This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving home and I heard a loud pop and my drivers side seat fell into the drivers side door and I swerved into oncoming traffic. Thankfully, there were no cars that were close and no accident occurred. I called the dealer in my town and found out it was going to cost $1400 to fix the issue. I called salvage yards and could only find a seat in a town 4 hours away so it would cost extra to have the seat shipped here ($300). In my research I found out it has been a common problem and decided to look to see if there had been a recall. I read all of the complaints on this same issue and others from this page and determined to take it to a local welder and have the frame welded based on the fact that the chair would break again even if the part had been replaced with a new or used part. The guy at the shop told me that the frame supporting the seat was paper thin. He could fix it and beef it up so that the problem would not happen again. It cost $159 to fix and at this time it is working quite well. I am saddened to find out that Nissan will not stand by their product and fix this issue! I have told everyone I know so that they could pass on the information to friend's who have Nissan's. I am afraid to continue to drive this car due to the other issues these cars have based on some of the complaints I have read on this site.
While driving the driver seats bracket broke. Very unsafe. Seat wobbled and when coming to a stop the seat went forward. This is insane for S seat to just snap while driving on the highway. At 65000 miles a seat should not just brake like this did and when I brought it to the dealer they refused to fix because the warranty on the car was expired over mileage. This should be a Nissan recall with all the complaints they have with the same issue. To fix this seat was $1,000. Shame on you Nissan.
1. this is safety hazard and my biggest concern driver seat, left bracket broke. I was told by Nissan dealer this is common problem but not covered by my platinum extended warranty which I purchased at team Nissan in oxnard, ca I was also told the entire seat needs to be replaced to fix this problem. I have seen online that many people have had the same part break. I would hate to think about how this seat might break completely loose in a crash causing the driver to be propelled out the front windshield & possibly killed. Nissan needs to recall & fix this part! 2. passenger front window goes up & down randomly..I have to keep the windows locked so it doesn't go down making my car vulnerable for theft because more than a few times I came out in the morning to find it down. Also, when trying to put it up, once it closes it then rolls right back down. 3. electric door locks sometimes don't all lock with key fob. Usually driver door & sometimes other doors don't lock when using key fob. I have to check all four doors every time I lock the car.
While driving the driver seat rear seat lifter bracket, part 87473-ca00A broke. The part has been redesigned and is now part 87473ca01A. While the part was broke the seat had a lot of movement and tilted toward the driver door. It cost $579.48 to repair.
- North Olmsted, OH, USA
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My driver seat has broken to the point where it rocks back and tilts forward. It looks like the rear/left side bracket that holds the seat to the floor has broke. The seat will randomly shift around while driving. I feel the seat would not hold me properly in a accident.
Brought my Nissan Murano for water leak in the body seal, the car was delivered to me with a broken front drivers seat. The dealership denies breaking it and I didn't give it to them that way. I am being told it is a common problem with the year model and that Nissan is aware and will not recall. I am considering legal advice.
Was driving on highway when the drivers seat fell back toward door. Seat was not stable and rocked while driving. Brought car in and was told the left front seat track was broken and needed to be replaced.
Bracket holding seat broke. I did not lose control of the car, but it did startle me. Upon doing some research, there is an issue with 2003-2008 Muranos and the seat bracket. The manufacturer has their head in the sand on this. There will be accident / loss of control at some point.
I was driving and the left side support on my seat just broke, causing me to be off balance, and I almost lost control of the vehicle. This is a major safety issue as someone sitting in a rocking chair isn't able to properly maneuver the steering wheel, since they pull on the wheel for stability when the chair support breaks.
The contact owns a 2007 Nissan Murano. The contact stated while parked, the front driver's side seat partially detached from the frame when the seat was occupied. Also, whenever driving the seat would began to rock in a backward and forward motion. The vehicle was taken to an authorized dealer, who informed that the service warranty was expired. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 73,000.
I got into my parked car and as soon I sat in the seat, the back left support of the seat base broke and dropped about 6 inches. The seat now rocks when you sit in it. This is a very big safety hazard for driving as there is no stability in the seat and moves around turns and over bumps. If I had been driving when this happened there surely would have been a crash.
