The contact owns a 2008 Mercury Mariner. While attempting to drive the vehicle, the steering wheel became difficult to maneuver. The power steering assist fault warning indicator illuminated. The contact turned off the vehicle off and the failure recurred. The contact went to an unknown Ford dealer in chula vista, ca 91910 and was informed that the VIN was not included in recall; therefore, she would have to pay a fee for diagnostic testing. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not contacted. The approximate failure mileage was 155,000.

- Chula Vista, CA, USA

I was doing 45 miles an hour on pulaski highway when my power steering went out and I almost hit another car but when I talked to the car dealer they keep saying they worrying about getting their car payment so how do I get this fixed it was on the recall list but they said since it wasn't made in Kansas it don't cover here I've been taking it to different shops and everybody talking about like a thousand to $2,000 I've been putting money in this front end for the last couple months first it was the to U-joint to connect the power steering then it was the calipers overheating now is no steering at all

- Baltimore, MD, USA

Was driving when out of no where lost steering, became so hard to move steering wheel, almost crashed when trying to turn wheel to pull out into traffic. Barely made it home.

- Valdosta, GA, USA

The contact owns a 2008 Mercury Mariner. While the contact's wife was driving, the steering wheel became extremely difficult to maneuver and the power steering assist fault indicator illuminated. The vehicle was towed to ourisman Lincoln of frederick (6001 urbana pike #200, frederick, md 21704 (301) 662-7600) where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but did not assist. The contact was advised to call NHTSA. The approximate failure mileage was 151,000.

- Frederick, MD, USA

Power steering completely failed while operating the car, posing a danger. Transmission lurches on upshift between 1 - 2 gear while accelerating. Electrical system will not charge battery and completely fails while the vehicle is in operation on the highway, posing a danger. Vehicle may or may not restart immediately.

- San Antonio, TX, USA

My vehicle's power steering failed due to a defunct torque sensor which should have been replaced by the previous recall. The power steering became defective while I was driving on a highway, and completely failed a short time thereafter while stopped. After I was notified of the previous recall in 2014, I took my vehicle to a Ford service shop; however, Ford apparently did not fix the underlying issue in my vehicle (malfunctioned torque sensor). There was no warning or notice given that this issue may arise in the future after having the alleged recall "fixed". I also was given no notice at any time that the power steering was going to fail completely.

- Atlanta, GA, USA

The contact owns a 2008 Mercury Mariner. The contact stated that while driving at various speeds, the cruise control malfunctioned as well as the rpms. The contact stated that the rpms were inconsistent with the actual speed of the vehicle and went up to 4000 rpms at various speeds. In addition, there was a loud clunking noise in the steering wheel and the contact stated that the vehicle downshifted on numerous occasions. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 135,000.

- Brentwood, TN, USA

Power steering assist failure. My steering column would shake uncontrollably, while the vehicle was in parked, stopped at a light, and while driving. After I got an alignment, the power steering completely failed.

- Jacksonville, NC, USA

The contact owns a 2008 Mercury Mariner. While driving 15 mph, the contact heard an abnormal noise coming from the dashboard. The insert panel warning indicator illuminated, indicating that the power steering assist was faulty. The dealer diagnosed that the sensor malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 145,000.

- Hartsdale, NY, USA

My dashboard displayed "power steering assist fault" and my steering went out I search in the web and I found a recall 14S05 ' electric power steering ' 2008-2011 Ford escape & Mercury Mariner but I put my VIN # in NHTSA no information about my vehicle comes up. What should I do? thanks.

- Bergenfield, NJ, USA

Took my car in for the recall back in 2014. I was told that if it was not out, that all they could do is reprogram it and that when it does go out they will replace it then. Now 2 1/2 yrs later, on my way to work, my dashboard displayed "power steering assist fault" and my steering went out. I took it to the dealership today and they told me that it was throwing code # B2278, which is the steering shaft torque sensor, and that I had to contact Ford about the recall since I didn't have any open recalls for my vehicle. The lady with Ford told me that the recall was a one-N-done deal and since they reprogrammed it in 2014, there is nothing they can do. I asked her for the # to file a complaint and she told me that all complaints, either by phone or E-mail, comes through their office and I will get the same answer from anybody who received it. I can understand a one-N-done if they replace it, but all they did was prolong the breakdown. They knew it was bad, so why just reprogram it. That's not fixing anything. My son was driving the car just hours before I got in it and it went out. Thank god it didn't happen to my son, who has only been driving for 1 1/2 yrs.

- Butler, KY, USA

The contact owns a 2008 Mercury Mariner. While attempting to operate the vehicle, the steering column seized and could not be moved. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor was defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was approximately 110,000.

