The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the steering wheel was difficult to turn. Additionally, the contact stated while driving 30-35 MPH, the steering wheel seized inadvertently. There were no warning lights illuminated. The contacted depressed the brake pedal and pulled over to the side of the road and parked the vehicle. The contact stated that upon returning to the vehicle, the vehicle was restarted, and the steering wheel was no longer seized, but the steering wheel was difficult to turn. The contact was able to drive the vehicle; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Cincinnati, OH, USA

The contact owns a 2010 Mercury Milan. The contact stated while driving at approximately 45 MPH while turning the steering wheel to the right, the steering warning illuminated, and the steering wheel became difficult to turn. The contact stopped and turned off the vehicle and the power steering function returned. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 126,000.

- Brownstown Twp, MI, USA

started vehicle, "power steering assist fault" message appeared on dash message center, unable to turn steering wheel. Turn car off, waited, turn back on, message appeared again. tried an additional 3 times, same results. Had to leave the car where i was visiting.

- Woodbridge, VA, USA

My power steering light came on and then immediately the wheel got tight. I was unable to turn the wheel and then eventually the car is un drivable. There is a lot of complaints about this happening to thousands of cars and it is still under investigation. Imagin someone jumps out in front of you and you are stopping and unable to maneuver your car out of the way. By the grace of God I was able to do so. Please advise me when this recall is open.

- Indianapolis, IN, USA

The contact owns a 2010 Mercury Milan. The contact stated that the power steering assist became inoperable. The driver was unable to turn the steering wheel. The contact stated that the steering wheel had seized. The vehicle was restarted, and the steering wheel operated as designed. The power steering assist fault and service power steering soon messages were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was contacted, and the contact was referred to the Ford Warranty Department for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 38,000.

- Alcoa, TN, USA

See attached document for complaint

- Gary, IN, USA

Upon starting the vehicle, the steering wheel is firm and very difficult to manouver. It requires a great amount of strenght to just turn. The vehicle was diagnosed by the dealer and by a mechanic and both said there was a problem with the steering wheel.

- Wilmington, CA, USA

After turning the car on one morning, an alert displayed on the dash saying "Power Steering Assist Fault" and "Service Advancetrac". I turned the car off, and back on, but the same message appeared. When driving, there is no power steering and it is difficult to turn the steering wheel. The Milan only has 110,000 miles. Ford needs to issue a recall as this is obviously a defect affecting many customers.

- Raytown, MO, USA

The contact owns a 2010 Mercury Milan. The contact stated that upon starting the vehicle, the steering wheel was firm and difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 69,000.

- Clay, NY, USA

I have a 2010 Mercury Milan with only 60000 miles on it and the electric power steering went out. It happened while i was driving causing the car to hard right. The part costs $900 and then it has to be programmed at a dealership. I know there was a recall for this but only for the 2011 model. After researching and reading other safety complaints, it's pretty clear that a recall should be done for the 2010 model.

- Carney, OK, USA

The contact owns a 2010 Mercury Milan. The contact stated that after restarting the vehicle, the power steering message was displayed. Later, while driving approximately 30 MPH and making a right turn, the steering wheel malfunctioned causing the vehicle to make a sharp right turn nearly causing the driver to lose control of the steering wheel. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 130,000.

- Cleveland, OH, USA

The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 55-60 MPH, the "Service Power Steering" warning light was illuminated. The steering wheel then locked causing the contact to veer off into a ditch on the side of the road. The contact was able to stop the vehicle. The vehicle was towed to their home. The vehicle had not been taken to the dealer, diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

- Pine Island, MN, USA

The contact owns a 2010 Mercury Milan. The contact stated that at start-up and while driving at various speeds, the power steering assist fault message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer and the manufacturer were both notified of the failure and informed the contact-??s husband that there were no recalls on the VIN. An independent mechanic was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 67,000.

- Niles, MI, USA

While driving the dash displayed Service Power Steering Now & Advance Trac. The car seemed normal until we pullled off the side of the road & turned off the ignition. Restarted & there was not any power assist & the traction control was iit up. It was extremely hard to steer so we had it towed.

- Greensburg, PA, USA

Power steering fault. Steering wheel locks up.

- Pasadena, CA, USA

Steering became hard to steer. Power steering assist failure light on and 75 years old hardly could turn wheel. Many 2010 Milan's are having same problem. I cannot afford the repair. I noticed 2011-2012 Milan's are recalled for a fix not 2010"?" Please help

- Georgetown , TX, USA

Periodically I would receive a a steering assist fault. Now my steering is completely out with the same warning. With the steering assist out the vehicle is very hard to steer and dangerous. There is a recall for 2010 Mariner and other ford vehicles but not the mercury with the same system. Also the 2011 Milan has recalls for this issue but want me to pay thousands to repair my 2010 It-??s the same system and parts for this issue

- Lebanon, PA, USA

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 188,000.

- Louisville, MS, USA

While driving the power steering failed and the qheel wouldn't turn at all. Luckily I was in my neighborhood.

- South Yarmouth, MA, USA

The power assist malfunctioned nearly causing a crash. 2011 model was recalled 2010 was not.

- Warwick, RI, USA