We received a recall letter but when we try to make an appointment to bring the car in they say someone will get back to us and they never do.

- Deerfield Beach, FL, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called prime Ford auburn at (508) 832-6261 (located at 780 Washington St, auburn, MA 01501) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Millbury, MA, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called asheboro Ford Lincoln (611 brevard rd, asheville, nc 28806, (828) 253-2731) and was informed that the parts were not available. The contact was placed on a waiting list and provided a loaner vehicle. The manufacturer was contacted and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/20/18

- Trinity, NC, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue and stated that the part was unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fair Lawn, NJ, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that NHTSA campaign number: 18V046000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notice in may of 2018. The dealer (don chalmers Ford, 2500 rio rancho blvd SE, rio rancho, nm 87124) stated that the parts were unavailable for the repair. The manufacturer was also contacted and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rio Rancho, NM, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dunphy Ford (located at 7700 frankford ave, philadelphia, pa 19136, (215) 624-6700) and the manufacturer were contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated vehicle passed inspection, new tires were put on and brakes repaired. Car does not start. Updated 12/19/18

- Philadelphia, PA, USA

I received my recall notice in February 2018, it is now October 2018. Is this a joke? the notice states that this problem can cause "death". theses replacement parts need to be installed in the recall vehicles before Ford installs them in new vehicles.

- Kennewick, WA, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact stated that NHTSA campaign number: 18V04600 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notice in February of 2018. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated airbag failed to deploy upon low speed impact. Passenger bruised, sore and with back issues. Updated 10/16/18

- Ballwin, MO, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Depaula Ford (799 central ave, albany, NY 12206, (518) 375-2163) was contacted and confirmed that the part was not available. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Albany, NY, USA

The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Van bortel Ford (71 marsh rd, East rochester, NY 14445, (585) 586-4415) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Victor, NY, USA

Heading to work. Advance track May. Pops on. Then service power stearing. Steering wheel felt a little tight. But it was still drivable. Made it to work, once shift was over. I went to back out and the wheel wouldn't turn at all. Come to.find out this has been a big problem. On the 2010's. all.seem.to.be happong with an the last 12-18 months. Along with the previous (furl rank recall, and the current air bag recall.) this things should be taken off the road! that's too many major issues. Come on Ford! I guess it will take a big accident for anything to really happen.....

- Taylorsville, KY, USA

When I was driving the car started to sputter and would not pick up speed. I took the car to a mechanic who ran a diagnostic test and gave me the codes to take to a Ford dealership. The sensor switch for both rear breaks where replaced. A week later same thing happened. It is currently doing the same thing. The break system light is coming on and the control system light. Nobody seems to be able to fix it. I have been driving down the highway, on private streets when the car starts to sputter and I have to turn it off and on at least 3 times before it will pick up speed and go.

- Hubert, NC, USA

Takara recall - I am told that the parts to repair my vehicle have not yet been produced and won't be available for some time yet. I am concerned for my safety because of this issue! why can't pressure be applied to the manufacturer to make this a priority? this dangerous situation is not acceptable and reasonable actions should be taken to immediately bring this situation to an acceptable conclusion. Thank you.

- Norwich, NY, USA

Takata plus numerous other recalls: Powertrain control module, "contamination on internal motor contacts of the throttle body" rear tail lights replaced, arm rest replaced as it became detached, battery replaced at 23K miles and does not hold a charge and consistently needs to be recharged. This happened at a light in a major and very busy intersection. I went and the car did not move and almost got rear-ended. It additionally over excelerated on its own. I had to get my car towed to dealer as the car died due to failed throttle.

- Northfield, OH, USA

The company has sent numerous of notices stating the recall of the vehicle but has yet to comply. The numbers on the paper are 16S26 & 16V384. When Ford is contacted, they state the parts have not arrived from Mexico. This has been going on for approx 3 years & is unacceptable.

- Murrells Inlet, SC, USA

I have been complaining about this several times to Ford Motor Co and my Ford dealership, gorsh in hemet ca who say "they don't have any" and NHTSA for many years and have letters to prove it. As of 6/15/18 NHTSA states on their website "...remedy not yet available." What" when will I get my airbag? my friends, grandchildren and father need an airbag" my 8+ years is long enough to wait. So here's another complaint. It's time for you - NHTSA recall #16V384 and mfg. Recall # 16S26 of 06-01-16 to be heard in court and get my airbag along with all others who have been waiting on takata. (I called your 888 number and was sent again to back to your internet site!) every time I see this subject on tv and just recently heard another campaign call "operation find & fix" is all well and good and they always seem to be on the manufacturers side... and, say "get your car/S in people and replace those airbags they cause harm and death!" dah!!! it's not usually 'us'. we can't get the darn airbags! there not available! get us the 'darn airbags' and we will put them in. And let us put the 'airbag' in before we have to describe the "note" describing our experience below before we have a "bad" one !!!

- Hemet, CA, USA

Takata recall. The contact owns a 2010 Mercury Milan. While driving 40 mph, the air bag indicator illuminated and a warning to remove all items from the front passenger seat was displayed. The dealer (pensacola Ford, 6397 pensacola blvd, pensacola, fl 32505) was notified, but the vehicle was not diagnosed or repaired because the air bag replacement parts were not available. The contact had not received a recall notice for NHTSA campaign number: 16V384000 (air bags) from the manufacturer. The manufacturer was not notified of the failure. The failure mileage was 121,000.

- Pensacola, FL, USA

Takata recall. I have been waiting for two years. Still no air bag replacement! Ford advises not to let anyone sit in front passenger seat, but I cannot do that. Ford has not acted in a timely manner. First notice came in summer of 2016.

- Columbia, SC, USA

My steering wheel completely went off in the freeway I got a sign on the dashboard to service steering wheel now and then my steering wheel stopped working as I was driving in the freeway. After getting this fixed less then a year later the same issue happened as I was driving my steering wheel just locked and it was very difficult for me to steer my car to a safe place. This is the second time this happened the first time being on the freeway and this second time driving in the streets both times it happened while I was driving from one second to the next I got a message to service steering wheel now and then my steering wheel automaticly locked and it made it extremely difficult to manuever the car to a safe place. Both times my children were in the car and it was a very scary thing to go through.

- San Diego, CA, USA

Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (jordan Ford, 2411 pat booker rd, universal city, tx 78148, (210) 477-8000) and was informed that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not available.

- Converse, TX, USA