Steering wheel vibrates back and forth on its own, without any driver input, while vehicle is stopped and running

- Sidney, OH, USA

While driving on a major highway at 75 mph the power steering for my 2008 Mercury Mariner failed. It became very difficult to control the vehicle, posing a serious safety risk. Upon inspection, it is believed that the torque sensor has failed. Unfortunately, while a system is clearly not functioning, there are no trouble codes displayed at this time. I see that there is an exsisting safety recall in place for the same year, make, and model for this specific problem however it does not include the VIN for my vehicle.

- Deer Trail, CO, USA

The contact owns a 2008 Mercury Mariner. While driving 35 mph, the power steering assist failed and caused the steering wheel to seize. The contact was able to drive the vehicle. The dealer (dana Ford Lincoln, 266 West service road, staten island, NY 10314) stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The dealer informed the contact to bring the vehicle in for diagnostic testing. The manufacturer was contacted and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was 72,637.

- Staten Island, NY, USA

My 2008 Mercury Mariner power steering went out while driving. I turned it in to get looked at two different places. Both places stated that it should be a recall problem. After doing further research the 2008 Mercury Mariner does have a recall on it for the power steering issue, however my VIN number is not being warranted for the same issue. This is obviously a manufacturer issue, which possibly could've caused a harmful situation to myself and my family or others on the road driving. Luckily no one was harmed while the power steering went out, but that does not change the fact that my 2008 Mercury Mariner should not be covered. Please address this issue as soon as possible as it is a costly inconvenience that 100% should be covered under recall as stated online that these vehicles all have the same power steering issue. Thank you in advance for your time looking into this matter.

- Gambrills, MD, USA

The contact owns a 2008 Mercury Mariner. When the vehicle was started and shifted into drive, the steering wheel seized. The contact was unable to drive the vehicle. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle was not on the recall list. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 85,850.

- Philadelphia, PA, USA

A message saying 'power steering assist fault' came on and the steering wheel began to shake very noticeably, almost as if the power steering was about to quit. The vehicle was taken to the dealership in 2014 for recall 14S05 and the dealership supposedly did their software update. Now they say it is due to the power steering torque sensor needing replacing which is the exact recall 14S05. They are not honoring it because they said it was fixed when it was brought in previously even though the problem was not fixed, only bandaged so they can charge me $650 later on. This is a safety concern that they are knowingly forcing people to pay for. There is a facebook post regarding this very thing.

- Broken Arrow, OK, USA

Steering wheel shakes when parked or driving. Steering wheel assist fault light comes on.

- Bettendorf, IA, USA

The contact owns a 2008 Mercury Mariner. While driving 25 mph and making a left turn, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assist column failed and needed to be replaced. The vehicle was not repaired yet. The local dealer was not contacted. The manufacturer was notified and stated that the vehicle would not be repaired per NHTSA campaign number: 14V284000 (steering) due to the mileage. The failure mileage was approximately 144,000.

- Marshall, WI, USA

The power steering went out on my vehicle so I took to 3 mechanics which all said the same thing that it was my power steering and has a recall code of 14S05. Then on place said they can fix but then told me they couldn't after charging me $700 for a new sensor, then told me to take it to Ford. When contacted Ford they agreed it was a problem but will not fix it because of my "VIN" number was not part of the recall. How does this work if problems are known why aren't all "VIN" numbers honored in the recall to get fixed?

- Arlington, TX, USA

My vehicle was covered under recall 14S05 and said recall work was done in 2014 in va under the previous owner, Ford does not have record of what "step" or part of the recall was done, there are 3 parts. Less than 4 years, the recalled part, the torque sensor in the power steering assist has faulted, which leads me to believe that it wasn't replaced under the recall. Since it's been more than 12 months or 12,000 miles they are not willing to replace the said recalled part that was originally covered. The car was in drive when the assist faulted causing steering to be very difficult and had I been driving at a higher rate of speed could have potentially been accident causing. I feel that the recall work should be extended to replacing the part since it wasn't done originally under the recall or was again replaced with a faulty sensor to fault again within less than 4 years

- Winterset, IA, USA

The contact owns a 2008 Mercury Mariner. While driving 30 mph, the power steering seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor failed and needed replacement. The sensor was not replaced, but was reset by the independent mechanic. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact mentioned that the vehicle was serviced per NHTSA campaign number: 14V284000 (steering). The torque sensor was reset and there was no history of a power steering assist failure. The manufacturer was made aware of the failure and offered no assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 137,000.

- Shohola Township, PA, USA

Lost power steering as I was driving through a parking lot. Saw the message on the dash "power steering assist fault". called Ford dealership to get my vehicle looked at but they are booked 2 weeks full. Asked about recall 14S05 but they told me my VIN was not part of the recall. I contacted Ford and they gave me the same information. Can not drive vehicle as it is too dangerous in winter. This issue seems to be very common with the 2008 Mercury Mariner and especially ones that were not part of the recall for the same exact issue.

- Appleton, WI, USA

Loss of steering assist while driving.

- Camas, WA, USA

Power brake booster brake system lock on highway. Power steering went out while driving no warning. Almost had accident on snow due to bad. Transmission. Transmission went out on highway. Unable to start car ignition switch.

- Aurora, CO, USA

The vehicle lost power steering while driving. The steering has not returned after several attempts to drive the vehicle.

- Florissant, MO, USA

My power steering was reprogrammed under recall 14S05 back in 2015. Because I did not have any active codes in my system forward reprogrammed the power steering control module. My vehicle now is showing trouble code B2278. The original code that triggered a recall. My power steering failed while I was driving the vehicle. As a result I tore a muscle in my side trying to maintain control of my vehicle. I attempted to contact the dealership and was told that the recall was worked and closed. However I decided to contact Ford Motor Company in Michigan to see if they could re open my recall. I was informed by a representative by the name of mickey that it was basically my responsibility now and not their problem. I just want my vehicle repaired under recall.

- Merrimac, MA, USA

Power steering was lost making it difficult to steer. While driving around a turn the power steering dropped out completely. Was told there was a recall on this vehicle but dealer said my specific car was not covered. Find that hard to believe since it is exact problem described.

- Massapequa, NY, USA

After stopping at red light, making left turn on green, half way thru the turn steering quit working for couple seconds, then started working again, almost striking another car, who was turning also in the right lane, very unsafe

- Kelso, WA, USA

I was making a left hand turn out of a driveway when I suddenly did not have any power steering. I was 3/4 of the way across the highway when this happened. I was almost in the ditch, but I slammed on the brakes and with extreme force managed to turn the wheel. Thank god no other vehicles were approaching, as this is a blind spot the warning lights came on informing me that this was a power steering assist default. I looked it up on the internet to see what had to be bought to fix it and it had information that there had been a recall for this problem somewhere around 2014 or 2015. I contacted Ford motors and they said no cars with my VIN # had been recalled.

- Lincoln, MO, USA

Takata recall. Sometimes when I make left turns, I hear a beep and lose power steering. The vehivle was moving

- Pittsburgh, PA, USA