While driving horn was inoperative. Dealership did not repair the recall because the consumer was over 70,000 miles recall limit.

- Mount Vernon, NY, USA

Vehicle was taken to the dealer because the air bag light illuminated. Also vehicle was taken to dealer for recall 02V293000 clockspring repairs. Dealer attempted to repair the problems under the recall, but was only able to fix the horn. Air bag light was still illuminating, and cruise control did not function. Consumer requested a call back.

- Rapid City, SD, USA

The van was involved in a head on collision mostly on the drivers' side. Neither dual air bags deployed. The owner has just received the recall for the "clock spring" 01-27-2003.

- Indianapolis, IN, USA

Horn failure and cruise control. Dealer says clock spring has failed.

- Grosse Pointe, MI, USA

The problem is that the air bag warning light stays on, horn cannot work, and lose the cruise control. This indicates the malfunction in air bag system, horn circuit, and the speed control.

- Silver Spring, MD, USA

Horn does not work, and airbag sensor light is on. Consumer feels airbag may or may not depoy. Can't warn other drivers. Cause unknown.

- Nanuet, NY, USA

Investigation currently open by NHTSA EA01007. My airbag light would come on and sometimes extinguish during driving but come back on later. Finally the airbag light stayed on constantly. Over the course of a month, the cruise control and horn quit working as well. I inadvertantly stumbled across this open NHTSA case while looking for a wiring diagram to begin looking into the horn problem first. While the van is 6 years old I understand that Dodge/Plymouth have replaced over 400,000 clock spring assemblies. The dealership charged me $223.30 to replace the part including labor. It would seem that a fair amount of these assemblies have failed which I would expect to last for the lifetime of the vehicle. I would have been willing to pay for the part if Dodge/Plymouth would install it for free. Not only did they charge to install it, they were ready to charge me an additional $70 diagnostic fee if that wasn't the problem. I'm very disappointed that Dodge/Plymouth is very well aware of this problem which is obviously safety related as I have driven around for 2 - 3 months with an airbag light on which I'm sure others are doing and then they make a nice profit on charging me to fix a defect they are very well aware of. If I can answer any other questions, please feel free to contact me.

- Miamisburg, OH, USA

The horn quit working, cruise contron quit working, air bag light remained lit after starting.

- Parkersburg, WV, USA

Engine light stays on, airbag light stays on, horn and cruise control inoperable. Suspect defective clockspring est cost to repair $250-400.

- Lakewood, CA, USA

Seems to be a common problem with Chrysler vans. Something to do with a clock spring, that is in the steering wheel column. I have found other examples on the internet and there was mention of a class action law suite. Costs around $190 to $260 to fix. My father in laws Chrysler van has same problem with air bag light. Not sure about horn.

- Rowland Heights, CA, USA

During hot weather dash air bag indicator light illuminated, horn did not function & cruise control no longer functioned. Certified service center has identified problem is due to clock spring in steering column (ref NHTSA action #: EA01007). Air bag light came on first...cruise control still work intermittently. Did not become aware of horn malfunction until needed for collision avoidance (near miss, no damage). Reference NHTSA recall # 98V046 for same issue in different make vehicle by same manufacturer. Reference Chrysler tsb # 08-010-01 May 01 that covers broad range of makes and models. This investigation was opened in Feb-2001. Why was a recall issued on Wrangler and not minivan when both use same system?

- Delavan, WI, USA

Air bag light flickered then stayed on, cruise intermittent, no horn.

- Marysville, OH, USA

Airbag light has come on, and horn and cruise control stopped working.

- Westminster, CA, USA

Airbags lights stays on/ speed control and horn do not work. Clockspring failure.

- Upper Darby, PA, USA

The air bag/ clockspring was defective and affected the horn, cruise control and automatic locks. This is becoming a common problem for vehicles similar to my make, model and year, according to our mechanic. Upon research via internet, its an apparent problem and yet a recall has not been issued. I would like reimbursement since this was defective. Thank you for looking into this matter.

- Denton, TX, USA

Air bag light stays, on and horn does not blow. Contacted dealer, and dealer stated it was not under warranty.

- Kissimmee, FL, USA

In 1999, interior lights failed. 10/2001 horn failed, and airbag lights go on/off :apparenlty it is the modular that control all these items and more such as milege, etc. Called dealer. Said Chrysler has recall on airbag but not for my year.

- Paterson, NJ, USA

Airbag light came on, horn and cruise control stopped working. Dealer replaced clock spring assembly.

- Phoenix, AR, USA

Due to failure of clock spring, unable to use horn and airbag inoperative-safety compromised. This part was on the news as a problem but not a recall yet! cost $345.oo to fix. This system should not fail.

- Upper Marlboro, MD, USA

Airbag light would come on and stay on. Horn won't blow. When horn would start to work airbag light went out.

- Herndon, VA, USA