This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have less than 57,000 miles on my 2009 Murano. At 46,000 miles, I had to have my failed transmission replaced and I'm having issues again with it slipping into low gear. The dealership couldn't reproduce the issue, so nothing has been done to address it. I had to take my Murano in for service again because I almost got into an accident when my brakes didn't work at 30 mph and I had to quickly change lanes to avoid an accident. There wasn't any brake pressure and I had to push the brake peddle to the floor before it stopped.
I have pulled into traffic only to have my car not accelerate causing the car behind me to slam on their brakes. Today, the car behind me had to pull over into the shoulder to avoid hitting me. Over the past several years, I've taken my car into Nissan service complaining about a rumbling noise/feeling, the car intermittently fails to and/or hesitates when accelerating. The cause of these symptoms were never diagnosed properly. Now the symptoms occur more frequently. The loss of speed and/or the ability of not gaining speed along with the normal flow of traffic could cause somebody to hit and/or kill me! this is very dangerous, today I was lucky by not getting hit. A few weeks ago, because the symptoms happens more consistently Nissan diagnosed the problem as a transmission (cvt) issue. Although they have admitted a defect in their cvt transmissions, they refused to repair it because it's out of warranty. I have records which shows I took my car to several different Nissan service depts. Complaining about this issue when the transmission was under warranty. This is a major safety issue, just doing a quick google search, I discovered Nissan's cvt has allegedly been blamed for a couple of deaths and multiple car accidents. It's a hazard to drive my vehicle, and Nissan should recall and replace all of these transmissions. As I said previously, today I was lucky, the next time I may not be! attached: Unfortunately after my near miss incident this morning the other driver kept going so I don't have any documentation to provide. But I did attached an ongoing email thread I have with Nissan Consumer Affairs which basically captures the communication I've had with them up until this point. The only thing missing is on July 5, 2017 I received a call from wade (Nissan Consumer Affairs) stating they still are not going to replace the transmission.
The contact owns a 2009 Nissan Murano. The contact stated that the vehicle hesitated when started. The contact also stated that the vehicle went backwards when the contact attempted to move forward. There were no warning indicators illuminated. Additionally, the contact stated that the alternator drained the battery. The vehicle was taken to the dealer (Nissan of rosekind, Louisiana) where the software was updated, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 84,000.
- Austin, TX, USA
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After I purchased the car 2-17-17, I began have delayed acceleration when pulling out into traffic from a full stop or after coming to a near stop. This happened occasionally at first, but has become more and more regular. While driving at a slow speed the other day behind a few cars, I was unable to get the car to accelerate for close to a minute. Also, occasionally after reaching a higher gear, the transmission seems to stick in a lower gear.
Transmission problem. Car will not accelerate after stop. When press the gas petal car will jerk and not speed. Sometime restarting will work. It happened in freeway during idle traffic.
I have owned two Nissan vehicles. The first Nissan I owned was an 08 Altima that had a transmission issue at 25,000 miles. My current Nissan is an 09 Murano. This vehicles transmission started to make noise at 116,000 miles. At the time I brought it into a shop and was told that Nissan has a lot of transmission issues. Because I was told that my warranty was 60,000 miles, I did not bring my vehicle to Nissan. After a few months we decided to look up if there were any recalls. My husband found on the Nissan site that due to issues they had with the cvt transmission they extended their warranty from 60,000 miles to 120,000 miles. We were never notified of this. I immediately brought my car into Nissan and had them look at it. They said my transmission was bad and never mentioned the warranty. I called Nissan of North America's customer service and had my case reviewed. They advised me that there wasn't a recall but only a warranty extension. They offered to pay 50% since I was now at 123,000 miles. I let them know I had documentation showing I had the issue prior but they have not done anything further.
Car stopped suddenly while driving at highway speed. Turned out to be a transfer case problem where the transfer case seeped fluid with out indication until it ran dry. This is a known mfg defect of the Murano yet there has been no corrective action by Nissan and the repair is $3500. We are lucky there was no accident in this case.
My 2009 Nissan Murano le has 117K miles. I had extended warranty which expired at 100K miles & 7 months ago. The transfer case is leaking & Nissan informed me it needs to be completely replaced costing me $3350. The transfer case seals have been replaced twice before on this vehicle at 30K miles and 75K miles. Upon doing research, the transfer case appears to be a very common problem with Nissan. I was also informed by a Nissan ace certified tech that the faulty transfer case is a factory defect, and there were revisions made on the transfer case on March 24, 2014; therefore, the newer, revised transfer case "should not" fail again. Well, after unsuccessful negotiations with the local Nissan service department, I contacted Consumer Affairs to request a partial good-will payment (at least pay for the parts since it's such a common issue and a design defect and I'll pay for the labor), but they have refused. This leaves consumers with defected products which will end up costing consumers thousands of dollars because Nissan refuses to stand behind their products. What a dishonest way to do business.
