My power steering went out while I was driving. I took this vehicle to my mechanic and he said that it was related to the power steering recall they did on this type of car. But when I put in my VIN it said this car was not recalled. So I am wondering if you guys skipped over my vehicle. I would appreciate if you would look into this. Thank you.

- Westpoint, TN, USA

The contact owns a 2008 Mercury Mariner. The contact stated while driving 35 mph, the steering wheel started to shake which caused the steering wheel to fail to move with ease. The contact stated no warning light was illuminated. The contact stated that it was difficult to maneuver the vehicle. The vehicle was taken to matthews Ford (1101 w sw expy dr, broken arrow, ok 74012) but not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The failure recurred several times. The manufacturer was not notified of the failure. The failure mileage was approximately 217,000.

- Tulsa, OK, USA

I bought this vehicle a few months ago. I was driving down the road on the highway at about 75 mph and all of a sudden the steering wheel started to shake. I became scared as I thought I might crash when I started to slow down and try to pull to the side of the road. Steering the car even to the side of the road was hard for me. The steering wheel even shakes when it's in idle. I contacted the manufacturer as upon my goole search, it showed an old recall with this same issue I am having. I took my vehicle to a mechanic who gave me the code of B2278 which is steering shaft torque sensor which will cause the vehicle to be hard to steer. I looked back at past complaints and it shows several owners having the same steering issue but did not report it to the manufacturer. I do not believe that when the recall was active that this issue was repaired at that time. I called Ford and they refuse to correct the issue so that leaves me to get this repaired which will be several hundred dollars I don't have. I completed further research and found that there is no statue of limitations on any recall and in fact I have 10 to 15 years after an active recall to have the recalled issue repaired but no one will honor this. What can I do?

- Columbus, GA, USA

The contact owned a 2008 Mercury Mariner. While driving the power steering assist suddenly failed and the steering became difficult to turn. The cause of the failure was not determined the contact was unable to drive the vehicle safely. The contact stated that the while driving approximately 60 mph the 'power steering assist failure' message suddenly occurred and the steering wheel became very difficult to turn in either direction. The manufacturer and local dealer was not notified. The VIN was not included in the NHTSA campaign number: 14V284000(steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 215,000.

- Utawville, SC, USA

Jerking back and forth of steering wheel would occur occasionally until power steering assistance failed. Power steering assist fault code would come on every so often. I was driving down the highway while the code came on and didn't notice any difference in steering difficulty until I parked the car and shut the engine off then back on. Power steering is completely failing now resulting in increased force to get the car to turn.

- Killeen, TX, USA

The contact owns 2008 Mercury Mariner. The contact stated that it was difficult to maneuver the steering wheel. The contact was driving about 15 mph when the failure occurred. The manufacturer or dealer was not contacted regarding the failure. The approximate failure mileage was 77,000.

- Drexel Hill, PA, USA

While driving down the baja peninsula my steering wheel began to vibrate and make strange noises. Shortly after I lost all power steering making navigation over the mountain roads extremely dangerous and hard. Once home in the us I contacted a local Ford/Mercury dealer and was told the recall had already been satisfied. But now I'm seeing hundreds of complaints about steering issues occurring within the same time frame as my own.

- Coupeville, WA, USA

The contact owns a 2008 Mercury Mariner. The contact stated that at vehicle startup, there was an abnormal vibration in the steering wheel. The contact stated that soon after, the steering ceased. The vehicle was taken to an independent mechanic, where it was determined that the power steering gear needed to be replaced. The vehicle was not taken to the dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.

- East Pointe, MI, USA

The contact owns a 2008 Mercury Mariner. The contact stated on several occasions while the vehicle was idle or being driven, the steering wheel vibrated abnormally. The contact also stated that when the steering wheel was turned there was there was a hesitation in response to the wheels responding. Additionally, the contact stated that there was a clicking sound in the steering. The contact stated that the clicking sound emitted from the intermittent shaft. The vehicle was taken to an independent mechanic who replaced the brake pads, brake rotors, and provided an alignment. Neither the dealer nor the manufacturer was contacted or informed of the failure. The failure mileage was 103,184.

