The contact owns a 2005 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Saint Petersburg, FL, USA

The headlights would go completely out when driving and would not come back on. You could hold back the turn signal for high beams only. Driving became very difficult when using the directional or wipers while holding back the switch at the same time.

- Channing, MI, USA

Ford motors issued letter dated January 2016 for safety recall notice 15S39 / NHTSA recall 15V-861. Followed up with local dealership 5/11/16 - no parts available yet - call Ford Corp customer relations. Called Ford Corp - no parts available yet - call your local dealership. Called both parties again 8/4/16 and again on 1/18/17. Same response. Each referred the problem back to the other. Is this issue going to be resolved or not? hopefully it won't take an injury or death for it to become a priority with Ford.

- Kenansville, FL, USA

You allowed Ford an entire year to get replacement parts for headlights that go out at night! meanwhile people are being killed because of this defect. Trump should fire every one of you - at least we wouldn't be paying for you to not protect the public while catering to the very companies your mission specifies you are to see to it they do not harm the public.

- Howell, MI, USA

My headlights go off by themselves while driving at night. I went online to see what the issue maybe and saw that there was a recall for headlights lcm issue. This is very dangerous, especially at night and it is pitch dark and your headlights decide to go out. I tapped under the dash above the pedals and they came back on, but went back off after a few minutes so I drove the rest of the way home with my high beams on. I never received a recall notice and want to know how I can have this recall fixed asap since it's a man. Fact. Issue.....

- Cape Coral, FL, USA

On 12-7-2016 I was told by fremont Ford in fremont ca that they would not be able to fix my headlight problem -- a factory recall item -- until March 2017 at the earliest because the part would not be available from Ford until then. The headlights won't stay on. I can't drive at night or in the rain (headlights required in the rain in ca). Unacceptable.

- Union City, CA, USA

Previous real notice january2016, was to be notified when parts were in. Nothing happened

- Hyattsville, MD, USA

My headlights failed. Ross tire and service performed diagnostic service. Informed me of need for lighting control module replacement that could be done for free at a Ford dealership because of a recall. Ford never sent me a recall notice! I was minutes away from being on the I-10 atchafalya basin bridge which has no shoulder or lighting! the dealership in lafayette fixed my car free of charge however Ford has failed to cover the cost of the diagnostics done for me at ross's tire and service. I was on a city street when my lights failed on my way to I-10. I have documentation.

- Lafayette, LA, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlights became inoperable intermittently without warning. The contact mentioned that the high beams had to be activated to drive. The vehicle was not diagnosed or repaired. The contact received notification for NHTSA campaign number: 15V861000 (exterior lighting) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 82,000. The manufacturer was not made aware of the failure. Parts distribution disconnect.

- Springfield, VA, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Long Valley, NJ, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not provided. Updated 09/06/16 updated 09/26/16.

- Des Plains, IL, USA

The seat belt light came on and would not go off had extened warranty but it did not cover the price to fix the seat belt which was defective was $900 ''' live on a fixed income and could not afford this price also the head light recall recieved a letter but never heard another thing on the head light my concern is the seat belt

- Lexington, SC, USA

My Grand Marquis lights would not come on last night and went to auto zone. They checked all my fuses. Still nothing then I was stuck trying to hold the highbeams on the whole drive home. Started to look into this problem only to see I am not the only one. Trying to find out what I should do next.

- Laveen, AZ, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlamps flickered when operating the vehicle. The contact replaced the bulbs for the headlights; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the lighting control module failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15V861000 (exterior lighting); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.

- Chester, VA, USA

I was traveling on northfield road in bedford heights Ohio and turned right on to the drive way that leads to walmart. The steering wheel snapped completely loose spinning around. I lost control of the steering and the car crashed into a curb before I could apply the brakes. This occurred approximately an hour after I picked up my car from Liberty Ford dealership for repairs done in response to recall number 13S08 - steering column shaft and customer satisfaction program number - 14N01. (lighting control module).

- Cleveland, OH, USA

Headlamps go out intermittently while driving at night. Ford dealer says only way can fix problem, which is an investigation, customer satisfaction # 14N01, is for the problem to be occurring when it is checked. This is absurd, as the problem is known to be intermittent - related to bad relays / relay installation. These idiots need to be told to fix the problem before someone kills someone just to demonstrate that the problem exists!

- Goodrich, MI, USA

The contact owns a 2005 Mercury Grand Marquis. While driving approximately 70 mph, the front headlights failed without warning. The contact had to activate the high beams by holding the flash to pass lever on the steering column; however, the high beams no longer illuminated if the lever was not actuated. The failure recurred on several occasions while driving at various speeds. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

- Memphis, TN, USA

The contact owns a 2005 Mercury Grand Marquis. While driving 15 mph, the headlights flashed intermittently. The vehicle was taken to a dealer where it was diagnosed that the lighting control module needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.

- Sterling Heights , MI, USA

My husband and I were on vacation on August 14th 2015 when we were going to leave our location, we turned car on and headlights; when we noticed headlights would not turn on at all. We manually turned the knob multiple times and no lights turned on. When he pulled turn signal lever back toward him, we came to a conclusion the only way we could travel was with the manual high beams on. He had to hold the lever the entire way to our next location in the mountains which was dangerous for us as well as other drivers. The headlights somehow came back on. And on August 26 2015 I just had the same problem with headlights not working unless holding back the manual high beams lever. This time they did not come back on. Not only am I as a driver blinding people with high beams, I am risking my driving by holding down a lever while trying to drive. The lever hits the steering wheel and makes it difficult to turn the wheel. This is a serious problem that many others with this year make and model are experiencing. This needs to be addressed and fixed

- Churchton , MD, USA

The headlamps decided to quit working right when I am driving down the highway at 45 miles an hour. Could not see anything. Other drivers going the opposite direction were honking and flashing their lights at me. This is very dangerous, and somebody could get hurt.

- Maple Grove, MN, USA