The contact owns a 2009 Mercury Mariner. The contact stated that while driving at approximately 55 mph, the steering wheel shook violently and seized. The vehicle was taken to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

- Newark, NJ, USA

On January 16 2016 power steering failed and car became very difficult to steer. Power steering pscm had been reprogramed pursuant to nhsta recall in Dec. 2014. This did not correct the problem (obviously) Ford dealer determined that replacement of steering column was required to fix the problem but refuses to reimburse me for the cost ($1306.27)

- St Petersburg, FL, USA

The power steering failed and my car became extremely difficult to steer. After sitting for several days it worked properly, but then failed again.on 2-9-16 autonation Ford, St petersburg fl, replaced the steering column at a cost to me of $1306.27.this automobile is a 2009 Mercury Mariner VIN [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- St Petersburg, FL, USA

The contact owns a 2009 Mercury Mariner. While turning the steering wheel either left or right, the steering wheel jerked. After the steering wheel lost power, it went into manual steering mode. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The contact was unaware if the vehicle was included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 120,000. The VIN was not provided.

- Oelwein, IA, USA

Loss of power steering. Recall performed to update sensor in 2014 but failed Jan 2016. Ford will not cover under previous recall though internet shows many drivers with same resulting sensor failure

- Whitmore Lake, MI, USA

As per recall I took my car to Ford dealer (2200 S. walnut bloomington, in 47401) to upgrade my electronic power steering assist software. Less than 30 days later the problem returned and power steering assist is no longer operable while driving.

- Nashville, IN, USA

The contact owns a 2009 Mercury Mariner. While making a left turn at approximately 15 mph, the steering wheel became difficult to maneuver. The check engine and battery warning light illuminated. In addition, prior to the failure, an abnormal clicking sound emitted from the vehicle. The contact also stated that there was another clicking sound a few minutes later and the steering wheel operated properly. The contact mentioned that the failure recurred multiple times after the vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering). The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 125,000.

- Grand Blanc, MI, USA

I took my vehicle to the dealership in response to a recall notice about the power steering. I had never before experienced symptoms of the issue. The following day, I began having intermittent issues with the power steering. I returned to the dealership and they again serviced the vehicle. A few weeks later I again began having intermittent issues with the steering. It took 2 weeks to get into the service again, and now Ford tells me I need a new steering column but that it is too long after the original service and is now considered a new incident not covered by the recall, even though others have experienced similar problems caused by the initial "repair." They refuse to back out the software changes and refuse to fix the current issue. Ford case number cas-8718390-Z4C4M7

- Leesburg, FL, USA

The contact owns a 2009 Mercury Mariner. While driving at an unknown speed, the steering wheel seized and the contact was unable to steer the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering). The failure mileage was 50,000. Updated 04/19/16

- Daleville, AL, USA

The contact owns a 2009 Mercury Mariner. The contact stated that while at an intersection making a left turn, the power steering failed. The check engine warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000. The VIN was not available.

- Grand Blanc, MI, USA

The contact owns a 2009 Mercury Mariner. While the vehicle was parked, the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 207,000.

- Havelock, NC, USA

The contact owns a 2009 Mercury Mariner. While driving 20 mph, the steering wheel became difficult to maneuver without warning. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the failure persisted. The vehicle was inoperable. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.

- Boston, MA, USA

I started the car and when I began to drive the wheel would not turn. I asked the parking garage attendant to try and he could not turn the wheel either. I had to get a flat bed tow truck to take the car from the garage to a Ford dealership. Ford told me the whole steering column needed to be replace due to faulty steering module. It cost me $1,100.17 to replace the steering column. On August 19, 2014 I brought the car to Ford to be serviced for recall 14S05. Because this recall was for power steering and the Ford Motor Company is aware of this problem, I thought the expense would be part of the recall. I have come to learn the the recall was to update the software only. Which was done to this car and didn't help. The Ford Motor Company should be held accountable for the seriousness of losing the ability to steer the car due to faulty manufacturing and the compromised position that is placed on the driver, other cars on the road and pedestrians. This car has only $45,000.

- Bronx, NY, USA

The contact owns a 2009 Mercury Mariner. When the vehicle was started, the steering ability was lost. There were no warning indicators illuminated. The vehicle was restarted and the power steering returned to normal. The vehicle was driven to the dealer where it was diagnosed that the steering column needed replacement along with the power steering control module. The contact also stated that the vehicle was repaired under a recall for the same failure on September 15, 2015. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,833.

- Southgate, MI, USA

Power steering torque sensor went bad dealer told me.they say no recall no this

- E H T, NJ, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the vehicle experienced the same failures as listed in NHTSA campaign number: 14V284000 (steering); however, the VIN was not included in the recall. While starting the vehicle, the power steering failed and was very difficult to maneuver. The vehicle was taken to the dealer where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

- Thornton, CO, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the power steering failed and was very difficult to maneuver. The vehicle was taken to an independent mechanic for diagnostic testing. The technician stated that the electronic sensor failed. The manufacturer was notified. The approximate failure mileage was 104,000.

- Staten, NY, USA

Under recall 14S05 the electronic steering assist was updated but did not fix the defect. The recall only gives a chime and warning that steering is going to fail. The chime went off but didn't give the warning on the instrument cluster until I went to the dealer to see what the chime was. When I was driving down the freeway at 70 mph my steering started to shake and the vehicle began to vibrate. I can only imagine if this were to totally fail while traveling at that speed.

- Ypsilanti, MI, USA

Started my car to warm up and noticed my steering wheel vibrating and twitching side to side. Upon driving it still continued to vibrate and make a noise. The vibration and noise has become worse. Called Ford dealer to have it looked at thought it might have something to do with the electric power steering recall. I received the recall in October but at this time my car was not acting up and I have busy work schedule so had not had it looked at yet. But on December 29th, 2014 I took it in. The mechanic tolls me all the recall was for was a software update. So I figured that would fix the vibration and it didn't. I feel just because my car don't throw a code at that time I took it in Ford will not replace the torque sensor now even though the mechanic could visible see my steering wheel vibrating and twitching. So now I get to fix it my self like many other Ford owners. All the software did for was is warn us our power steering is out. They should have been made to replace the defective torque sensors. If our torque sensors wasn't going out we wouldn't had needed that software up date. Ford is getting away with the cheap simple fix. I don't know much about the computers they use on the cars but the computer probably don't though a code unless something is not working at all not just going bad. The mechanic should be trained to diagnose with their eyes and ears too.

- New Castle, IN, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the when the vehicle was started, the steering wheel vibrated without warning. In addition, the contact stated that when the wheel was turned to the left or to the right, there was a clicking noise emitting from steering column. The vehicle was taken to a dealer, where it was diagnosed that the software needed to be updated. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering) however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 115,910.

- New Castle, IN, USA