- Fredonia, NY, USA

The contact owns a 2008 Mercury Mariner. While, driving 25-30 mph the steering wheel was hard to turn. The steering sensor fault warning indicator light was illuminated. The local dealer was not contacted. The contact stated that the failure was similar to NHTSA campaign number 14V284000 steering. The manufacturer was contacted but, no further assistance was provided. The failure mileage was 200,000.

- Corinth, MS, USA

[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hawkins, TX, USA

Lost my power steering on the freeway. Problem: Steering: Electric power assist system failure - recall #14V284000 date of recall 05/29/2014 safety recall 14S05 steering problem Ford claimed this was not covered under the recall and I had to pay $2100 for this repair. The part replace were on the recall notice!!I I bought this car from caruso in Feb 2017 with 52,000 miles and the carfax supplied at the time of purchase had no recalls listed on it. The car only has 76600 mile now. I have opened a claim with Ford Motor Company but they told the service I was not covered. They replaced the steering column assembly. Ids check codes B2277 and B1342.

- Carson, CA, USA

The contact owns a 2008 Mercury Mariner. While operating the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn in either direction. Also, the "power steering faulty" message was displayed. The vehicle was taken to quirk Ford (540 southern artery, quincy, MA) where the power steering control module was reprogrammed per NHTSA campaign number: 14V284000 (steering); however, the failure continued. The manufacturer was notified of the failure. The failure mileage was 110,000. The VIN was invalid.

- High Park, MA, USA

While driving the power steering went out on my vehicle. There is a recall for this same issues with other Mercury Mariner but appears mine is not covered by this recall however I am having the same issue as the recall.

- Midland, MI, USA

Power steering intermittently goes out like thousands of others escapes and Mariners. This happens randomly.

- Muskegon, MI, USA

I drove my 2008 Mercury Mariner to the gas station last week and the warning light came on reading power steering sensor assist fault. I contacted the local Ford dealership, I brought my car in to the service department. They diagnosed the steering sensor needed replaced, so they ordered the part and installed the new sensor. The dealership notified me that the sensor was not the issue, and that I actually need to replace the steering column and housing unit. I was originally quoted for the sensor & labor $779, which they were not going to charge me for since it was an incorrect diagnosis. But, to replace the steering column & housing I was now quoted $2100. I had noticed on web site searches that there is recalls for steering issues on 2008 Mercury Mariner. I entered my VIN number and nothing is coming up, I also questioned the dealership about reading the numerous complaints and also asked about if there were any recalls for my vehicle, I was told there were none. I just can't fathom my issue has gone from $779 to $2100 on a sensor issue to a replacement of the steering column and housing. I'm hoping for some results by submitting this complaint. Thank you

- North Pole, AK, USA

My car keeps saying "power steering assist fault". my wheel gave out several of times while driving on the road and now I'm terrified 😬. it did it again tonight while I just took a spin around the corner. I only had my vehicle for 2 years! please tell me that it's a recall on this vehicle

- Pottstown, PA, USA

Hello, I have a 2008 Mercury Mariner hybrid. I return from work one evening. My wife was going out and decided to take drive my vehicle. As she backed up she found it very hard to turn the steering wheel. The electric power steering system went out.

- Memphis, TN, USA

Driving about 40 mph when steering assist fault indicator came on and loss power steering. Recall on vehicle was completed in 2014 for possible problem of losing power steering. Now have no power steering. Took it to garage and mechanic said the electronic steering module was faulty. Thought the recall in 2014 was to prevent this from happening.

- Weedville, PA, USA

The contact owns a 2008 Mercury Mariner. While the vehicle was at a stop, the steering lost power and the power steering assist fault indicator illuminated. The dealer was not contacted. The vehicle was taken to an independent mechanic who informed the contact of NHTSA campaign number: 14V284000 (steering); however, the manufacturer stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 135,000.

- Paterson, NJ, USA