EA01-007, airbag and horn is inoperative due to a defective airbag clockspring which is located inside steering column.

- Cape Cord, FL, USA

Clock spring broken causing airbag light to illuminate during all periods car was in use, also causing horn to not work. Clock spring was replaced by dealer.

- Egg Harbor, NJ, USA

Horn wont blow, cruise control won't work, and airbag light is constantly on.

- Sacremental, CA, USA

Clock spring in the steering column that controls driver airbag, cruise control, and horn did not work at time of purchase, was replaced by dealer.

- Clovis, CA, USA

Airbag light is on, and horn/cruise control stopped working, clock spring assembly needed to be replaced.

- Plano, TX, USA

Consumer was traveling 25mph on highway and light for airbag came on dashboard.

- St Joseph, MI, USA

The airbag light stays on, the crusie control does not work, the horn does not work.

- Jacksonville, FL, USA

Airbag warning light remained lit at all time. Local Chrysler dealer replaced clockspring assembly.

- Orange Park, FL, USA

The airbag light stayed on and the horn failed to work. I took the vehicle to a dealer for an inspection. They said they found the D/S squib circuit open and clockspring inop. They replaced the clockspring{#4687630af} and seal pkg{cbxg8450}. the total cost was $217.18. I also had recall #845 corrected at this time as well. Two safety issues on the same vehicle is not a comforting situation. I am very concerned of the reliability of this vehicle as my wife is the primary driver to Transport my children. Your attention in this matter is greatly appreciated.

- Wappingers Falls, NY, USA

In March my airbag light stayed on and then the windshield wipers failed to work. I then a burning odor came out of the heating unit. I brought it into a Chrysler dealership to get fixed. This is the work needed to repair the car. Switch multifuntion, clockspring for airbag. Complete replacement of the BCM due to the airbag malfuntion and wiper malfunction., replaced the multifunction switch. BCM recontroller reprograming and replaced clock spring to repair air bag lamp coming on. The final cost with labor totaled $843.44 I called Chrysler to see if this malfunction would be covered and I was told no. The service department said it is rare that the system fails in a car with my milage. Chrysler was very nasty on the phone and said they would not consider any responsibility towards the payment of the defect. I asked to speak to a manager etc....and I was told that I could not be forwarded to anyone else. I was told by the rep on the phone that the final decision was made. Last week I heard on the radio about an investigation on the possible defects of the vehicles clockspring assembly which provides the electricity for the wipers etc....I did not check to see if it had affected the horn or cruise control because I had not used both during that time. It seems the faulty clockspring possible blew out the electrical system which resulted in the need for a replaced BCM component. I am hoping if this is found to be a defect Chrysler will reimburse the $843.44 to me.

- Manalapan, NJ, USA

I needed to use my horn to warn another driver who was cutting in front of me and discovered that my horn would not work. My airbag light also was on. I tried other features and found that my cruise control would not work. I took the van to the dealer who informed me that I needed to replace my clock spring in order to get power to the nonworking features. I am reporting this as a result of an article in the news regarding your investigation of defective clock springs in daimler Chrysler vans 1996-2000.

- Baton Rouge, LA, USA

The air bag indicator light is on and the cruise control only works occasionally.

- Wilmington, DE, USA

When airbag light came on, horn stopped working, along with cruise control. Reported via phone immediately to service dept. Stated common failure. Able to diagnose over the phone. Told me "not to worry" because airbag would not deploy. Light indicated failure. Had to pay dealer $295.55 to have repaired.

- Austin, TX, USA

Airbag light came on, horn and cruise control quit working.

- Stafford, VA, USA

I recently heard a news report on a local radio station that the government has launched an investigation into the combined failure of the air bag system, cruise control and horn on approx 3 million mini vans. Unfortunately, I suspect my van currently has this same problem. It has not been examined by my Chrysler dealer although I did contact them and they advised they were unaware of this type of problem and claimed to have not received any report from Chrysler about this. I also called Chrysler customer assistance and they too were "unaware" of any problems and simply documented my concern. I would like to know if Chrysler is indeed aware of multiple problems with this same failure or are they avoiding admitting to the investigation. I was quite suprised to read in my paper today about the investigation (EA01007) and how the symptems matched mine exactly. About 6 months ago, the air bag light illuminated apon start up and now stays on for the full duration of the drive. A few weeks after that, the cruise control began a bizzare on again, off again pattern. Each time you started the car, it was a crap shoot to see if cruise would be working. A few weeks after that, we noticed the horn no longer works. I'm leary of bringing the vehicle in for "diagnostics" considering some of the repair costs I've heard, associated with air bag system repairs. I would like to be advised as to what Chrysler response was and is regarding your announced investigation. Thank you.

- Canton, OH, USA

The clockspring assembly, the system that provides electricity for the driver side air bag, horn and cruise control. The air bag readiness indicator lamp came on and the horn, and cruise control does not work

- Mashpee, MA, USA

Please help. Air bag light on dashboard is on and my horn doesn't work. Dealer told me minivan is out of warranty and would cost close to $500 to fix. I'm a disabled 69 year old vet and I can't afford to fix it.

- Vincentown, NJ, USA

Clock spring in steering column has caused airbag light to come on, horn to fail, and cruise control to stop working. Dealership has repaired this defect at consumers cost. Please provide any additional information/attachments.

- West Allis, WI, USA

Airbag light on, horn and cruise control not working either.

- Plainfield, IL, USA

Airbag light is on, horn and cruise control not working either.

- Rutherforten, NC, USA