This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was driving along, and heard a loud knocking sound. Thought it was the transmission, so I took it in to a dealership, and they said I had a cracked transfer case. Nissan extended the warranty for there transmissions, but not for their there transfer case. My vehicle could have seized at any moment when I was driving. It sounds like there are allot of Nissan Muranos that have this same issue.
Dealer says my car is leaking oil from the oil transfer case. I have not had any evidence in my driveway of any oil leak. This is the first time I heard of it, but even the repairman at the dealership says Nissan knows it's a defective part. Now I see on line plenty of information on this. Why wasn't this a recall issue" how many folks can afford $3500 for a repair that is not covered under warranty" I can't.
While my husband was driving the vehicle into work, started out driving normal. Then about 6 miles from home it all of a sudden started a jerking motion and then the vehicle came to a complete stop. He was able to get the vehicle off the road. Had the car towed to a Nissan dealer thinking it was the transmission which would have been covered under the extended warranty. Was contacted this morning and told it was the transfer case which is not covered under the warranty for the cvt transmission which is going to cost us $3600 to have repaired along with the $125 to get it towed to the dealer. We have had this vehicle for only 4 months. Considering how much these vehicles cost they should not be falling apart this quickly! I believe if they are willing to extend the warranty for the cvt transmission they should be willing to take care of any parts that could be affected by it.
Purchased a 2009 Nissan Murano. Has only 72,000 miles and is only 5 years old. According to the local Nissan dealer, the transfer case apparently went bad and is not covered under the extended cvt warranty. Instead, they quoted me a price of over $3,000 and no guarantee that the repair will even fix the problem. My complaint stems from a great deal of research that shows Nissan is familiar with the problem, that the transfer case design is flawed, and yet they refuse to recall the item. The problem appears so prevalent, that I am having trouble even locating a transfer case to replace it with. As a single father of three (3) boys, I do not have the resources for this repair, especially given that I attempted to purchase a relatively new vehicle to avoid having to make such costly repairs. I would hope your organization would step in on behalf of the american consumer for what is, in essence, the repetitive extortion of Murano purchasers and not wait until the untimely death of a Murano driver and, god forbid, its passengers...
New vehicle was bought September 2009. On 04/26/2011, East charlotte Nissan's mechanics changed transfer case because leaking. Vehicle had 29,505 miles. On March 24, 2014, ecn's assistant service manager said it is necessary to change transfer case and gasket because leaking. Vehicle had aprox 70,000 miles. After owner requested help to nc consumer protection, ecn's general manager replied neither of those leaks would be considered abnormal since repair was nearly three years and vehicle was driven 50,000 miles. Also, he states that owner because his financial situation wants to get vehicle fixed at no cost and that is dishonest and unethical. Owner never tried to get a free repair. He only would like to know: Why transfer case and gasket should be changed every three years because leaking? however, the first time they were changed happened after one year and seven months and with less than 30,000 miles.
- Charlotte, NC, USA
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Car was making light clicking sounds started driving before getting up to speed car made a popping sound and jerked not allowing me to continue driving. Car will start moving fine for a few feet then will continue.... per auto repair part is called transfer case $3000+ repair according to a complaint web site this issue is common in Murano's.
I took my car in for an oil change and was informed that it needed a new seal on the transfer case. If I did not do this the car would lock up and not move. The repair cost would be 1500 to 3800 dollars. It seems that Nissan has a history with its power trains and should not expect a customer to repair it and be told that it just happens and will again with such minimal mileage. I heard a few other customers being told that they also had major repairs that were needed when going in for routine maintenance. It does appear that dealerships have a way to extort large sums of money from people in a struggling economy!
Purchase a 2009 Nissan Murano was told it had a branded title from carfax. Called 1800nissan 1 before I purchase the vehicle and asked them to run the VIN number and the lady was able to tell me the whole history but said they had no record that it was a factory buyback said probably a mistake with the state who titled the car. Transmission went out which is still covered by Nissan and they said they will not cover it because the car was branded and admitted to me on a recorded line the person I talked to gave me false information. All she could say was sorry there is nothing Nissan will do for me. I learned the car was bought back because of the airbags and with two small children I would have never purchase this vehile knowing that. Nissan does not want to assist me in any way. Ive worked in the car industry for 16 years and I made sure to call to find out what issues that vehicle had and bought it becuase the rep I talked to at Nissan said there was no record it was ever purchased back or never told me it had airbag problem. The lady admitted her rep told me wrong info and all I can get is sorry and now im going to be out $3800 for a new transmission. Its wrong and Nissan need to do something better then sorry for me. If I had this information from Nissan when I called would have never purchased this car. Please help me any way you can thanks.
The contact owns a 2009 Nissan Murano. The contact stated that the vehicle was examined at the dealer for routine maintenance when the mechanic discovered that the transfer casing was leaking fluid and needed to be resealed. The contact was informed that the defect could cause the vehicle to suddenly stall. The contact was also informed that the left front axle shaft was defective and would need to be replaced. The vehicle was not repaired. The failure mileage was not available.
My 2009 Nissan Murano will hesitate for 10-20 seconds while I driving down the road or heading up hill. I took it to the escondido Nissan dealership and they stated that my transmission needed to be replaced. They replaced it at a great cost to me, but I am experiencing the same hesitation. It is dangerous because my car will stop for no good reason, causing those behind me to have to slam on their brakes. Nissan states that because I received an upgraded transmission and upgraded parts, I can expect this sort of hesitation from here on out. I do not feel safe driving my vehicle and Nissan is not repairing my vehicle in order to make it safe.