- Grass Lake, MI, USA

The contact owns a 2008 Mercury Mariner. The contact was not experiencing a failure until after a repair was completed by a dealer for a power steering recall. The dealer indicated that they provided the remedy but the contact was unable to confirm that they repaired the vehicle. Shortly after the dealer's repair, the steering wheel had a strong vibration and the contact had to apply force to the steering wheel to ensure that it was stationary while driving on the road. The vehicle was taken back to a dealer for diagnostic testing. The dealer indicated that they would not provide a solution so the contact was waiting on instructions from the manufacturer. The VIN was not included in NHTSA action number: DP15001 (steering). The VIN and failure mileage were not available. Updated 05/04/17

- Brooklyn, NY, USA

Had minor steering issues and found I had a recall on it for the power steering. Took it to seelye wright of kalamazoo and they reprogrammed it. Within two weeks of this the steering wheel was jumping all over the place when stopped and would pulsate. This problem was not there before I took it in. I called them and they told me they didn't have time to see me and that they were all booked up until after the new year, etc. Essentially shooing me away. I later did make an appointment and they found that I need a new steering column, which is included in the recall, however they told me that my recall was closed." This didn't make sense to me since I am still having issues and now I need a new steering column" I am being forced to drive this vehicle with broken steering that should be covered by the recall. I have been taking this vehicle back and forth to work and taking my kids to school in the morning. I feel like Ford and even more so seelye should make this right. I am driving a vehicle that is a danger to myself and others because the recall was not properly fixed. Seelye closed the recall early and now I am being stuck with Ford mistake. Update: Called Ford and they gave me a case number CA11743787, and told me to take the car in to get fixed. When I showed up to get the car fixed I ran into the "closed" recall problem again. Now I am on the phone with Ford waiting an answer to see if they will actually honor the recall and fix it. Ford is not choosing to honor the recall since the dealership closed it without it being fixed correctly.

- Kentwood, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was serviced per NHTSA campaign number: 14V284000 (steering). The remedy failed to repair the vehicle. While driving approximately 60 mph, a loud noise was heard and the power steering service warning indicator illuminated and the power steering wheel seized. The vehicle was towed to an independent mechanic where there was a recall code indicated. The vehicle was towed to a dealer where it was diagnosed with a sensor failure. The contact was informed that the issue was not due to a recall. The vehicle was towed to another independent mechanic where a recall code was still detected. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown.

- Colorado Springs, CO, USA

The contact owns a 2008 Mercury Mariner. While driving approximately 80 mph, the vehicle drifted from one lane to another. The contact was unable to control the steering wheel. The vehicle was taken to the dealer where it was diagnosed that the electric power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 131,000.

- Chicago, IL, USA

The contact owns a 2008 Mercury Mariner. While driving, the power steering failed and forced the contact to manually control the steering wheel. There was a recall for the power steering, but the VIN was excluded. The dealer was notified of the issue. The recall details were not provided. The failure mileage was 185,000.

- Silver Spring, MD, USA

The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle experienced a loss of power steering while driving 50 mph. The failure occurred without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the pscm was defective and needed to be replaced. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering). The manufacturer stated that prior to the contact owning the vehicle, a repair was performed which bypassed the recall. The failure mileage was 106,000.

- Harlem, GA, USA

Steering went out at 95,000 miles on my daughter's 2008 Mercury Mariner. We were lucky that she or no one else was killed or seriously injured because the weather was bad and the roads were icy. She states that she could barely turn the wheel and it took all she had to turn after it went out, and, it seemed to get even worse when she stopped, shut it off and turned it back on. I assume it is a recurring issue from the recall that was performed on the vehicle back in 2015. I just called Ford customer service and they state that because the recall was already performed, they can confirm that it will not be covered. They recommended that I take it to a Ford dealer for diagnosis and repair for a fee. The bigger issue than cost in my opinion is the lingering safety hazard that still exists. The component failed about a month shy of 2 years after the update, however, as far as Ford is concerned, the issue has been resolved. Someone could crash and die because of this known issue. Is Ford not concerned? how can they sleep at night knowing hundreds of thousands of people (like my daughter) are at risk. In my opinion, it is completely unreasonable to not conduct another recall for the safety of their customers. Someone with money needs to get after them with a lawsuit.

- Cedarburg, WI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that the power steering warning indicator illuminated and the vehicle was difficult to steer the vehicle was not diagnosed or repaired. The failure mileage was unknown. The manufacturer was not made aware of the failure. Updated 04/28/17

- Broken Arrow, OK, USA