This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased my 2005 Nissan Murano in Nov 2005. On Feb 24, 2006, I brought the vehicle in to the dealer because the airbag light was flashing. They "erased all dtc's and retested the system." In March 2006, I returned with the same problem. At that time, they replaced the driver airbag module, spiral cable, and diagnostic sensor. It was ok for a year, but then started flashing again. I took it back on Oct. 12, 2007. They removed and replaced the driver side airbag module (again). Three days later, it started flashing again. I wasn't able to take it in again until March 21, 2008. At that time, they replaced the apiral cable (again) and informed me that it might not be fixed but, according to Nissan protocol, that's all they could do. If it starts flashing again, they can replace the next part. In the meantime, I have no more of an idea today that my vehicle is safe than I have ever had. Even if I take it in a 5th or 6th time, how can I be sure it will work if and when I need it? in the very beginning, they did replace the whole unit, and that didn't work. I no longer have confidence in Nissan's safety protocols.
While driving down the highway I could hear what could best be described as a combination click and snap. At the same time I felt the lower left side of the drivers seat move. After further investigation (pictures available), I found that a supporting bracket has sheared in two places. This causes the seat to be very loose. One of the power seat functions will cause the seat to raise up only on the right side.
The contact owns a 2005 Nissan Murano. The contact stated that the air bag indicator light continues to illuminate on the instrument panel. The vehicle has been to the dealer five times and he is still unsure if the air bags have been installed properly. The better business bureau referred him to NHTSA to file a safety complaint. The BBB stated that his vehicle was not affected by the lemon law due to the year it was manufactured. The manufacturer has done nothing but make excuses and has not offered any assistance. The current mileage was 18,000 and failure mileage was 7,865. Updated 02-01-08. The consumer stated each time the defect has been repaired the problems still persists. Updated 02/01/08
Vehicle has entered "fail-safe" mode at least 8 times in the past year. Dealership has had the vehicle no less than 7 times following "fail-safe" events. Ground wire to ECM svc bulletin was completed. Recalled alternator was replaced (after 4th event). Airbag sensor and airbag spiral cable were replaced following separate events. Currently, carmd tool is giving a P2135 error code, and states that latest event was caused by throttle position sensor/switch and/or an "a" /"B" electrical voltage correlation error. All "fail-safe" mode events occurred during high-speed (55-65 mph) traffic on multi-lane highways, with the exception of the latest event. Three times, entry into "fail-safe" mode created extremely hazardous situations and near-accidents. Each time, after the ignition was switched off, the vehicle has restarted in normal operating mode, but the mil came on and stayed on until vehicle was serviced by dealership.
: the contact stated the air bag light did not illuminate signifying a malfunction with the air bag sensor. The vehicle was taken to the dealer who determined that there were 5 essential parts to the air bag system and they would only replace 1 part. After the repair, the air bag sensor malfunctioned again. The vehicle was taken to the dealer who determined that the vehicle needed all 5 parts of the air bag system replaced however, only 1 part could be replaced per visit. The manufacturer was contacted who concurred with the dealer for the vehicle repair remedy. Updated 11/21/2006 -
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- Chandler, AZ, USA