On 7-25-23, my wife and I were riding in our 2011 Nissan Versa locally and noticed a banging noise coming from the front end of the car, especially when hitting bumps or uneven payment. When we parked the car at home, I noticed a small piece of metal shaped like a coil spring on the road where we usually park. I phoned our mechanic at Ryan Automotive Goodyear in Moon Twp and asked him if he had time today to see where the banging noise was coming from. We arrived at Ryan Automotive around 3pm. Our mechanic [XXX] said that the front coil spring has broken and the top engine mount needs to be replaced as well. There was a recall on the front coil springs back in 2015 that I had done at West Hills Nissan in Moon Twp, which was sold to #1 Cochran Nissan. Cochran Nissan has no record of my car being serviced at West Hills Nissan along with the recall work. I am wondering if West Hills Nissan ever replaced the coil springs or did they use the recalled coil springs for the replacement. I am trying to find out if the front coil spring recall can still be honored at a local Nissan Dealer. When I searched for official Nissan recall centers near me, #1 Cochran Nissan does not come up. As you know, a broken coil spring can easily fall below the strut and slice the sidewall on your tire in the blink of an eye, especially on the highway. This is a dangerous situation, so I would like to get the recall on the front coil springs done at a local Nissan dealer, otherwise I will consider trading the car in toward a newer car. Sincerely, [XXX] [XXX] mobile and [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Coraopolis, PA, USA

The contact owns a 2011 Nissan Versa. The contact stated while driving 35 MPH and going over a pothole, the vehicle began to drift to the left. The contact stated no warning light was illuminated. The contact continued to experience the failure. The contact called the local dealer and made them aware of the failure. The contact took the vehicle to an independent mechanic and was informed that the coil springs needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 164,000.

- Clinton, MA, USA

The contact owns a 2011 Nissan Versa. The contact stated while starting the vehicle, there was an abnormal sound while turning the steering wheel. There were no warning lights illuminated. The vehicle was taken to the local dealer who diagnosed the failure with the coil springs. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 15V573000 (Suspension) for which the VIN was included. The approximate failure mileage was 200,000.

- Belleville, IL, USA

I do not live in the salt snow States my coils snapped my wheel almost flew off and the dealer is very difficult

- Bellflower, CA, USA

The contact owns a 2011 Nissan Versa. The contact stated while driving 40 MPH, the accelerator pedal was depressed however, the vehicle hesitated. The contact felt the hesitation coming from the front passenger side of the vehicle as the low tire pressure warning light illuminated on the instrument panel. The contact pulled over and saw that the front passenger-??s side tire was completely flat and torn all the way around. The contact called roadside assistance and a spare tire was placed on the vehicle. The contact then drove to a dealer and was informed that the front passenger-??s side coil spring fractured, which caused the puncture and damage to the tire. The dealer replaced the front driver-??s and passenger-??s side coil springs along with the tire. After the repair, the contact discovered NHTSA Campaign Number: 15V573000 (Suspension) which he linked to the failure. The manufacturer was notified of the recall and informed him that the Vin was not included in the recall. The vehicle was repaired. The failure mileage was approximately 188,000. The tire puncture caused the tire to burst, resulting in loss of control of the vehicle. The puncture was more like a shredding of the entire circumference.

- Mason, OH, USA

Details issued February 2, 2016 recall id 239044 NHTSA campaign # 15V573000 vehicles affected 218,019 component affected suspension: Front: Springs: Coil springs per Nissan repaired or replaced 2 springs 2017 at dealer. The repaired or replaced from 2017 1 of 2 of the springs failed again 2019. Inspected 2020 at dealer and stated not their problem since they satisfied recall rules in 2017. Due to mileage and/or age of car they are not responsible as per Nissan. This is repetitive failure.

- Englewood, OH, USA

Cracked coil spring was replaced in 2016 per recall. While driving on 10/12/2020, suspension issues occurred again making the car undriveable and barely avoiding serious accident and injury. There was a loud crack from under the car and the vehicle became unstable. I got to a safe spot to pull over and had it towed.

- Clarksburg, WV, USA

The front coil spring broke or unwound and stabbed the tire. We were just leaving, still in the driveway and had only traveled a few inches when we heard a noise and stopped. We watched the tire deflate and heard it hissing. The next day (today) we removed the tire and found that it had been stabbed. My grand-nephew found there was a recall notice. I called Nissan Consumer Affairs at 1-800-867-7669. And left a message, then called Nissan anchorage dealership. They offered to take a look at it before they could help. That would require a 45 mile tow. They gave me a different number at Nissan: 800-647-7261. I called and spoke with [xxx], she gave me a case #[xxx], but said my VIN wasn't in the campaign. Apparently it doesn't apply if the car is over 9 years old, and maybe the mileage is too high, it's 104,789. We are alive and unhurt because of the timing, but this could have been deadly. I never received a notice. Their website does not list Alaska as qualifying for the campaign. I will be having the car towed to a local shop for repairs. Nissan should take care of the expenses. I would like to take it to the dealership, but there is a possibility that the repairs might cost more than replacement. Nissan's site for the recall is: Https://nissanassist.com/campaigns/Nissan-Versa-front-coil-spring-safety-recall-campaign/?fbclid=iwar3vneaclbxkui_V5vcdeqp151pzcinac6S3pmfoerglz--9D-zqc0uaggc information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wasilla, AK, USA

The contact owns a 2011 Nissan Versa. The contact stated that after driving over a pothole or rough road surface, the vehicle would jump or skip towards the left or right. The contact took the vehicle to a certified mechanic who stated that the subframe and bushings needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.