I got into my car to drive somewhere, and noticed that my seat was loose and shifting back and forth - from side to side. I thought that there was a loose bolt, and so I took the car to the dealership on 2/21, and I was told that it was a broken lifter assembly - and that the repair would be $625. I immediately asked if there was a recall because the definitely appeared to be a "safety issue", and I was told that there was not. I have done my research on line, and I see where this is and has been a very common complaint for several years, for what appears to be for models 2003 thru 2007, at least. I found pages and pages of complaints from many people. We all have the same opinion that this is a manufacturers defect, and should be repaired at the expense of Nissan. I have owned many different models of cars in my lifetime, and a seat breaking in this manner has never happened. My husband is a firefighter, and his first response was concern that the way the seat shifts now, could cause a seatbelt to injure or possibly decapitate a person during a car crash. He has seen many unusual things happen in his career, so I don't believe this is far fetched from the reality of something terrible to happen to a person driving their car with a broken driver's seat. I was prepared to pay for a bolt to be replaced, not to have to pay for my seat to be completely repaired, in order to keep me and my family safe. A seat should be made to endure the day in and day out of the weight of people - large and small, for the life of the vehicle. I am under 200lbs, and my husband is 250lbs. We bought the car with the mindset that it would be strong and durable to last for many, many years to come, without the worries that our seats could break so easily. Thank you for your time.
Driving down the road at 45 mph and heard a snapping noise and felt my drivers seat wobble. Was able to pull into the parking lot of my grandson's school and got out of the car and noticed that my drivers seat was titled to the left and rocking back and forth. Had the car towed to the dealership and was told that the steel frame of the seat needed to be completely replaced. Fortunately for me that I did not have an accident where I could have seriously been injured or worse yet that I injured someone else. The cost for the repair was $1450. I contacted Nissan customer care who for assistance with funding of this repair and was told that seats are only warranted for 3 years and they were unwilling to provide any monetary assistance. I do not consider this as being normal wear and tear of a vehicle and am extremely disappointed that Nissan is not willing to stand behind their product. I appealed this decision with Nissan customer care and they are still unwilling to assist me with funding. What a shame, they have certainly lost a valued Nissan customer. Checking the internet, specifically your website NHTSA, it appears that there have been an extreme large number of complaints of the Murano drivers seats breaking. Why has this issue not been defined as a factory defect and a real safety issue. How many complaints will it take, to make Nissan to issue a recall. Someone needs to do something and am hoping that NHTSA will do an investigation and force Nissan to take this issue seriously. A car with only 69 thousand miles on it and 7 years old should not need a drivers seat replaced unless involved in an accident. Hope to hear something favorable in the near future. Not that this matter, but I am a senior us citizen and I do not intend to be treated in this manner, nor should anyone else. Please help
The driver's seat frame mount snapped, causing seat to shift, which in turn caused the driver to shift resulting in vehicle swerving into adjacent lane. Drive was able to take corrective action, avoiding head on collision.
I purchased my 2007 Murano in August 2011. From the date of purchase, I've had multiple issues. The brakes have been a constant issue, I've had to replace the front struts (before 60,000 miles) and was told that I need to replace the rear shocks as soon as possible, the driver side visor is broken, 2 months ago it began leaking oil for some unknown reason, and now the front seat is broken, causing the left hand side of the seat to 'float'. I weigh 140 lbs so it's not like I've caused any undue stress on the seat. The vehicle currently has 70,000 miles. I cannot afford to make all the repairs - but cannot sell it until I do make them (who in their right mind wants to purchase a car that needs $2500 poured into it for repairs, with new issues occurring on a regular basis). It's a shame that Nissan can produce something of such poor quality and not be forced to stand behind their product. This is the worst car I've ever owned. If I can ever get rid of this it I'll never own another Nissan.
Broken seat frame. While approaching a red light the driver's front seat had a snapping sound and I began leaning toward the left. Seat now rocks and leans toward the left.
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- Pierre, SD, USA