any time....they said they recommend I don't drive it until it's fixed....they really could care less about their customers safety.
The contact owns a 2013 Ram 1500. The contact received notification of NHTSA campaign number(s): 15V460000 (air bags) 15V459000 (steering). However, the parts to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2013 Dodge Ram 2500. Consumer writes in regards to recall notices occupant restraints control, airbag deployment system and fuel leak/fire and requests dealership to pick up vehicle to complete recalls..
The contact owns a 2013 Ram 1500. While driving in the rain at approximately 50 mph, the vehicle hydroplaned over a ditch and crashed into a hill. The air bags did not deploy. The police and the ambulance were at the scene and rescued the contact and the passenger, both of whom sustained injuries requiring medical attention. A police report was filed. The vehicle was towed to a tow yard. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
The contact owned a 2013 Ram 1500. While driving 45 mph, the contact rear ended the preceding vehicle. The air bags failed to deploy. The contact sustained head injuries that required medical attention. A police report was filed. The vehicle was destroyed and towed to a collision lot. The manufacturer was not notified of the failure. The approximate failure mileage was 65,000.
Takata recall: I was recently involved in an accident in which my driver side air bag did not deploy when it should have. There was so much impact that the passenger side front and rear curtain air bags deployed on the other vehicle involved in the accident. I was stopped at a stop sign preparing to cross a very busy intersection. Once I determined it was clear I began to roll away from the stop sign when suddenly a South bound car entered the intersection without it's lights on and collided with the front driver's side of my vehicle. At the point of impact, the South bound car was traveling at least 45 mph and my vehicle had merely rolled away from the stop sign and I slammed on my breaks just prior to impact. I was not traveling more than 5 mph when the vehicles collided. Once both vehicles had come to a complete stop I realized I had struck the back of my head on the driver's side window extremely hard but no air bag deployment had taken place. There was so much force in the impact that the frame on my vehicle was bent. The other driver was cited in the accident any my vehicle sustained $16,000 in damage. I am extremely frustrated that the side curtain air bags did not deploy and now I'm facing the fact that I will have to continue to drive a repaired vehicle that may or may not provide me with all the safety that I demand moving forward. I respectfully ask for your assistance in helping me hold the manufacturer liable for my situation and rectifying the situation. Had I rolled into the intersection any farther than I did, I may not be alive to file this complaint.
The contact owns a 2013 Dodge Ram 1500. The contact received notification of NHTSA campaign numbers: 15V460000 (air bags, seat belts), 15V459000 (air bags), and 15V461000 (equipment). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Dodge Ram 1500. While driving approximately 50-55 mph during inclement weather conditions, the contact accelerated to 65 mph and the vehicle spun out of control. The vehicle flipped over landing once on the passenger side and then continued to flip over onto the driver side, causing the tailgate to fracture. The air bags failed to deploy. The driver sustained neck and back pains including abrasions on the legs that required medical attention. The front passenger sustained lacerations to the head that required medical attention. The vehicle was towed to an impound lot. A police report was filed. The contact received notification of NHTSA campaign number: 15V459000 (air bags), but the dealer stated that the part was not available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 41,000. Parts distribution disconnect. Updated 12/30/15 the consumer provided photos.
The contact owns a 2013 Dodge Ram 1500. The contact received notification of NHTSA campaign numbers: 15V460000 (air bags, seat belts) and 15V459000 (air bags); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2003 Dodge Ram 1500. The contact stated that the recall notice for NHTSA campaign number: 15V312000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure......updated 02/10/16
The contact owns a 2013 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 15V459000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer scheduled an appointment. When the contact arrived, he was informed that the parts were not available which was unreasonable due to the contact traveling over 100 miles to get to the dealer. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Hayden, ID, USA