- Uxbridge, MA, USA

Ball joints need to be replaced. Is this normal after only 9 years and 85, ooomiles ?

- Port Washington, WI, USA

Today, 5/1/2019, my car's rear spring snapped. Thankfully I was going slow and it didn't cause an accident. However, the reason I'm reporting this is because the front springs were recalled for not being coated properly, but the back springs were not and it seems to be the same type of problem. I was driving less than 25 mph, bringing my friends kids to the bus stop and I heard a loud spring popping bang noise and felt it under my car.

- Danville, NH, USA

Structural/frame damage that occurred on 08/08/2012

- Los Lunas, NM, USA

The contact owns a 2011 Nissan Versa. The contact heard an abnormal noise coming from the front coil springs. Cole Nissan (304-327-0511, located at us-460 suite #3, bluefield, wv 24701) repaired the vehicle per NHTSA campaign number: 15V573000 (suspension); however, the remedy failed and the vehicle was deemed unsafe to drive. The vehicle was taken to the dealer more than five times, but the failure could not be remedied. The vehicle was not included in NHTSA action number: PE15019, but experienced failures related to the front coil springs. The contact felt that repairing the vehicle with the same oem parts would lead to more failures. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.

- Bluefield, VA, USA

Seen upon check-up for inspection. Drivers side rear coil spring broken off.

- Gettysburg, PA, USA

The contact owns a 2011 Nissan Versa. While driving at an unknown speed, the contact heard an abnormal noise coming from the front passenger side of the vehicle. The contact noticed smoke coming from the front passenger wheel and then the wheel exploded. The vehicle was taken to an independent mechanic where it was diagnosed that the coil spring fractured against the tire. The contact called capital city Nissan of topeka Kansas at (785) 267-6700 and was advised to bring the vehicle to the dealer. The dealer replaced the struts, the stabilizer links, and the sway bar on the front end of the vehicle. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 15V573000 (suspension). The failure mileage was 69,078.

- Topeka, KS, USA

Vehicle was frequently making an odd noise - like tension being released when turning at slow speeds - took it to an independent mechanic who discovered that the front coil springs were corroded. Nissan has recalled this part for other Versas from other states "due to salting of the roads" our state does not salt so we were not included. It also only applied to the Versa sedan - not hatchback. Clearly this is a bigger problem then Nissan wants to explore or admit to. Upon calling them they will offer no remedy as we did not take it to the dealer first. But a compliant has been filed with Nissan. This is a clear safety concern as the spring can snap and puncture the tire - it is a problem with cars that aren't on salted roads! Nissan needs to expand this recall.

- Vashon, WA, USA

In 2015 was driving my 2011 Nissan Versa. It was clear weather 830am I was on a street which speed was 40-55mph going within the speed limit the vehicle had been properly maintained since ownership when out of no where my right front end dropped which I learned was ( my front coil spring snapped) and caused my vehicle to loose control and the car to roll multiple times and me being ejected out of the vehicle and the air bags also did not deploy even though they were engaged on. Nissan did not notify me of the recent recall of the front coil spring at all. I'm currently filing a lawsuit against the company due to serious damages that have affected me greatly.

- South Portland, ME, USA

Takata recall and spring coil recall I purchased/financed my Nissan Versa car this year 2017 around February. Sometime in July 2017 I received a letter informing me of the takata recall for the air bag inflator hazard and to contact the nearest Nissan dealer for further instructions. I contacted them here in monroe Michigan gave them my VIN number and they then informed me that they were aware of the recall & also informed me of a second recall of a spring coal recall was a recall before I purchased the car and was not informed of it also, they then proceeded to tell me that at that time they did not have any loaner vehicles available & that they can place me on a waitlist or that I could call around to different dealerships to see if they had any available. They stated that they only had 4 loaner vehicles on there lot & that they were using them only for their customers & they would come first before anyone else. I called three other dealerships they all put me on the waiting list with no response back & several attempts inquiring about the loaner vehicle. I have not driven the car since July up until the date, while I had been driving prior to July I had had several problems with the suspension on the car, had the car services twice at the dealership I purchased the vehicle from with no solution to the problem when I'm driving the car you can smell a tire burning smell & they said it was ok to drive. I thought otherwise so I completely stop driving the car still payed the carnote monthly & car insurance waiting on the loaner vehicle. Because of this I have almost lost my job, missed worked & had to car pool my kid's & I back & forth to school & work. I talked to the Nissan corporation they investigated it & informd me that they would not be able to reimburse me & still proceeded to keep me on the waitlist I have recently given the car back requesting for a refund.

- Monroe, MI, USA

Takata recall. The contact owns a 2011 Nissan Versa. The contact received notification of NHTSA campaign numbers: 17V449000 (air bags) and 15V573000 (suspension); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted (thruway Nissan, newburgh, NY, 845 562-1000) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.. updated 8/15/18

- Walden, NY, USA

The contact owns a 2011 Nissan Versa. The contact heard an abnormal clunk sound under the vehicle while parking and turning corners without warning. The vehicle was serviced per NHTSA campaign number: 15V573000 (suspension). The dealer was contacted at 540-667-6800 and was advised to give it time to "break in". the contact stated that the noise persisted for over a year. The contact went back to the local dealer (tri-state Nissan, 1230 millwood pike, winchester, va, 22602), but they were unable to duplicate the failure. The contact later returned the vehicle to the dealer where it was diagnosed that the strut bearings failed. The manufacturer stated that the strut bearings were not included in NHTSA campaign number: 15V573000. The contact would be responsible for the repair cost. No further assistance was offered. The failure mileage was approximately 66,000.

- Middletown, VA, USA