My husband took my vehicle for a normal oil change. He was then informed that the transfer case had a leak and it would cost over $3,000 to have it replaced. I do have an extended warranty and between Nissan and the extended warranty I am being juggled around as to who is responsible to pay for the replacement. I have since found out that the factory warranty was extended due to the many problems associated with this issue. I have been looking and have found that this has been a problem on the Murano for quite some time. Apparently if the transfer case runs dry of the small amount of oil it has, it can lock up the entire drivetrain and render the vehicle un-drivable. The transfer case is directly related to the cvt and many of the failed cvt's vehicles have had cracked or leaving transfer cases. Since there seems to be a considerable amount of incidents and Nissan is aware of the issue, it seems unbelievable that they are not fixing the transfer case issue, especially since it is a potential safety concern. It seems fit that since Nissan knows about the issue they should be responsible for all costs for repairs which includes labor, parts and any other related expenses.
I was told today that I have leak in the transfer case in my 2009 Nissan Murano AWD. I was told by the service advisor that the leak could cause a fire if the fluid drips onto the catalytic converter. After searching the web, I found many other Nissan Muranos with similar complaints. I think Nissan should be forced to make the necessary repair (est. Given $2725) when the 60,000 mile warranty has expired.
I have been having problems with the cvt transmission and was told the factory warranty was extended to double that of its original offer due to many problems. I took my Murano to the dealer to have the cvt replaced and while I was there, the dealership told me the transfer case was leaking also and would need a new seal but it was expensive. I received a call later from the dealer stating that my particular VIN contained a transfer case that had no separate seal option and the entire case would need replaced for over $3,000. With very little looking I see that this has been a problem on the Murano for several years and they have changed the warranty to cover the faulty cvt transmission but not the transfer case which has gone hand in hand with previous cvt's. (if it's one, it's both) apparently, if the case runs dry of oil (which it doesn't have much in the first place) it can lock up the entire drivetrain and render the vehicle un-drivable. The transfer case is directly related to the cvt and many of the failed cvt's vehicles have had cracked or leaking transfer cases as well. Considering the number of incidents and awareness of Nissan with this issue, it seems absurd they not remedy the transfer case issue, especially with it being a potential safety concern. But knowing that the transfer case is unserviceable and a fully enclosed, integral part of the main drive train should clearly put Nissan in the hot seat for all costs for repairs labor, parts, and any other related expenses.
I just got off the phone with the Nissan dealership and they informed me that there was a leak between the transfer case and the transmission, it also catches really hard when you put it into reverse or drive and sometimes to a minute to finally go into gear.. they also said this was a recall but for some reason my Muranos VIN wasn't popping up as one of the 2009 Muranos that fell under the recall. I was looking around your web-site and I saw another person was having this same issue, and it sounds like they might have been told the same thing we were. Which was basically to keep an eye on it and if it gets worse or in better terms when it gets worse to take it in and spend $3,000 to have it fixed. I'm not completely sure how this recall thing works but if its happening to multiple 2009 Nissan Murano's it seems like the recall should be for the whole year not just certain ones.
The car was taken to the Nissan dealership approximately 4 months ago and I was notified of the transfer case leaking and was quoted at least $3,000 to fix it. I was told it will eventually go and will affect my transmission but to stay on top of my oil changes and fluids to help prevent the system from failing. At my next oil change I asked if the system was checked and I was told "everything looks good." About a week ago (was not due yet for a oil change) my car would jolt into reverse and would be hesitant to go and same thing with driving forward. The car is stuck in AWD, transmission clicks when driving, and jolting occurs driving forward and reversing. Apparently this is a common problem with the transfer case failing in this type of car.
When vehicle is accelerated from a stop, loud thump is felt and heard from floorboard. Nissan dealer refused to cover replacement of cracked front end motor mounts. Other Murano owners report the same problem. This is an obvious safety issue.
I was driving home and heard a noise with my Murano. I noticed I had a loss in power (moving forward). It felt like it I had put it in neutral - no power at all. I was in the middle of a 7 lane highway in rush hour. I managed to get it into the turning lane. I powered off the vehicle. I waited a little while and powered it back on and was able to go a little farther and then once again had no power. I continued this process until I was able to get off the main road. I have heard from a mechanic that it is my transmission. I am so disappointed to see so many people having the exact same problem. If there is action we can take, please let me know.
Nissan performed warranty to cvt axle seal and transfer assy. Case seals at mileage 50,332. Then at 55,5570 on Aug 02, 2011 Nissan had to replace the transfer case assy. (part number 3310-jp11B) under warranty, then on Dec 12, 2012, mileage 80,841, the transfer case assy. (part number 3310-jp11C) failed again which Nissan replaced but no longer consider it under warranty and at a cost to me of $3700.66. Then at mileage 80,935 the transfer case assy. Seals began leaking which the dealer fixed under warranty from the previous repair work. We called the Nissan office as we thought the transfer case assy. Was cover under the cvt system extended warranty. Nissan is now claiming this is not part of the cvt system which they extended the warranty on up to 10 years or 120,000 miles even though it is an integral part of the system.
The vehicle cvt becomes unstable. Vehicle unexpectedly loses power at times. Got off highway ramp and came to a normal stop. Stepped on accelerator to move into traffic. Vehicle hesitated and crawled slowly into traffic for 5 to 10 seconds before surging forward with accelerator to the floor. Nearly T-boned on several occasions. Have gone through 4 transmissions so far and the dealership is contemplating another replacement. I have no confidence another transmission will fix the problem since the same dangerous failure mode keeps showing up totally without warning.
The contact owns a 2009 Nissan Murano. While driving approximately 55 mph, the contact heard a whistling sound and felt a vibration in the vehicle. The vehicle began to decelerate. The vehicle was taken to the dealer for diagnostics. The technician stated the transmission and the transfer case would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 75,000.
A D V E R T I S E M E N T S
- Nibley, UT, USA