Defective part on the steering wheel was replaced at 111,000 miles, the vehicle is now at 176,000 miles and the part needs replaced again. Power assist mechanism. We have no power steering. Ford said they won't replace it, it had already been done. Need to know what to do next.

- Sullivan, MO, USA

I was driving on the interstate in traffic and had a complete loss of power steering, making it nearly impossible to pull over or get off the highway.

- Hazelwood, MO, USA

The contact owns a 2008 Mercury Mariner. While driving 30 mph, the steering wheel started to turn right and left independently. Also, the power steering assist warning indicator illuminated. The vehicle was powered off and was restarted, but the failure recurred. The following day, the vehicle was taken to camelback Ford (1330 E camelback rd, phoenix, AZ 85014, (605) 635-7551) where it was diagnosed that the steering shaft torque sensor needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 102,000.

- Phoenix, AZ, USA

My power steering failed and although Ford recalled 900,000 08 marniners my wasnt one of them and isnt covered.

- Des Moine, IA, USA

While driving the power steering stopped working. This problem was supposed to be addressed by a previous recall in 2004. I purchased the vehicle in August 2017 and exactly one year later the power steering stopped working. I took it to the dealership with a copy of the recall notice and was informed that the solution to the problem had been addressed with the previous owner of the vehicle. In researching the problem, I have encountered information that the reoccurrence of this issue is a problem after the so-called fix. The power steering stopped working while driving and turning on the highway. In addition, the carfax vehicle history report doesn't show the repair ever being done.

- Denver, CO, USA

Steering stops working while driving. I have to slam brakes stop turn the car off and on then it works again for a few miles.

- Pompano Beach, FL, USA

Power steering assist module stoped working for no reason while I was driving. Many other complaints with this problem my mechanic is telling me it is a 50% chance I may have to replace the entire steering column.

- Missouri Valley, IA, USA

The contact owns a 2008 Mercury Mariner. While driving 40 mph, the steering wheel seized and the steering assist fault warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that it was a known failure and the steering column or sensor needed to be replaced. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was 190,000.

- Riverside, CA, USA

We have had a 2008 Mercury Mariner for little over a year and I was driving and the powersteering stopped working while I was trying to make my way to the highway to get myself and my 3 children home and I couldn't steer it was to hard come to find out there was a torque sensor recalled for this car but when I run the VIN says no recall and I noticed there were others who complained of this same problem that they were told it wasn't recall for their 08 Mercury either but there is a problem this could cause a crash so thankful it quit working before I got on the high way at higher speed could have crashed with my babies so I'm confused why there is no recall since others with the 08 Mercury had same problem and Ford said theirs wasn't a recall yet obviously it should be looked into since others are having the problem too.

- Cushing, OK, USA

I was attempting to depart a restaurant parking lot, when suddenly and without warning the power steering on my vehicle failed. This nearly caused me to have an accident and surely would have if the parking lot had been more full.

- New Bern, NC, USA

I called Ford after the "power steering assist fault" light came on and the vehicle could not turn. It was parallel parked along side a street, and I was only able to put the car in drive and move forward and backward. The wheel was making loud, grunting noises and shaking profusely. I looked up and found that there had been a recall for Mercury Mariner 2008 models for the same issue. I called and spoke with oliver hogg, a service consultant at lindsay Ford of wheaton and discussed that there was a recall and that it seemed to be exactly what was happening with my vehicle. He told me it would be covered by Ford if that was the issue, if not, I would have to cover the cost and diagnostic. The diagnostic report stated, "C/S steering is making noise and display reads steering assist fault--towed in. Can for codes (B2278 steering shaft torque sensor fault (found steering hard and column motor chatter). Replace steering column assembly (part #cl8Z3C529D) (found steering hard and column motor chatter). Lindsay Ford of wheaton quoted me $2,385.18 for the listed issues. He said my VIN number wasn't covered under the recall, and there was not an extended warranty on the parts, so I was out of luck. I find this completely unacceptable, after learning of all of the other Mercury Mariners of 2008 to have the same issue, and even with the recall. This is unsafe, and a product of Ford manufacturing, and should be resolved within Ford Motor Company.

- Washington, DC, USA

The contact owns a 2008 Mercury Mariner. While driving approximately 45 mph, the steering wheel vibrate abnormally without warning. The vehicle lost power steering assist ability and veered to the right. The contact was able to safely guide the vehicle off of the roadway. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor and possibly the steering column needed to be replaced. The vehicle was not repaired. A local dealer was not contacted. The manufacturer was notified. The approximate failure mileage was 150,000.

- Trafford, AL, USA

Power steering failed while making a right turn from a city street into a parking lot at approximately 10mph. I responded to Ford/Mercury's initial recall several years ago, taking the to midway Ford (roseville mn). They claimed to have performed whatever was required to address the power steering recall. Admittedly, I was unsure what this required at the time. Several months later, the power steering went out. I was unaware this could possibly have related to the initial recall. After I paid for a diagnosis at the same dealer, I was told they needed to replace the entire steering column. I obtained a second opinion from a local mechanic who remedied the issue by putting in a new battery. New battery in, power steering returned. Now, two years later, the power steering suddenly failed yet again. There were no warning lights, just a sudden and complete loss of power steering. It's clear whatever "fix" the dealership did when I took it in after receiving the recall notice did not address whatever the persistent issue is with the power steering. I know this now after reading *dozens* of similar complaints. I also see from reading these complaints that the dealer will surely not cover the cost of a fix at this time, by claiming the recall issue was addressed previously - which, it's apparent it was not. I'm done with Ford autos after this experience. This is unjust and unsafe.

- Roseville, MN, USA

Sterring assist fault. All ready recalled and fixed but same problem reoccurred

- Palmyra, MO, USA

The contact owns a 2008 Mercury Mariner. While driving 55 mph, the steering made a popping sound. The vehicle was taken to an independent mechanic where it was diagnosed that the steering knuckle failed. The contact stated that the vehicle was not included in the manufacturer safety campaign related to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified and did not assist since the vehicle was not included in the safety campaign. The failure mileage was 131,000.

- Swannanoa, NC, USA

Ford reprogrammed computer, was supposed to fix the problem. Driving vehicle and power steering assist failure occurred.

- No Miami Beach, FL, USA

The contact owns a 2008 Mercury Mariner. While driving approximately 70 mph, the vehicle shook and the steering wheel locked without warning. The failure recurred several times. The contact called pacifico Ford at 267-233-6945 (located at 6701 essington ave, philadelphia, pa 19153), but no one answered the phone. The contact walked to the same dealer and was informed to bring the vehicle to the shop. The contact stated that the vehicle was not safe to drive. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 135,000.

- Philadelphia, PA, USA

Electrical power steering went out while in drivivg away from my house with no warning or sensor notification. I checked all the fuses they where fine theres no power to my electric power steering.

- Belleville, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated that the power steering became inoperbale after the vehicle was cold started. The vehicle was towed to an independent mechanic who located failure code: B2278 (steering torque sensor). The dealer (koons silver spring Ford, 3111 automobile blvd #1, silver spring, md 20904, (855) 458-6764) diagnosed that a new steering column assembly and ignition housing assembly were needed. The manufacturer was not contacted. The failure mileage was 115,000.

- Takoma Park, MD, USA

The power steering stop working

- Phoenix, AZ, USA