It does not accelerate from a stop very well. Sometimes I try to pull into traffic and cannot accelerate fast enough and feel terribly frightened that I will be hit from behind as a result. It seems to be worse when going uphill. After 5 seconds maybe it kicks in and begins accelerating. This is an extremely dangerous problem. I feel like it will cause an accident.
Nissan dealer told me that "transfer case has a heavy seep" which will cost $1270 to fix. I see on the internet that the transfer case on the Nissan Murano is a huge problem which should result in a recall. I which to add my complaint to those already submitted.
My vehicle was exhibiting a burnt rubber smell from the engine compartment. I opened the hood and saw like smoke coming from the rear passenger side of the engine compartment. I took my vehicle to the dealer for service and noted this incident on the work order. The service technician later informed me that the transfer case was leaking fluid and was blowing onto the exhaust pipe and under carriage. They said that is what caused the burnt rubber smell, not a drive belt. The warranty for this component expired at 60,000 miles. I was charged approx. $1700 for this repair before discounts. I asked the service technician if this is a common repair, he said, "yes, we do a lot of these." I told him that I was not satisfied with this repair to the point that it appears to be a reliability issue. Using the fmea approach - severity is high to the fact that without gear fluid the transfer case will cease and cause catastrophic failure. This type of failure is not detectable from the perspective of normal user maintenance. The fluid can only be checked by a mechanic from the underside of the vehicle and not from the top of the engine compartment (I.e. dipstick). Occurrence or frequency appears to be common per the service technician's comments. I am requesting that the NHTSA investigate this issue. I suspect other customers have been impacted by this know defect (bad seal).
I was told by the dealership that my 2009 Nissan Murano has a bad leak in the transfer case, and that it will take 15 hours of labor to fix a $130 gasket. After reading the complaint forums for Nissan Murano, I have learned this is a very common problem with Muranos. I have contacted Nissan to cover the repair work as this is a known and common issue with their Muranos, and my vehicle is now off warranty. They refused to assist, stating that they are unaware of any such issues with the Murano. They are in complete denial. Why isn't this a recall if it is such a wide-spread problem?
The car was stalled at 70 miles/hour. The engine was running but it was not engaging any gears neither drive/lift nor reverse. No check engine light indication was lit up. I was lucky to pull over safely on the right shoulder from middle land on interstate.
Failure with 2009 Nissan Murano transfer case after 60,000 miles seems to be a big problem and Nissan is not taking responsibility, causing the customer thousands of dollars for repairs, seems that their is a defect, where you hear a humming noise coming from your front passenger side tire and no check engine light to alert you some thing is wrong until you shows up at a dealer ship to check out the noise and get bang for $3000, this a con game Nissan is using to ripoff hard american working people, this con game need to be investigated, since their are so many complaints from Murano owners about this existing problem.
Driving on freeway, car had difficulty maintaining speed on incline. After I exited the freeway and came to a stop, I was unable to get the car above 20 mph. I was able to drive to aamco. Cost of transmission replacement was $3500. Later I learned from a kind Nissan service manager that my transmission had an extended warranty and that I should have been able to have it replaced for free. I am angry because Nissan never told me that the vehicle had an extended warranty on the transmission despite: 1. I had it serviced at the Nissan dealer the day before the transmission failed. 2. the dealer did a 20 point inspection but omitted checking the box for a transmission inspection. 3. I spoke to the Nissan parts department and gave them my VIN number to find out the cost of the transmission. 4. the Nissan customer service representative told me that Nissan will not notify vehicle owners of the transmission unless the vehicle is brought to Nissan for service - no mail, no email, no verbal even if the customer calls to complain about the transmission.
In stop and go traffic, the air conditioner had the sweet smell of maple syrup and a few minutes later the check engine light came on. Within seconds, the car stuttered each time I attempted to accelerate. Once out of traffic, I looked and saw a large amount of coolant dripping from the car. The car was towed to the dealer who confirmed coolant built up pressure in radiator, hoses and transmission. Cvt transmission is flooded with coolant and water, radiator and all hoses will need replacement.
A D V E R T I S E M E N T S
- Worcester, MA, USA