Power steering assist warning. Power steering doesn't work.

- Corinth, MS, USA

My wife was backing out of a parking spot at a shopping center when the power steering went out on our 2010 Milan. There were no previous warning notifications prior to this incident. The warning lights indicated to service advance track and service power steering now. I have read that there are recalls for this problem with 2011 Milan's and above but not the 2010. Were the same steering components installed in the 2010 as in the 2011 and above. I'm thankful that my wife was just in a parking lot when this took place and no on the express way. Currently at the Ford dealer. Waiting to see what the cost will be to repair !!!!! does someone have to get seriously injured or die before Ford will include the 2010 Milan for this power steering problem.

- Livonia, MI, USA

Electronic power steering suddenly stopped working while driving. I was able to manually steer to get the vehicle home. After researching online, this is a known and common issue. Ford Motor Co. Addressed the issue in 2011 models, but not in 2010 models. I have found hundreds of complaints across various car forums for this issue.

- Kenosha, WI, USA

Power steering hydraulic locked on me twice while driving first time I was on express way and hit wall 2nd time I knew what was about to happen and of course steering locked and I almost crashed again this needs to be addressed because my research shows me folks have died from this but because it's not enough deaths it won't be recalled this is crazy why recall 2011 that has same part and not 2010

- Detroit, MI, USA

My wife was driving the car and pulling into a parking lot when the service advantrac message popped up on the dash and she lost all steering control. Fortunately she was able to get the car stopped before hitting anything. I have noticed the last couple of days when cold starting the car and taking off in it the steering has been fighting back when trying to make a sharp turn. I thought it just had something to do with the cold temperatures and the power steering fluid. The car has around 149,000 miles on it. I was not in the car when all this happened so I can't give any more details than this at this moment.

- Ravenna, KY, USA

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 35-40 mph, the power steering assist warning light illuminated and the vehicle loss power steering functionality. The contact coast to the side of the roadway and reverse the vehicle back to the residence. The contact stated that steering the vehicle was difficult due to the failure. The contact took the vehicle to a certified mechanic who stated that the steering gear needed to be replaced and reprogrammed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.

- Garner, NC, USA

For the last year, the power steering assist on my 2010 Mercury Milan will randomly turn off while driving the car and prior to starting the car. I can turn the car off, wait and the power steering assist will re-activate.

- Phoenix, AZ, USA

The contact owns a 2010 Mercury Milan. The contact stated while driving 45 mph, the steering became difficult to turn with the advance trac and power train warning lights illuminated. Meegan Ford Inc (119 state St, mount pleasant, pa 15666 (724) 547-3552) was contacted and confirmed that the VIN was not under recall. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 173,000. The vehicle was taken to be diagnosed and repaired. Consumer stated failure was exact failure of vehicles 2011 and up.

- Dunbar, PA, USA

I parked my car 2 days ago in front of my house and the next morning I woke up I could not move my steering wheel, my car displayed on the dashboard 'power steering assist fault' I can no figure out the problem

- Chester, PA, USA

The contact owns a 2010 Mercury Milan. The contact stated that while pulling out of the driveway, the power steering warning light illuminated and the steering wheel became difficult to turn. The vehicle was turned off and restarted however, the failure persisted. The vehicle was not diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The approximate failure mileage was 140,000.

- Grahamsville, NY, USA

Power steering assist fault keeps popping up and it's super hard to turn and it's unsafe for my family

- Blairsville, GA, USA

Power steering assist fault indicator, 126,000 miles, $2200 repair estimate to replace the steering gear & rack assembly. Dealership said its a common problem for this model but the recalls only covered '11-'15. Called Ford customer service and told its not under warranty or recall so they wouldn't offer any reimbursement.

- Lawrence, KS, USA

Riding down the road and the wheel instantly locked up on me stating in the message center of the car "power steering assist fault" service power steering" service power steering now" and service advancetrac" caused a accident and now my car cause so much money to fix. I lost control because the wheel stop turning.

- Wilmington, NC, USA

The car is my daughters everyday driver she 17 she was driving home from work when the service advancetrac power steering now lights come on and as soon as the car is turned off and turned back on the power steering is lost I have seen where you have recalled 2011 and up but not 2010 I'm here to tell you if my daughter would have got in a accident and got hurt from this you would have had a law suit on your hands I'm paying out of pocket 2000 to have this fixed because she needs a car I'm so angry I am going to contact a attorney because I think this is wrong.

- Corning, NY, USA

My 17 year old son was driving his Mercury Milan premier with only 96,000 miles on the road when the steering assist failure indicator came on. He pulled over and turned the car off. He called me on the phone and I instructed him to turn the car back on. At that point he lost all power steering on the car. He is lucky that this didn't happen on the highway or in the winter. I did some research and found out that this is a known problem on the electronic steering assist. Ford has issued recalls on the 2011 but 2010. The part from the dealer is 1,155 plus the labor will cost around 2100 dollars. Shame on Ford for not recalling the 2010! safety should come first!! I'm filing this report with the NHTSA as this is a dangerous failure.

- Coventry, RI, USA

Our 2010 Mercury Milan has 45,000 miles. As we were backing out of our garage, a power steering assist fault message displayed in the message center, and all power steering had stopped. We had the car towed to be checked, and the whole electrical power steering mechanism had to be replaced. We learned there have been thousands of complaints with 2010-2014 models, however, the 2010 model was not included in the recall along with the 2011 and newer models. With all of the data proving that the 2010 Mercury Milan had the same faulty power steering, we need to know why they weren?T included. Our bill to repair this was $1948.31. We are very thankful that it happened in the driveway, and not on the road where someone could have been injured. Knowing that this should have been a recall, and there are other 2010 Milan out there on the road with this issue is very scary. Please highly consider adding this to the recall list. We also feel strongly that we are entitled to be reimbursed for our repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Robins, IA, USA

For the third time in 3 years the power steering went out in my 2010 Mercury Milan. Ford still doesn't want to issue a recall on it and giving the 'unfortunately you will have to pay for the repair out of pocket, but keep your receipt in case a recall is issued' speech. It is unacceptable to continue to have this issue. It becomes really unsafe while driving and having your power steering go out. Steering becomes virtually impossible. Not everyone can afford a $1,500-$2,000 car repair every year. Had I know this was going to continue to happen after getting it repaired the first time I would've saved money and gotten rid of it.

- Terre Hill, PA, USA

Advancetec warning comes on and power steering needs service comes on and the N you lose power steering. Have had rack and pinon replace and after 2 weeks it goes out again.

- Lincoln Park, MI, USA

Power steering went out on 16 year old daughter while driving. Car had to be tied and cost 1300 to fix. See recalls on 2011 Milan's with same issue. Car has 70K miles. Feel we should be reimbursed for expense.

- Washington, WV, USA

The contact owns a 2010 Mercury Milan. The contact stated that the power steering failed to operate intermittently while driving and while the vehicle was stationary. In addition, the power steering assist fault and cross traffic assist fault indicators were illuminated. The contact called bill brown Ford (32222 Plymouth rd, livonia, mi 48150, (734) 399-4244) and was initially informed that the vehicle was under recall; however, when she arrived at the dealer, the contact was notified that there were no recalls on the vehicle. The manufacturer informed the contact that they would not repair the vehicle because it was not included in a recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,000.

- Inkster, MI, USA